SUMMARY:

• Technically skilled Information Technology professional with the capacity for devising and implementing customized and cost - effective solutions for critical business information needs.
• Ability to produce accurate and logical systems evaluations rooted in solid hands-on training. Adept at supplying precise cost-to-benefit ratio evaluations.
• Excellent record of written and verbal interpersonal communication skills best realized in interviewing clients to design focused technology solutions for specific challenges.
• Team player with the capacity to coordinate various professionals in providing effective end-user support.

AREAS OF EXPERTISE:

• Systems Analysis & Troubleshooting
• Information Engineering
• End-user Instruction & Support
• Applications Development
• Strategic Technology Implementation
• Interpersonal Communications

TECHNICAL SKILLS:

Platforms: Windows Server (2008R2 - 2016), Red Hat Linux, AIX 5.1, HP-Unix, Sun Solaris

Tools: Software Microsoft Office (Word, Excel, Access, PowerPoint, Visio), (Veritas NetBackup 7.7.3 Version / Backup Exec 2012 Version), Microsoft Terminal Services, /NetApp SnapProtect/ Lotus Notes, Physical & Virtual Tape Drives /STK 9 840 and 99 40 tape drives, Quantum Tape Libraries, SAN / EMC / Netapp / Hitachi / HDS, XIV, VNC / Remote Desktop / VMWARE / MS SQL / Oracle/ LDAP Administration/ NagiOS/ Oracle Enterprise Manager Grid Control/ RAID configuration/ (Data Domain 2200, 4500, 990, 9500, 9800)

San: Fibre Channel Configuration, Fabric & LUN Management, Storage Management Host Bus Adapters (HBA), MPIO DriversHardware: PC (desktops / laptops), servers, peripherals. Networking OSI layers, TCP/IP, Active Directory, Ethernet, DHCP, DNS, VPN, IP sec, Microsoft Terminal Services, Brocade Switches, EMC Clarion 300 & 600, IBM XIV Storage System, Netapp Filer, Microsoft Storage Server

NetBackup: Version 3.4 - 7.7.3 / Design and Implementation / Tuning to increase performance / Validation, Integration, Installation / Administrative background in Aix, Linux, Solaris and Windows server family / Virtual Tape Libraries (VTL) and Cluster's Load Balancing Experience / Storage Lifecycle Policies (SLP) / Auto Image Replication (AIR) / Shared Storage Option (SSO) / NDMP / Bare Metal Restore (BMR), Oracle Intelligent Policy, SQL Intelligent Policy, VERITAS Appliance Configuration (5020, 5230, 5240, 5330)

PROFESSIONAL EXPERIENCE:

Confidential, Tulsa, OK

NetBackup Engineer

Responsibilities:

• Responsibilities include audit application backup policies and environments to ensure integrity of backup and recovery activities.
• Implementation of Intelligent Disaster Recovery, Implementation of Backup in a Cluster Environment, Implementation of Backup in a SAN environment.
• Train backup admin on the NetBackup SQL Intelligent Policy.
• Provide recommendations to improve the backup/recovery infrastructure, and address/lead critical issues and root cause analysis.
• Experience with problem resolution in large scale production environment
• Analyze backup reports and other relevant data (Visio’s, inventories, etc.) and develop findings and recommendations reports

Confidential, Fredrick, MD

EMC Administrator

Responsibilities:

• Implementation of Intelligent Disaster Recovery. Configuring Storage Units and Volume Pools, and configure robotic tape libraries. Configuring and troubleshooting Robotic Libraries and Tape drives for backups connected using SCSI/Fiber optic, Installation of Oracle 9i on various UNIX platforms like HP-UX, AIX, SUN, Linux and Windows Platform.
• Client environment involves heterogeneous SAN configuration including NetApp Filers / EMC CDL's, VTL drives, VMware Servers, etc. along with Shared Drives utilizing NetBackup SSO.
• Install, configure, train, document, and remediate Networker, Netbackup, and Avamar implementations in large corporation with clients across America utilizing Data Domain, VTLs, CDLs, EDLs, and Tape Libraries with all advanced application backups in client’s .
• Responsible for training and development of junior implementation specialists within BURA division.
• Capacity Planning Data Domain 9800 Configuration with NetBackup. Data domain NFS and DD boost configuration, in accordance with industry best practices.
• Investigate, identify and document proposals that will improve application recoverability and performance.
• Hands on experience with CIFS/NFS troubleshooting
• Experience to identify business needs and provide recommendations to match client’s environments.

Confidential, Tampa, FL

NetBackup Deployment Engineer

Responsibilities:

• Support the Information Protection Services organization in IBM Business Continuity and Resiliency Services.
• Performs services related to supporting infrastructure that enables our business of protecting Customer's production data.
• Support involves implementing Linux/Solaris systems and the application of consistent methodologies for operational integration, disaster recovery, capacity management, and technology refresh for production solutions. Identify, control, maintain and verify the configuration of infrastructure or services (Configuration Management). Ensure that capacity always exists and is matched to the current and future identified needs of the Customers (Capacity Management).
• Develop and support overall Business Continuity Management and Disaster Recovery processes.
• Worked on supporting both Physical and Virtual Tape Libraries.
• Strengthened system/network security and business-continuity planning as a member of company’s security incident response team.
• Design, plan, procure equipment, build and manage installation of all production systems.
• Ability to apply common sense and understanding the carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving concrete variables in standardized situations
• Diagnosed and resolved complex load balancing issue by phone for global site amazing and satisfying client.
• Design, plan, procure equipment, build and manage installation of all production systems.

Confidential, Tampa, FL

Backup Engineer

Responsibilities:

• Provide technology consulting to one of our largest OEM customers and provide experienced field level consulting to their clients using several backup technologies (NetBackup, Data protector, SnapProtect). Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses.
• As trusted advisor, create and maintain effective customer relationships so as to insure customer satisfaction.
• Maintain knowledge of leading edge technologies and industry/market domain knowledge.
• Actively contribute to solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.
• Create and Maintain tracking documentation for backup environment.
• Configure Auto Image Replication for Data Domain DD990 in NetBackup.
• Created a storage unit (LSU) on the source Data Domain DataDomain001 ddboost storage unit create DD001 STU, and associated LSU in Data Domain. Configuration of different types of Robotic Library. Configuring Storage Units and Volume Pools.
• Assisting the customer in configuring NetBackup and media manager on various UNIX flavors like Solaris, AIX, Linux, HP-UX and Windows.
• Managing backup infrastructure for an US based clients, as CommVault Simpana 9.0 & 10.0 are the backup applications for the clients (Purely Windows 2008 Server environment).
• Configured Commserver, Media Agent, Client & database idata agent’s and Library’s.
• Administration of backup servers like monitoring drive capacity, services, patches, daily check report and installing required application and any hardware related issues.
• Experience with Backup Migration, Installation, Upgrades and Patching.
• Implement specialized backup solutions including synthetic backups, True Image Restore (TIR), multiple data streams, multiplexing, checkpoint restart, and the use of backup duplication solutions such as disk staging, Storage Lifecycle Policies, and Auto Image Replication.

Confidential, Tampa, FL

Backup Engineer

Responsibilities:

• Provided technical remote support and in-depth analysis of current site backup failures and execute resolutions using Symantec Netbackup and Data Protector for Confidential . Did in-depth analysis of over 400 client remote sites plus customer's primary datacenters to troubleshoot and resolve any backup failures or concerns.
• Worked with HP OVSD to work current Incident Mgmt tickets and analyze hardware, media and software issues and dispatch field services as appropriate.
• Provide technology consulting to external customers and internal project teams. Providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses.
• As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction.
• Maintain knowledge of leading edge technologies and industry/market domain knowledge.
• Actively contribute to HP’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers.
• Position was within the US Leveraged BUR and needed to obtain to sustain current contractual SLA commitments, and maintain timeline commitment
• Data Protector, HP StoreOnce B6200, HP VLS 9200, HP ESL G3, HP D2D, and Physical a& Virtual Tape Library Support. Configuring and troubleshooting Robotic Libraries and Tape drives for backups connected using SCSI/Fiber optic, Installation of Oracle 9i on various UNIX platforms like HP-UX, AIX, SUN, Linux and Windows Platform.
• Documentation of service status - utilization & troubleshooting. Preparing Root Cause & Corrective Action (RCCA’s) for the customer.
• Using HP Service Desk to raise & implement Change/Work Orders. Document implementation details, configurations, technology updates to the team. Work closely with customer care, vendors and implementation team.
• Extensive hands on storage and capacity/performance management experience across storage platforms; SAN storage, NAS storage, Storage Archive and Backups.
• Maintain and develop processes to maintain business continuity that meet compliance requirements and capabilities along with co-ordinate and document the execution of disaster recovery plans to meet regulatory requirements.

Confidential, Tampa, FL

Storage / Backup Admin

Responsibilities:

• Responsible for the support and maintenance of the Storage Area Network (SAN), Network Attached Storage (NAS), Backup Environment and its components, including monthly and/or adhoc reporting of the infrastructure and its components. Manage Data Domain system concepts, verify system configuration, manage network interfaces, configure and manage a virtual tape library (VTL), perform data backups and recoveries, manage data security, Domain Data Boost and replication, plan for capacity and throughput, and monitor and upgrade a Data Domain system. Configure Data Domain data paths. Configure and manage Data Domain network interfaces. Developed functionality for Netbackup, Replistore, and Data Protector.
• Act as a contact for the Systems teams, for queries, guidance and process and procedure related to backup functions and capabilities. Experience in handling large data centers, troubleshooting system and infrastructure issues.
• Designing ability in integrating backups into the technical strategy for Disaster Recovery. Possess the knowledge, skills and abilities and ability to explain and to demonstrate that I can perform the essential functions of the job, with and without reasonable accommodation.
• Coordinate efforts to solve customer problems and serve as support contact for customers in resolution process.
• Deployed new servers and support to existing servers in a Cloud environment for 2500+ end users.
• Cloud server support consisted of approximately 50 Linux servers, 20 Windows Servers, and a Netapp storage area network solution.
• Implemented monitoring and alerting solutions, high-availability solutions, and disaster recovery solutions. Provided UNIX/Linux and database support for over 400 customers with on-premise servers.
• Collaborated with multidisciplinary teams nationally and internationally, managed cases, and served as 'go to' for complex technical issues that arise.
• Design, plan, and set up applications and storage in a Unix/Linux and Windows NetApp SAN environment (disk layout, RAID levels, etc.) to ensure performance and data availability.
• Configured ldap, ntp, and iptables on production servers as well as bonded network interface cards for active failover.
• Configuring, troubleshooting and maintaining Linux and UNIX infrastructure. Provide ongoing management, performance-tuning and Tier 2 support for approximately 50 Linux and UNIX systems.

Confidential, Pittsburg, PA

Systems / NetBackup Engineer

Responsibilities:

• Worked with Veritas Netbackup installing client software on heterogeneous clients, including Red Hat Linux, Microsoft Windows, Solaris, etc., manage hundreds of policies, Quantum tape libraries, as well as Virtual tape drives, and disk-to-disk backup appliance targets, and assist in laying out a backup plan for the future.
• Dedicated to the design, implementation and support of secure, high performance, scalable, globally distributed Internet infrastructure, EMC Symmetrix Celerra NAS and storage environments. Built and managed Meta Devices.
• Deployed Celerra NAS monitoring, management and migration solutions.
• Gathered requirements for, investigated, and recommended purchases for new SAN (Cisco MDS 9500) equipment including storage systems, HDS and IBM switches, and management software and tape library. Provided support for Zoning and provisioning of our Cisco MDS storage and established the fibre channel configuration.
• Configured a move to individual servers with RAID storage, and also implemented using McData eclipse symmetrix.
• Monitor backup jobs/Execute restore jobs/Restart failed backup jobs.
• In charge of tape management and act as a location contact for offsite vendor and hardware vendors to troubleshoot and provide problem resolution (e.g. Tape drive repair).
• Execute vaulting process, ejecting tapes as necessary for tape management and provided support for issues related to backup/recovery.
• Provide guidance for and facilitate requests of hardware and media additions to the backup/recovery infrastructure based on forecasted architecture requirements.
• Our team is self-contained and responsible for administering operating systems (Solaris, HP-UX and Linux), storage arrays (Hitachi, HP and Sun) and networking (Cisco switches)
• Project management responsibilities, including requirements definition, coordination with other teams, tracking of progresses, and alignment to the defined objectives.
• Performing Restores based on requests raised by users (Application owners/ DBAs/ System Administrators), and provide reporting on Backup metrics (Backup Failures, Successes, Availability).
• Checked logs, verify services running, manage user accounts, check SQL database functionality and resolve any application errors.
• Rectified many issues by instituting best practices in system log analysis, backups, network operating center security, user account/permissions management and systems/software auditing.

Confidential, Tampa, FL

Systems / NetBackup Engineer

Responsibilities:

• Direct the backup of hundreds of servers nationwide through contract work utilizing Confidential Storage Area Network. EMC Support - Support, Zoning, Server configurations, powerpath, and LUN masking for CX300, CX380, CX700, Ess800, Ds4800, Hitachi 9980, EMC and DMX frames at multiple sites. Backup and restore network data with Veritas NetBackup and Backup Exec 10.0.
• Communicate critical information to onsite engineers and database administrators, implementing comprehensive strategies aimed at alleviating various hardware and software issues, was part of a storage group team for EMC storage using VolumeLogix, ECC storage manager, Symmetrix, Connectrix, McData directors, and Clarion hardware.
• Built and managed Meta Devices using EMC Products.
• Also, performed restores of customer data as well as assist in complete server recovery due to failures or as part of disaster recovery scenarios using NetBackup. Maintained roughly 3TB of disk on 11 Netapps.
• Network Appliance implementation work consisted of Netapp implementation issues including filer configuration, network configuration and routing, primary and Snap Mirror volume configuration, implementing revision control of system files, Involved with technical writing, and scripting.
• Setup Raid for data integrity and redundancy. Configured TSM server software and handled all system and server maintenance. Handled all aspects of TSM administration and software maintenance.
• Provision the storage to the host with LUN masking, cabling, zoning, and hba driver installations, hbanywhere, san surfer, and Veritas Volume manager.
• Maintain a 99.99% uptime on all Netapp SAN hardware. Managed 30 node networks consisting of Solaris and IRIX systems. Network included web farm, as well as database and mail servers, development workstations, and NetApp NAS units.
• Manage Symantec Veritas NetBackup and Backup Exec environment
• Assist applications group with database performance related problems
• Served as primary engineer for the disaster recovery site engineering and oversight team

Confidential, Tampa, FL

NetBackup Engineer

Responsibilities:

• Experience with Veritas Netbackup enterprise configuration, backing up over 35 terabytes of data nightly for hundreds of Windows, and UNIX servers in a highly distributed environment. Familiar with EMC Clariion 300/600 model storage devices and have heavy experience with Dell and IBM tape libraries.
• Performed day-to-day support of five remote datacenters using Veritas NetBackup, and Backup Exec with tasks inclusive of troubleshooting, upgrades, DB maintenance as well as client tuning; in addition to assisting in support of backup management for corporate data warehouse environment.
• Develop migration plan and detailed steps for 90 backup servers as well as write operational procedures for daily backup checkouts, problem determination, and file/server recovery steps.
• Responsible for backups and DR of all servers within the datacenter, this utilized Symantec Backup Exec and NetBackup 4.5 w/DLT 8000 tape libraries.
• Direct responsibility for daily support of several dozen remote backup servers providing recovery for just under 200 Windows and Unix servers handling about 10 terabytes of data remotely.
• Architected comprehensive disaster recovery infrastructure at two business continuity locations. Installed, configured, and supported multiple Dell 136T libraries as part of the disaster recovery implementation. Successful restoration of approximately 60 Windows platform servers within 48 hour SLA.
• Responsible for installing, configuring, and maintaining Linux servers including, mail servers, application servers and database. Also responsible for optimizing system performance and protecting the company from risk and data loss; performing software installations and upgrades to Linux systems and maintaining them in accordance with established policies, procedures and service level agreements.
• Configuration of local YUM repository for Enterprise Software Application Management.