PROFESSIONAL EXPERIENCE:

Automation Platform Architect

Confidential

Responsibilities:

• Maintain the app for the change management team by using Python, GitHub, Linux, PHP, Web, Security, Networking, DNS, Scripting, MySQL, and HTML&CSS.
• Maintain the app to pull the data from Home Depot database, and shows it as an organize data for the change management team.
• Executed code with Python to pull information from thousands of switches, and help the change management to arrange these information.
• Work in Ubuntu server environments.
• Built the deployment strategy and support for the successful projects like Port Remediation for all the Switches in Home Depot.

Confidential

Network Engineer/Network Support Consultant

Responsibilities:

• Successfully resolve technical issues (hardware and software) via phone and email from incoming internal or external businesses and end user’s contacts and proactive notification systems.
• Respond to service, product, technical, and customer - relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Clearly articulate, recommend, and explain resolutions to clients.
• Switching and Routing -configuration, implementation and problem diagnosis of enterprise networking equipment.
• DHCP, VLANS, QOS, STP, TCP/IP, etc.
• Wireless experience, 802.11x standards, Radius, TACACS.

Confidential

NOC Engineer

Responsibilities:

• Responsible monitoring and supporting critical managed network elements using real time alarming of network faults and Notifications. Problem identification, ticketing, and basic troubleshooting of all network systems, specifically focused on DOCSIS and SIP based technologies Using Ticketing System Salesforce. Dealing with CMTS, Routing Issues, SNR alarms, troubleshooting the offline modems and bond them, Load balancing, troubleshoot IP scopes {DHCP).
• Monitor and support critical managed network elements using real time alarming of network fault notification.
• Provides assistance and coordination; facilitating efforts with multiple support organizations internally, service providers, vendors and any other outside support organizations as needed.
• Initiate, update, track and close trouble tickets; creating and sending network alerts as needed to internal organizations (customer care, development, engineering, etc.).
• Perform proactive network element status and health checks as part of normal surveillance activities.
• Upon receipt of network trouble conditions, follow procedures to directly access certain network elements to validate and further isolate specific trouble conditions.
• Provides suggestions and recommendations to NOC Supervisors for process improvement

Confidential

Network support

Responsibilities:

• Knowledge of system integration and networking architectures.
• Infrastructure analysis (fiber, T1, T3 issues)
• Customer Complaint Case Types: Audio Quality, Call Routing, Applications, General Area Complaint, Microcell, MMS, SMS, Voice General Area Complaint, and Voicemail.

Confidential

IT Consultant

Responsibilities:

• Developed and Implemented PC Inventory Strategy Initiatives for 9200 PCs including hands on support for Desktops, Laptops and WOWs, Cable Installations for LAN systems, Telephone system wiring Troubleshoot wiring problems, LAN systems Installer/Technician, Cisco Routing and Switching, Troubleshoot wiring problems.
• Basic Configured and Administered Active Directory, SCCM d eployment 2012-200 7 Sites, Collections and Objects.
• Performed In-place and PC swap upgrades utilizing USB, PXE and Windows 7.
• Performed Data Backup and restoration procedures for End-Users to minimize downtime and ease transition to new Operating System.
• Developed and Implemented Information Assurance Best Practices for End-Users to minimize impact of OS upgrades.

Confidential, New York

Administrative/Clerical Support

Responsibilities:

• Handled the most complex customer complaints or inquiries.
• Received the calls regard the Scheduling the phlebotomist for the patients in the Hospital.
• Received the calls regard the Scheduling patients Transport to the other clinics.
• Received the calls regard the Scheduling of maintenance and Housekeeping Issues.
• Patient Transport.

Confidential

Interpreter

Responsibilities:

• Prepared nontechnical translations into the Arabic and performed sight translations from an Arabic into English and vice versa.
• Assisted military contracting officers with a local purchases and provided interpretation support at a military traffic control point.

Confidential

IT Technician/Desktop Support

Responsibilities:

• Set up and installed equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards for events and functions such as concerts, sports events, meetings and conventions, presentations, and news conferences.
• Desktop, Laptops, Cable Installations for LAN systems, Telephone system wiring, troubleshoot wiring problems, LAN systems Installer/Technician, troubleshoot wiring problems, worked with Active Directory.
• Network processing, centralized and distributive network connection.