SUMMARY:

• Network Administration System Design/Development Process Improvements Solutions - oriented hands-on ITILv3 certified leader with over 20 years of diverse IT experience in strategizing, developing and implementing cutting edge solutions.
• High expertise in the design, installation and configuration of network systems to drive company growth and technical innovation.
• Strong academic qualifications include my Master of Business Administration and Master of Science in Information Technology, combined with exceptional project management skills and the proven ability to direct large-scale development and installation projects.
• Proficient in determining system requirements and resolving technical issues quickly.
• Skilled in providing effective leadership in fast-paced, deadline driven environments.
• Able to lead and motivate global teams.
• Outstanding presentation and communication skills and able to understand business requirements to cross-collaborate and increase profits.
• Proven ability to successfully manage global systems, currently responsible for the management of the global service desk and the teams supporting corporate infrastructure for one of the world leaders in the public relations and marketing space, with over 3800 employees across 58 offices in 28 countries.
• Achieve significant year over year operational and capital cost reduction, with over 95% server virtualization leveraging a blend of on premise virtualization platforms and cloud based infrastructure, resulting in increased availability by over 50%.
• Dynamic leader of highly diverse and skilled teams, personally training and mentoring numerous staff to improve both hard and soft skills, preparing individuals for advancement into management roles at several of our sites.
• Conduct penetration tests and security audits against internal and public facing resources, providing detailed reports and security optimized code samples for remediation.
• Exceptional interpersonal skills and works well with executive management, cross functional teams, business team and reporting team.
• Strong business acumen with the ability to align IT strategies with business objectives with an ITIL framework.
• Excellent communication skills proven by the ability to lead and interact with people from diverse backgrounds, and ensure that IT solutions increase bottom-line revenues.

CORE COMPETENCIES:

• Multi-Platform Environments
• Enterprise Infrastructure
• Data Analysis & Analytics
• SAN
• Web/Email/Database
• .Net Development
• Project Management
• Training
• Configuration Management
• High Availability Design
• Project Design
• Change Management
• Virtualization Platforms
• Risk Mediation
• Team Leadership
• Cloud Infrastructure (Google Cloud, Azure, AWS, vCloud)
• Enterprise Research And Development
• Disaster Recovery & Business Continuity

TECHNICAL SKILLS:

• Project time, quality, human resource, communications and risk management
• Strategic planning for technical infrastructure
• Disaster recovery planning and testing, high-availability clusters and disaster-tolerant SAN storage architectures
• Definition and implementation of corporate security policy for IT
• Cloud Infrastructure (Google Cloud, Microsoft Azure, Amazon AWS, VMware vCloud)
• Microsoft Windows 2000/2003/7/2008/2012 , Active Directory, VBScript, Microsoft SQL Server 2000/2008, Oracle 7/10g, Microsoft Exchange 5/2003/2007/2010 , MS Terminal Services, Citrix (all versions), IIS, Lotus Notes, IBM DB2, Oracle 7/8/10, Active Directory, Cisco IOS, Checkpoint.
• Linux (Ubuntu, CentOS, Debian)
• Development (HTML/ASP, Visual Basic.Net, ASP.Net, Powershell, VBScript, C#, Javascript)
• Microsoft Office SharePoint Portal Server (MOSS 2003/2007/2010/2013 ), Microsoft SharePoint Services
• 24x7 operations and monitoring HP OpenView Operations, SolarWinds, Open Source apps
• Veritas Net Backup (SAN edition with tape library), Cisco, Linux RedHat, Citrix (all versions)
• BlackBerry Enterprise Server
• All Microsoft Office products Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Project, Microsoft Access, Microsoft InfoPath, Microsoft Publisher, Microsoft SharePoint Designer, Microsoft Visio
• Microsoft Dynamics NAV (formerly Navision)
• Microsoft CRM
• mySAP
• IBM Cognos
• VMWare ESX Server 2.x/3.x/4.x, ESXi 3.x, 4.x,5.x, VMWare vSphere, vCenter, VMWare HA, DRS, vMotion, VMWare Consolidated Backup, VMware Data Recovery, VMware Capacity Planner, VMware ACE, VMware Workstation, VMware vCenter Site Recovery Manager, VMware vCenter Converter, Microsoft Hyper-V 2008/2012, Citrix XenServer, OpenStack
• Microsoft Security Baseline Analyzer, Nessus, Snort network intrusion detection and prevention system, GFI LANguard Network Security Scanner
• Cacti, ntop, OpenNMS, Zenoss Enterprise 3.0, Nagios, GFI Network Server Monitor, HP OpenView, SolarWinds Orion
• Integration of distributed networks (VPN bridges, VPN gateways, MPLS, WAN accelerators)
• IP WAN addressing and route plans and implementation
• Internet connections Firewalls, Proxies, Virtual Private Networks (VPN), Intrusion Detection, traffic filtering, global load balancing

PROFESSIONAL EXPERIENCE:

Confidential, Beltsville, DC

Vice President of Information Technology

Responsibilities:

• Led corporate infrastructure staff and global service desk; overseeing global architecture, implementation and support of 24/7 critical corporate infrastructure, strategic planning, and the support of end user computing with a budget of over $10M.
• Responsible for the management of vendor services and the teams supporting corporate infrastructure and 24/7 Global Service Desk support for one of the world leaders in the public relations and marketing space, with over 3800 employees across 58 offices in 28 countries.
• Hands on design and implementation of infrastructure, communication and mobility offerings ( Exchange 2007 and 2010, Google Apps (G-Suite), Microsoft Office 365, Airwatch MDM, Cisco Telephony, ShoreTel Telephony), Active Directory and core services, SolarWinds, SCCM, Skype For Business and various collaboration systems.
• Designed, tested and implemented cloud migration project from Google Cloud to Microsoft Azure.
• Improved Customer Satisfaction by over 50%; involved business leaders on requirements, progress milestones, delivery and acceptance criteria for key IT projects.
• Designed and performed security audits for internal and external resource to validate and remediate compliance requirements.
• Maintained Sarbanes-Oxley Act of 2002 (SOX) regulations and compliance requirements for financial systems within the IT organization. Developed and performed regularly scheduled audit reports against baseline.
• Project manage and lead the development of IT applications, services, and scripts for automation and monitoring of the environment.
• Turned around mean time to resolution for issues to achieve drastic improvement on service delivery; reduced average resolution time from 2-3 weeks to 2-3 days to match SLAs.
• Leverage highly technical problem solving abilities to design and implement a consolidated global Active Directory infrastructure, allowing for the consolidation of resources from 6 previous company mergers and acquisitions.
• Leader of a highly diverse and skilled geographically dispersed team, personally training and mentoring junior staff to improve both hard and soft skills, preparing individuals for advancement into management roles at several of our sites.
• Direct the integration and consolidation of multiple newly acquired companies’ IT infrastructures within existing corporate IT environment with minimal downtime.
• Work closely with executive management team to identify strategic IT initiatives and facilitate the adoption of technology-based solutions to realize savings, resulting in over $1,000,000 annual IT operation savings.
• Facilitate technological purchases while sustaining annual IT budget.

Confidential, Washington, DC

Manager of Information Technology Systems

Responsibilities:

• Play a key role in the IT Management Team, overseeing architecture, implementation and support of 24/7 critical corporate infrastructure, strategic planning, and system security within the firm.
• Responsible for the management of vendor services and the teams supporting internal infrastructure for one of the 25 largest law firms in the world, with over 3000 lawyers and staff across 44 offices in 21 countries.
• Manage all firm communication and mobility offerings (Exchange 2010, ActiveSync, Blackberry Enterprise Server 5.x and 10.x, Mobile Iron MDM), Citrix platforms including XenMobile, XenApp and NetScaler load balancers, Active Directory and core services, SCOM, SCCM, Lync 2013 and various collaboration and document management systems.
• Designed and performed security audits for internal and external resource to validate and remediate compliance requirements.
• Achieve significant year over year operational and capital cost reduction, with over 95% server virtualization leveraging a blend of on premise VMWare, Hyper-V and cloud based infrastructure.
• Project manage and lead the development of IT applications, services, and scripts for automation and monitoring of the environment.
• Leverage highly technical problem solving abilities to redesign and implement improved global disaster recovery plans, including periodic testing and validation.
• Leader of a highly diverse and skilled team, personally training and mentoring junior staff to improve both hard and soft skills, preparing individuals for advancement into management roles at several of our sites.
• Develop documentation, processes and procedures for ensuring a consistent and stable IT environment.
• Direct the integration and consolidation of newly acquired companies’ IT infrastructures within existing corporate IT environment with minimal downtime.
• Produced business-focused architecture and solution design with technologies including virtualization/cloud computing, web servers, web infrastructure and applications, storage, content management, networking, and security.
• Monitored and drove accountability for all IT projects and services including delivery, performance, and functionality.
• Developed technical solutions by assembling staff, vendor, and service resources to evaluate, design, test, install, and maintain hardware, applications and software.
• Serve as a liaison between business management, IT teams, consulting and development teams.
• Work closely with management team to identify strategic IT initiatives and facilitate the adoption of technology-based solutions to realize savings, resulting in over $750,000 annual IT operation savings.
• Facilitate technological purchases while sustaining annual IT budget.

Confidential, Gaithersburg, MD

Senior Systems Engineer

Responsibilities:

• Play a key role in the successful planning and implementation of Confidential ’s technology insourcing project, including the re-architecture and stabilization of core IT infrastructure and global datacenter infrastructure.
• Acted as the Senior member of IT Security team, leading efforts on desktop and server platforms, conduced risk analysis and reported findings to executive team with solutions.
• Analyzed, developed and maintained IT applications, services, and scripts for automation and monitoring of the environment.
• Performed vulnerability assessments and penetration testing leveraging Kali Linux. Performed SQL Injection and cross-site scripting attacks against public facing resources to gain access into applications. Identified insecure code and developed secure coding best practices for remediation.
• Provided Tier 3 technical support for Windows and Linux servers, handling 3,500 end users.
• Trained and mentored junior staff in technical and people skills.
• Developed processes and procedures for the IT management of GxP qualified pharmaceutical and biotechnology systems.
• Acted as the sole systems engineer consultant handling the wind down of Howrey’s IT operations after the partnership dissolved, managing and administering of the global datacenter infrastructure including (WSUS), System Center Configuration Manager 2007, Microsoft Lync 2010, and NetApp SAN.
• Technologies included: Active Directory, Microsoft Exchange, VMWare ESX, System Center Operations Manager (SCOM) 2007 R2, SyferLock GridGuard, Anti-Virus (Symantec Endpoint Protection), internal Citrix XenApp farms, SQL Server, Veritas NetBackup, Dell OpenManage, Systems Monitoring, Anti-Virus (Symantec Endpoint Protection), IIS, Patch Management.
• Provide day-to-day oversight of IT infrastructure, network security and outsourced vendor relationships.
• Implemented, maintained, and oversaw all aspects of the information technology systems and solutions
• Provide high level recommendations on upcoming technology needs and priorities.
• Managed the requirements gathering processes to support the development of new and enhanced features and functions.
• Managed server and application-related Helpdesk support and training to internal and external clients.
• Worked directly with clients and users on tough technical problems demonstrating service scalability, applications enhanced performance, 24x7 availability and exceptional support.
• Maintain accurate and timely data on current and past technology operations.

Confidential, Columbia, MD

Senior Systems Administrator

Responsibilities:

• Exceptional tenure as the primary systems engineer, responsible for ground-up architecture, implementation, and maintenance of core IT infrastructure supporting 1800 users.
• Responsible for the development and maintenance of IT applications, services, and scripts for automation and monitoring of the environment.
• Skilled Systems Architect, worked with other departments to define scope, design/test and implement new system technology that meets the growing needs of the business.
• Infrastructure included: Active Directory, LDAP, DNS, Exchange, VMware, SQL Server, Veritas NetBackup, HP Systems Insight Manager (SIM), Systems Monitoring, Anti-Virus (McAfee EPO), IIS, Patch Management (Patchlink), multiple SANs including EMC, EqualLogic, and Hitachi, and internal and external facing Citrix XenApp farms.
• Directed multiple forest Active Directory design, implementation, and administration.
• Developed and implemented all Active Directory installations and upgrade from 2000 - 200 8 R2 across 12 sites and supporting 1800 users.
• Provided multiple clustered Exchange server administration, including clustered OWA and BES servers.
• Managed multiple ongoing projects within the IT team, including Citrix XenApp server implementation and support, internal IT application development, Virtual Desktop Infrastructure (VDI) design, patch management process.
• Managed VMware design, implementation, and support, including performance monitoring and capacity management using internal applications as well as Vizioncore suite.
• Oversaw Cisco Security Agent (CSA) design, implementation, and management.
• Performed IT administration functions and managed the corporate wide network security, Active Directory, Exchange email servers and Siemens phone system, including VoIP integration.
• Provide Tier 3 technical support for Windows 2000/2003/2008 servers
• Project managed the development and implementation of geographically redundant Single Sign-On (SSO) solution.
• Worked with business teams to understand and translate business requirements to functional requirements.
• Implemented, monitored, and enforced IT-related procedures, processes and practices.
• Managed internal help desk support team and implemented new web support portal to streamline the IT support process. Developed internal IT assets tracking database, IT operation guidelines, disaster recovery plan.
• Managed and assisted other IT team members in system support and integration tasks.
• Communicated the status of key activities, risks, and issues to IT teams and project stakeholders.