TECHNICAL SKILLS:

Operating Systems: Good knowledge/experience of Microsoft Windows 95/98/ME, Windows 2000/Windows XP, Vista and Windows 7, Windows Server 2003/2008, Hyper - V and VMware

Applications: SMS, SCCM,Ms Office, Corel Office Suite, Ms Exchange 2003/2007, VMware Client4.0, Google Chrome & Internet Explorer browsers, multimedia/graphic software and Lotus Notes, Active Directory, Google Mail, Hyper-V, VMM, EMC SAN VNX 1500

Hubs/Routers & Protocols: Good Familiarity with 3Com, Cabletron hubs, Cable/DSL modems, knowledge of TCP/IP, SNMP, and SMTP.

Programming / Development: Academic knowledge of C++ and Visual Basic, Good Knowledge and with HTML.

Hardware: Expertise in installation, configuration, repair, upgrade of network servers/workstations, cabling, PCs, tape backup, Juke box, HP LaserJet printers, Ricoh printers, Sharp Printers and Canon Printers.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Sr. System Engineer

• Coordinate system development tasks to include design, integration and formal testing and oversees all transitions into production. Create and maintain programmatic and technical documentation to insure efficient planning and execution and manage document system configurations. Create virtual machines within Hyper-V and Design and deploy failover clustered Hyper-V environments.
• Managing the server platforms for Windows 2003 Server and Windows 2008 Server Maintaining Hyper-V, Administration, maintenance and hardening of all Department of the Interior Office of the Secretary (OS-DOI) and National Business Center (NBC) servers including server 2003, 2008 and 2012. Manage four SMS servers 2003 multiple WSUS and Counteract security appliance.
• Engineered and executed successful e-mail migration from BPOS to Office 365, Implementation/maintenance of System Center DPM 2010, Implementation/maintenance of System Center Configuration Manager 2007 R3, Implementation/maintenance of System Center Operations Manager 2007, Implementation/maintenance of System Center Virtual Machine Manager 2008 R2, Implementation/maintenance of Forefront Endpoint Protection 2010, Administration of Hyper-V environments, Administration of network infrastructure, Administration of software updates through SCCM
• Administration of three Active Directory 2008 Domains in two forests, 200+ printers including HP, Ricoh, Sharp and Canon printers for 1200+ users.
• Configuring and updating network settings for our entire print fleet are simple with a single, web-based interface. Discover devices on our network and easily add them to fleet in a fraction of the time. Strong experience with Active Directory and Group Policy Objects (GPO/Group Policy Preferences (GPP). Experience with Windows 7 systems troubleshooting, including networking, Windows 7 Firewall, User Account Control (UAC), Group Policy processing, and Windows registry
• Assign static IP addresses to each printer using the DHCP server 2008 to keep track of each device. Configure printers on our print server and configure them to accommodate our customer needs including settings scanning to the network drive as well as via e-mail using SMTP server for Lotus Notes as well as Exchange 2007. Communicate with the customer status of different projects including POA&M’s and other C&A progress.
• Technical lead in the ongoing FDCC desktop hardening effort and incident coordinator for any issue affecting multiple users at the U.S. Department of the Interior’s head quarters in Washington, D.C. Collaborate with end users and senior management to define business requirements for complex systems development.
• Coordinate the activities of others (internal staff, client staff, subcontractors, associates and staff from collaborating and/or competing suppliers) and manage stakeholder expectations and requirements. Ensure that the aspects of the architecture are driven by the business imperatives/client requirements of the organization and that the requirements driving the overall architecture are managed consistently and effectively.

Confidential, Washington, DC

Sr. System Engineer

• Managing the server platforms for Windows 2003 Server and Windows 2008 Server Maintaining Hyper-V, Administration, maintenance and hardening of all Department of the Interior Office of the Secretary (OS-DOI) and National Business Center (NBC) servers including server 2003, and 2008. Manage four SMS servers 2003 multiple WSUS and Counteract security appliance.
• Engineered and executed successful e-mail migration from BPOS to Office 365, Implementation/maintenance of System Center DPM 2010, Implementation/maintenance of System Center Configuration Manager 2007 R3, Implementation/maintenance of System Center Operations Manager 2007, Implementation/maintenance of System Center Virtual Machine Manager 2008 R2, Implementation/maintenance of Forefront Endpoint Protection 2010, Administration of Hyper-V environments, Administration of network infrastructure, Administration of software updates through SCCM
• Administration of three Active Directory 2008 Domains in two forests, 200+ printers including HP, Ricoh, Sharp and Canon printers for 1200+ users. Configuring and updating network settings for our entire print fleet are simple with a single, web-based interface. Discover devices on our network and easily add them to fleet in a fraction of the time.
• Assign static IP addresses to each printer using the DHCP server 2008 to keep track of each device. Configure printers on our print server and configure them to accommodate our customer needs including settings scanning to the network drive as well as via e-mail using SMTP server for Lotus Notes as well as Exchange 2007. Communicate with the customer status of different projects including POA&M’s and other C&A progress. Maintain and administer 100+ test & production servers 2003 and server 2008 in multiple data centers
• Technical lead in the ongoing FDCC desktop hardening effort and incident coordinator for any issue affecting multiple users at the U.S. Department of the Interior’s head quarters in Washington, D.C. Collaborate with end users and senior management to define business requirements for complex systems development.
• Coordinate the activities of others (internal staff, client staff, subcontractors, associates and staff from collaborating and/or competing suppliers) and manage stakeholder expectations and requirements. Ensure that the aspects of the architecture are driven by the business imperatives/client requirements of the organization and that the requirements driving the overall architecture are managed consistently and effectively. Present the strategic benefits of adopting a consistent architectural approach.

Confidential, Washington, DC

Senior Desktop Engineer

• Assisting office workers with their computer desktop systems, Optiplex 260, 280, 745, 755, 760, and 780 as well as with the laptops Dell, Latitude 620, 630, 6400 and 6401. Providing computer support services both for software and hardware for an organization’s employees. Testing of computers and ensuring that computer systems are functioning properly
• Physical setting up of computers and software system installation for various computer applications and programs. Identifying and solving any problems that affect computer operating systems. Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s). Help in examination of network servers 2003 and 2008 equipment and maintenance.
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed. Networking and connecting computers within the same organization to enhance communication. Training staff and orienting them on how to use computer hardware and software systems.
• Troubleshooting routine problems and maintenance of servers. Responsible for ordering or buying of computer systems that are required or alternatively, working in close liaison with the purchasing and supplies department.
• Carrying out other duties as you may be requested by management. Maintaining other computer peripheral devices such as printers and solving printing problems if they arise. Coordination of computer maintenance with other Information Technology professionals such as Network Operations staff.

Confidential, Greenbelt, MD

Jr. System Administrator

Responsibilities:

• Responsible for installation, configuration, testing and upgrades of hardware/software for NT, XP, Windows 2000, 95/98/ME NASA’s systems.
• Maintenance of ESDCD Operations Unit and LAN network via continuous monitoring of servers/systems for security and system status.
• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients. Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action. Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved. Coordinate testing, upgrade and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures. Utilize standard corporate tools to record changes, service requests, and problem activities for tracking purposes.
• Provide Microsoft Windows Server operating system support. Monitor server performance and availability. Ensure Windows server availability compliance to Service Level Agreements. Address operational systems issues including file and share permissions, user accounts and installing applications.
• Promote and maintain server patch management practices. Provide metrics for capacity management purposes. Monitor server load and implement load balancing where appropriate. Support and maintain Active Directory. Provide Windows Exchange Email Server Support. Upgrade and replace server hardware where appropriate.