SUMMARY:

• Lead Network Engineer/Design Architect position where I can effectively plan, design and implement my expertise in Network Security, Voice and Data.

PROFESSIONAL EXPERIENCE:

Network Architect

Confidential, Fort Worth/Houston, TX

Responsibilities:

• Redesign and upgrade network infrastructure in Campus environment and remote offices across North America.
• Work with multiple MPLS and Internet Service Providers to upgrade and improve WAN (Wide Area Network) connectivity for high availability and redundancy.
• Replace EOL (End of Life) network and security hardware with newer suitable Switches, Routers and Firewalls as needed based on the current industry standard.
• Plan, design and implement Security Assessment Project critical to the business need to determine any vulnerability on the Confidential network.
• Document all Changes and create Network Drawings. Upload Documents to the Database and share or submit as needed.
• Work as a Lead Architect with various teams and resources globally including network and security staff, project management team and upper management.
• Provide any required technical or non - technical assistance to the Network Operations and Engineering Teams.
• Assist in the implementation and testing phase to validate proper infrastructure being built and functioning as expected or required.
• Work with multiple teams for successful completion and delivery of Projects and perform all other duties as assigned.

Consultant - Network Design, Architecture & Implementation

Confidential, Chicago, IL

Responsibilities:

• Design, configure and implement redundant MPLS Routers, Core and Access Switches in MDF (Main Distribution Frame) and multiple IDF (Intermediate Distribution Frame).
• Configure BGP and OSPF in edge Routers and Core Switch for dynamic routing and failover.
• Bring up multiple circuits for redundancy and high availability for voice and data networks to connect to and communicate with all sites across the globe including multiple Data Centers.
• Add QoS (Quality of Service) and CoS (Class of Service) on Cisco 3945 Routers to prioritize voice and data traffic based on need and requirement.
• Enable and configure certain security features and policy based routing on routers and switches as needed.
• Connect and configure WAP (Wireless Access Points) for all mobile devices.
• Create documentation and deliver knowledge transfer as committed.

Sr. Infrastructure Consultant

Confidential, Chicago, IL

Responsibilities:

• Develop and implement end-to-end solutions to complex business networking and communication problems for new and existing clients. Work with the Project Management Office to staff project-based network implementation work, as well as respond to ad-hoc support and implementation requests.
• Responsible for the entire lifecycle of an engagement (Planning to Close) to which they have been assigned.
• Work with the sales team in a pre-sales role to develop and position technology solutions.
• Assist Account Managers with the development of qualified opportunities through remote and onsite customer meetings.
• Gather all of the relevant business and technical requirements to develop the appropriate solution.
• Develop solution proposals that define customer expectations, product and services requirements that are necessary to achieve documented client objectives.
• Develop and lead technical hands-on integration of various products for proof of concepts and demo center demonstrations.
• Develop project documentation including: bills of material, service estimates, statements of work, high-level project plans, architecture designs, and operational training material. Post-Sales Implementation and Troubleshooting.
• Troubleshoot complex LAN/WAN infrastructure issues under stressful conditions.
• Design and implement complex, scalable and highly resilient LAN/WAN infrastructure solutions utilizing products from such manufacturers as Cisco, Nokia CheckPoint, F5, Riverbed, Avocent TS, etc.
• Design and implement complex perimeter and data security solutions including firewalls, intrusion detection / prevention, VPN’s, remote access and monitoring tools.
• Successfully manage the entire lifecycle of an implementation engagement from Plan to Close. Successfully work with a project team to implement a portion of an implementation engagement.
• Escalate issues to the Project Management Office and Director or Professional Services before they jeopardize the success or financial viability of an engagement.
• Participate in quarterly meetings with the Infrastructure team to discuss recent engagements, challenges and opportunities; in corporate improvements into the pre-sales process. Communicate and manage cross-functional interdependencies.
• Responsible for clear and timely communication to multiple stakeholder groups and communicating the details of an opportunity engagement to both the business and technical teams.
• Participate with the Project Management Office in project post mortems and collaborate on recommendations reports in order to identify successful and unsuccessful project elements.

Network Architect

Confidential, Chicago, IL

Responsibilities:

• Design and implement complex network voice, data and security solutions for customer business requirement and expansion.
• Interact with clients and customers to determine appropriate solutions for outstanding projects.
• Discuss all requirements with appropriate individuals and gather data needed in design preparations.
• Prepare preliminary design for the larger and more intricate projects, including cost estimates.
• Following project approval, create final designs including the required drafting and specifications.
• Submit completed designs and specifications to management for review, alterations and approval.
• Communicate with solution engineers to discuss implementation procedures and timeline.
• Manage multiple Data Centers and all remote locations. Devices include Cisco Catalyst (2950, 2960, 3560, 3750, 4 500 and 65 00) and Nexus Switches (2K, 5K and 7K), Routers (1900, 2800, 2900, 3800, 3900, 7 200 and 76 00, ASR Series), ASA (5505, 5510, 5520, 5 540 and 55 85), Checkpoint Firewalls, TACACS Servers, F5 for Load Balancing and Riverbed for bandwidth optimization.
• Work with project management team to determine associated costs and effective delivery of the proposed solutions.
• Train and educate Global Network Operations Team about all new completed projects for daily operations and monitoring.
• Perform all other related tasks as required.

Design Architect

Confidential, Omaha, NE

Responsibilities:

• Consult with customers on communications solutions to address their specific business needs. Influence strategy for customer infrastructure design and direction as a trusted advisor. Present proposals to C-levels, as well as technical staff members and translate technical capabilities into business values to the customer.
• Develop and deliver solution designs, bill of material and statements of work associated with customer opportunities.
• Use Netformx to design and generate quote for Cisco devices.
• Maintain awareness of industry trends, product roadmaps, vendor programs and campaigns and conduct knowledge transfers to sales organization and customers, as appropriate.
• Develop design principles, models, plans, internal standards, budgets, and processes based on industry best practices.
• Communicate the role and value of the network to the organization and present the business case for technology investments.
• Work with technical management and engineers and ensure a system approach to the integrity of the customer solution.

Consultant - Network Design, Architecture and Implementation

Confidential, Omaha, NE

Responsibilities:

• Redesign entire Millard Ref MPLS network with 36 sites globally. Implement efficient routing, enhance network security and standardize all network management procedures and business processes to meet the criteria of a class enterprise network.
• Use BGP as the external routing protocol across the MPLS and OSPF as the internal routing protocol.
• Setup automatic failover between Corporate and the DR (Disaster Recovery) site for specific internal networks and the default gateway (Internet).
• Design Millard network to accommodate multiple service providers for redundancy and reliability to minimize the impact of service and operation in case of certain failure and interruption.
• The default route and all internal networks from all remote sites are learned via eBGP from multiple carriers which are then redistributed into the OSPF process on the internal network .
• Enhance security by implementing Cisco ASA 5540 Firewalls at the edge and other monitoring tools to protect Millard private network. Perform all other tasks as committed.

Solutions Engineer

Confidential, Omaha, NE

Responsibilities:

• Assist in the planning, installing, configuring, troubleshooting, and maintaining all Wide Area Network (WAN) hardware and infrastructure supported by the NA NOC.
• Design, implement, monitor and maintain worldwide Voice (VoIP) and Data infrastructure.
• Prepare/modify design and schematics of all network circuits and equipment under the control of the regional NOC.
• Complete assigned Move/Add/Change (MACs) requests within the guidelines of SWW (Sitel World Wide) NA SLAs and SOPs.
• Complete central and remote configuration and programming of all WAN network routers and LAN managed devices in the MPLS (Multi-protocol Label Switching) network.
• Provide technical assistance and training to other NOC Unit Staff. Install and maintain Cisco network technologies including firewalls, routers and switches.
• Support, manage and maintain 6 Checkpoint Firewall across the WAN which protects the corporate infrastructure from the Internet.
• Implement security best practices including corporate security and PCI compliance.
• Manage multiple BlueCoat (web filtering device) in Data Centers and create and apply policies for users based on the requirements.
• Design network, configure and install Cisco devices which include Firewalls: Nokia Checkpoint, Cisco Pix 515 and 52 5, ASA 5510, 5 520 and 55 40.
• Routers: 2800, 3600, 3 800 and 72 00 series. Switches: 2950, 3750, 4503, 4506, 4507, 6 509 and 65 13 model.
• Routing protocols used in the Sitel MPLS network include RIP V2, EIGRP, OSPF and BGP.
• Switching exclusively involves QoS (Quality of Service) and STP (Spanning Tree Protocol) configuration.
• Plan, design and implement current Cisco Voice and Data technology in sites where installation and upgrade is critical or desired. Engineer network solutions in support of current and potential business clients.
• Design and implement all Voice and Data network infrastructure for new and existing Sitel sites. Plan, design and assist in implementing Client connectivity to the Sitel network thru means of dedicated Circuits or Secured VPN Tunnel.
• Define different Firewall Contexts in Cisco FWSM (Firewall Service Module) and BPZ (Business Partner Zone) for multiple Clients connection into the Sitel network restricted by appropriate rules for Security. Prepare all necessary management documents and reports.
• Report global VoIP anomalies and performance to Telecommunications staff.
• Utilize management tools for tracking and reporting of project status to the Vice President of Global Network Operations.
• Perform all other duties as assigned.

System Admin

Confidential, Lincoln, NE

Responsibilities:

• Provide the direct technical and administrative support of the operation of the area windows networks country-wide; evaluate, monitor, configure, maintain, and direct the support for all hardware and software directly or indirectly related to network operations.
• Setup and install POS (Point of Sale) Systems, developed by Synchronics (Radiant Systems), running on Windows XP platform connected to a central location.
• Coordinate, plan and evaluate the operations of the wide area networks; provide training services to end-user groups; analyze systems for the acquisition of all related hardware and software; serves as network systems supervisor for managing system security, passwords, new user configurations, and change to accommodate individual and departmental needs; directs the planning and execution of requests for computer application development and assistance and oversees the implementation process; resolve service complaints and implement corrective action; recommend hardware and software purchases to maintain the efficiency and effectiveness of the wide area network; assist in the budgeting and resource allocation process for the chargeback system for the division.
• Design and implement IP networking solution to improve performance, reliability and security across the board. Change management procedures to maintain network integrity and security.