Senior Windows Systems Engineer Resume

TECHNICAL SKILLS:

MS Windows Server 2012 - MS Windows XP, 7, 8 MS Windows Server 2008 - MSFT Lab Manager MS Windows Server 2003 - Project Management Hyper-V Virtualization - MS HPC Server MS SQL SERVER 2008, 2012 - MS Dynamics AX/CRM MS SCOM 2007, 2012 - MS SCCM 2007, 2012

PROFESSIONAL EXPERIENCE:

Senior Windows Systems Engineer

Confidential

Responsibilities:

Design/Architect/Build systems and software solutions for the Banking and Capital Investments business sector
Collaborate with multiple internal and external, local and international teams in systems design, architecture, development and deployment
Design and implement security solutions to PCI and PII security standards
Design and build Disaster Recovery, and fault tolerant solutions for sustained system performance, in a Distributed Computing model
Build and deploy Mobile Banking solution in Distributed Computing model
Lead Engineer in multiple simultaneous projects to include Data Center Windows upgrade project encompassing 400+ servers, Network Load Balancer upgrades, Portal migrations from physical to virtual environments, Integrated Voice Response solutions

Senior Service Design and Systems Engineer

Confidential

Responsibilities:

Service Design Engineer - Microsoft Retail Stores Operations: design, build, install, and support new systems and client applications.
New Store Build-Out and QA for Back of Store(BOS) and Point of Sale(POS)
Network Load Balancing, Hardware Load Balancing
Web Server/IIS 7.0 installation, configuration
SQL DB Replication, Log shipping, Reporting, and Disaster Recovery
Microsoft Dynamics CRM and Dynamics AX, Installation, Configuration, and Support
Team Lead of Tier III support in 24x7x365 Production environments

SCOM Administrator

Confidential

Responsibilities:

System Center Operations Manager 2007 - Microsoft Business Productivity Online Services Group (Office 365), SCOM Engineering, Deployment, Management Pack Development
Onboard new SCOM Infrastructure in Hyper-V environments for new Office 365 Cloud customers
Systems Engineer - Microsoft Business Online Services Division
Investigate/troubleshoot/resolve complex issues pertaining to SCOM and monitoring of Microsoft Cloud properties and Customers in BPOS space
Document standard procedures for Monitoring Operations, Troubleshooting Guides for Incident Management, and FAQ’s for customers
Management Pack Authoring, using the SCOM 2007 Authoring Console

Systems Engineer/SCOM Administrator

Confidential

Responsibilities:

Systems Engineer - Microsoft Global Foundation Services Infrastructure Monitoring
System Center Operations Manager 2007 engineering, deployment, management
Investigate/troubleshoot/resolve complex issues pertaining to SCOM and monitoring of Microsoft production properties in MSN/GFS space
Document standard procedures for Monitoring Operations, Troubleshooting Guides for Incident Management, and FAQ’s for customers
Deploy monitoring infrastructure servers

Support Analyst/Systems Engineer

Confidential

Responsibilities:

Support Analyst/Systems Engineer - Microsoft Research and Response
Support Analyst/Systems Engineer - Microsoft IT Product Activation
Support Microsoft Product Activation development, test, and production environments, within the Redmond, Partners, and Parttest Domains
Support Microsoft Research and Response to malware and virus attacks to Microsoft products including Windows, Exchange, Internet Explorer and Outlook
Deploy and support Windows Server 2003, 2008 in production environments
Server Virtualization using Windows Virtual Server and Windows 2008 Server Hyper-V
Install, configure and manage System Center Operations Manager in large global production environments and data centers
SharePoint Administration and configuration
Plan, design and deploy various RAID configurations in Production environments
Troubleshoot and resolve production application, operating system, and hardware issues in multiple domains
Troubleshoot and resolve issues with the Microsoft Product Activation Services, including IIS, SQL 2000 and 2005, and custom applications
Work with development, test, and program/project managers to implement release of application upgrades into all three environments/domains
Plan, coordinate and implement patches and hot fixes into all three environments/domains
Plan, coordinate and implement domain account and service account password resets in all three environments/domains
Collaborate with the Microsoft Global community in India, UK, Ireland, Redmond to work critical problems through to resolution

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