Tier 1 NOC Engineer Resume Chicago, IL - Hire IT People

SUMMARY:

Skilled professional with experience in a highly virtualized VMware and Citrix environment.
Deploy and support enterprise - class servers and storage systems in a datacenter and across dozens of remote locations.
Experience working with systems and users in a multi-company and multi-domain global environment.
Meticulous with details to identify and resolve issues before they occur and creative with solutions utilizing existing technology to reduce costs.
A strong desire to improve and simplify current processes as well as learn new skills.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Tier 1 NOC Engineer

Responsibilities:

Monitor environments through Solarwinds and communicate to customers on any issues and resolutions
Create and manage alerts and tasks through ticketing system “Service Now”
Work tickets as they come in and if need be identifying ones that need to be escalated to Tier 2 engineers
Create documentation and train engineers on issues and tasks
Participated in a 24/7 on-call support, which acted as the first contact point to help resolve issues and if need be would coordinate with Tier2 for escalations

Tier 2 Systems Engineer

Confidential

Responsibilities:

Provided day-to-day support on Citrix and Microsoft technologies
Mentored and trained team members in VMware and Windows Server administration
Oversee the daily performance of Virtual Environment
Manage backups and restores
Creating and Managing Virtual Machines and Templates
Proactively identify and perform hardware and software upgrades
Migrating of Virtual Machines using V Motion
Work through problems that are assigned through a ticketing system
Decommissioned and reallocated servers based on resource needs assisting with capacity planning
Publishing Applications, Content and Desktops to users in Citrix Management Console
Managed VDI assignments and user’s sessions using VMware and Vsphere and Citrix XenCenter
Resolve various issues such as Windows Policies, Application licensing, RDP and ICA
Help create documentation on projects and train other engineers
Publish and manage applications
Experience with 3rd party solutions in VMware environments including Zerto, EMC, and TrendMicro.
Educate the customer on appropriate solutions to meet their needs
Provide technical guidance to other VMware Administrators
Work with consultants, professional services, project managers, and customers to manage expectations and timelines to ensure expectations and commitments are met.
Participated in a 24/7 on-call support and acted as an escalation point for Tier 1
Root Cause & System Log Analysis and reporting
Archived, created and migrated mailboxes in a cluster environment

Confidential

Service Technician

Responsibilities:

Confidential

Responsibilities:

Confidential

Manager

Responsibilities: