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System Administrator  Resume

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Alpharetta, GeorgiA

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TECHNICAL SKILLS:

Languages: English, Hindi, Telugu, and Tamil

Skills: Operating system Windows 7/8, Linux (Open Suse, Ubuntu, Fedora ), Mac OS X

Tools: Avaya Aura Messaging, Avaya System\Session Manager, Avaya CMS Supervisor, NICE recording systems, AT&T Connect, Avaya Site Administrator, Avaya Modular Messaging System, BNator (Blackberry Administrator), Lotus Notes, AirWatch MDM, Microsoft Office 2007/2010/2013 , Citrix Xennapp MDM.

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, Georgia

System Administrator

Responsibilities:

  • System Image management (New image/upgrade image etc.),Software package managementApplication Re - packaging and deployment, Desktop Imaging and Deployment Architecture
  • Troubleshoot and provision hand held devices, Provide solution to various Desktop architectures
  • Antivirus Administration using Symantec Endpoint Protection, Remote Desktop Management, Desktop Patch Management using LANDesk, Operating system Deployment using LANDesk
  • Requirement gathering and analysis, Change implementations, Client and Vendor Management on all End user Computing devices
  • Requirements Analysis for new enhancements, Define the procedure for activities related to Infrastructure, Co-ordinate and collate status/issues from all locations / geographies
  • Provide reports to Wipro and Axis Specialty US Services Inc. Management
  • Manage stake holder expectations, Track and Resolve Technical issues, Analyze performance and arrive at Service Level Agreements which do not pose risk to the engagement

Confidential

System Administrator

Responsibilities:

  • Troubleshoot Tier 3 requests and incidents. Check and running vector/vdn reports on the Happy Capacity server, CM Reboot and scheduling
  • Work with desktop services to keep an adequate inventory of phones on site, handling Tele conferencing request/incidents
  • Ensured monthly maintenance activities such as back up announcement boards, Fax number setup. Setting up user in the Avaya CMS supervisor, NICE recording systems for call center management. Programming vectors, vdn, route patterns, coverage paths, cover answer groups.
  • Also support the Telecom Tier 2 team with any technical queries, alarm monitoring in telecom PBX’s and clearing up announcements to ensure the VAL boards have enough resources for new announcements for the helpdesk within the organization, working with Avaya to solve security vulnerabilities in the telecom systems.

Confidential

System Administrator

Responsibilities:

  • Managed a team of 3 engineers who handled tier 2 telecom activities and rated them in their annual performance review, had to provide feedback in a timely manner to works on areas of improvement.
  • Handled telecom tier 2 activities which included programming extensions voicemails, agent id’s. Also help MasterCard employees with call forwarding applications such as EC500, Avaya One-x Communicator/ One-x Agent.
  • Handling programming in PBX to manage extensions, voicemails at various client offices around the Globe. Button configuration of Avaya phones.
  • Create Monthly Dashboards for the Telecom and Global Messaging Services Team. Assist client’s employees with any queries they have with their Desk phone and its features, also with their AT&T conference accounts/Webinar.
  • Assist client’s employees with any question or concerns they face with their Corporate Mobile phone. I assist with the password reset of mobile devices administers by AirWatch MDM and Blackberry Enterprise service.
  • Also handle requests/incidents related with basic troubleshooting with Laptops/Desktops, Network printers, VPN, Lotus Notes configurations, Change point, Oracle Financials.

Confidential

Senior Process Executive

Responsibilities:

  • Supported Panasonic ToughBooks, Fujitsu LifeBooks, HP printers used by the employees of Centrica. Troubleshoot custom desktop applications (used to download jobs by field engineers and sales executives) for the company, which used 3G/2G to download information.
  • Basic troubleshooting of 3G/2G connectivity, co-coordinating with mobile service provider to check if user’s connection was set up as needed. I was also a part of the Implementations team which processes and co-ordinates requests for new employees equipment (Laptop, Cellphone and Wireless Data Connection on Laptop) within Centrica.

Confidential

Technical Support Executive

Responsibilities:

  • Support customer of Dell desktops, monitors and hardware with any technical queries and to assist, in troubleshooting any issues with their hardware and replacing them if needed.
  • Analyzed and researched the customer expectations and developed strategies to improve quality of customer service.
  • Completed a Business Process Improvement project to reduce issues & improve the work environment.

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