SUMMARY:

• Information Technology Professional experienced with Windows, Linux and UNIX operating systems and hardware components.

TECHNICAL SKILLS:

• VMware ESX Infrastructure
• Linux KVM Virtualization
• Server Consolidation
• Physical to Virtual Migration
• Infrastructure Integration
• Altera Quartus II
• Oracle 11G
• Foreman, puppet, cfengine, Chef
• Docker, Packer.IO, CodeDeploy, Data PipeLine
• OwnCloud
• RHEL
• Windows
• AIX
• CISCO iOS
• TSM
• Xilinx
• SAP
• GlusterFS
• MailGun
• MySQL, Postgres MongoDB
• Jenkins
• OpenStack, Cassandra, Hadoop, Spark
• Disposable Computing
• High Availability Clustering
• Project Management
• Tivoli
• AWS EC2, Digitalocean, RackSpace, MicroSoft Azure
• LVM
• Redis
• Bash
• Team Leadership/Customer Service
• Platform LSF
• Agilent ADS
• BMC ITSM / Remedy
• IBM and Dell Server
• Oracle Virtual Manager
• OVS /OVM
• Splunk / Elk.io
• Git / GitHub
• ThreatStack, Icinga, Nagios, SiteScope, SenSU

PROFESSIONAL EXPERIENCE:

Confidential

Principal Cloud Solutions Architect

• Responsible for analyzing application portfolios, identifying dependencies & common infrastructure platform components, and assessing migration feasibility.
• Identified motivators for cloud adoption and unlocking Academia IT challenges.
• Provided Cost and Benefit modeling, created compelling business cases for migrations.
• Responsible for architecting both public cloud and on premise solutions for technology clusters and or application infrastructures.
• Experience in design and implementation of large scale data center servers, storage and network environments implementing solutions for high availability and scalability.
• Responsible for Server hardware and vendor management.
• Served as the highest escalation point.
• Experience in management of automated OS installation and configuration.
• management systems (Puppet, Chef, Ansible).
• Demonstrated a strong understanding of IT security principles and best practices.
• Hands - on experience with distributed resource management and virtualization technologies.
• Built mentorship program for junior level systems administrators (CSRs), Co-Ops, and Interns.
• Provided highest level of support on technical computing issues to end users and developers.
• Experience in public speaking / audience presentations.
• Experience communicating technical issues to executive level audience.
• Experience with HPC and parallel compute farm scheduling environments including LSF Grid Engine, torque, and maui.
• Always performs at an extremely high level of technical competence and maturity.
• Architect, deploy and support applications in Amazon Web Services.
• Expected to make decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
• Created and maintained administrative and operational procedures.
• Responsible for writing and maintaining moderately complicated scripts in shell scripting (Bash, Python, Ruby, JavaScript, and/or Perl) in helping to automate and scale.
• Works close with internal teams (Research Computing, Operations, West Quad Computing) to assist with migrations to existing centralized infrastructure solutions.
• Developed and maintained communication for stakeholder groups, acting as a single point of contact. Gathered information from the customer to understand their needs.
• 7+ years of Unix/Linux administration and experience with Windows 2008R2 / 2012
• Demonstrated experience with Enterprise systems including SAP, Oracle, MSFT and custom Java/.NET applications.
• Proficient in working with AWS services (EC2, VPC, ELB, S3, CloudFormation, RDS, SQS, etc...
• Proficiency with the AWS CLI.
• Familiarity with build & release automation tools and methodologies. (Jenkins, RunDeck)

Confidential

Principal Linux Engineer

• Enhanced, engineer, and operated the Linux HPC computing environment
• Installation, administration, monitoring, and triage of Linux systems
• Developed and deployed new automation tools to ensure standards based system builds
• Served as the on-site SME for Linux servers and systems
• Multi-tasked and handled multiple projects while maintaining top rate service delivery
• Provided 24/7 (on-call rotation) operational support for production servers and systems
• Created and maintained all documentation and adhered to company standards
• Worked with department managers and general IT staff to analyze and resolve problem involving Linux
• Demonstrated support and deployment of high availability Linux enterprise servers
• 8+ years of enterprise experience in multiple Linux variants (preferably RHEL5, CentOS) in a large scale 24/7 environment
• Demonstrated experience in creating and troubleshooting enterprise services that necessitate the understanding of the complex interactions between applications, server operating systems, network protocols, and client configurations
• Expertise in hardening, testing, and monitoring systems against possible security threats, with exposure to PCI and SOX standards
• Virtual systems build and management utilizing VMware
• Demonstrated communication and project planning skills, highly organized, and the ability to complete high level projects with little supervision
• Experience operating a Linux based HPC cluster, using a scheduler and resource manager
• Fluency with one or more of the following scripting languages: bash, python
• Experience with automation and configuration management: Puppet, Chef, CFengine
• Excellent package and file system management (RPM, LVM)
• Introduced OpenStack and Docker to HPC

Confidential, Buffalo, NY

Senior Linux Engineer

• Responsible for maintaining an in-depth awareness of the latest technologies and trends in Linux and Storage technologies and recommends new technologies for possible business application.
• Design processes for administering, monitoring and reporting network capacity (disk, memory, user accounts, data directories, CPU utilization, patch levels, etc.). Design and maintain documentation for server configurations, disaster recovery procedures and backup procedures.
• Provide technical consulting to the I.S. Service Desk, internal customers and other IS functional areas with regard to network hardware, software and capabilities.
• Responsible for all Linux OS server builds, both physical and Virtual. Including configuration to the SAN, and managing partitions via LVM.
• Build scripts across the environment for automation purposes. (patching, disaster recovery, system maintenance.)
• Lead small to medium size projects, generally related to O&M functions.
• Utilize and manage third party vendors in systems support and implementations when necessary.
• Provide project management skills for the development of project plans for self and others within the group, as well as provided assistance in the development of mid and long range planning for IS.
• Administer High Availability Oracle and SAP production environments.
• Administer and support and administration of VMware and Oracle Virtual Manager Virtual environments.

Confidential, Rochester, NY

Red Hat Linux HPC Engineer

• Responsible for engineering application support including troubleshooting software/hardware issues, deployment of software/hardware, & trouble ticket resolution.
• Provide day to day support for Linux servers and workstations, including a High-performance computing (HPC) environment. Demonstrated a strong knowledge and expertise in supporting Linux servers and workstations (Red Hat/Ubuntu).
• Proficient in supporting Windows Servers (2003/2008) and desktops (XP/Windows 7). Experience with installing and running Linux based applications in an HPC environment (LSF, SGE, other).
• Interface with engineering teams as an IT consultant and/or analyst, gathering customer requirements ensuring consistency with organizational goals.
• Manage standard application configurations for engineering teams.
• Research new technologies and trends to support for both IT and Engineering projects.
• Provide level II support of high end technology issues and/or day to day operational issues.
• Responsible for all change approvals on Harris Compute Grid.
• In charge of approval process regarding user access on Harris Compute Grid
• Team leader responsible for expansion of Harris Grid.

Confidential, Rochester, NY

Systems Administrator / Compute Cloud Delivery

• Responsible for managing a 30 member international team.(USA, India, Germany)
• Created operational and technical process documentation.
• Responsible for project delivery.
• Worked with other teams to develop infrastructure support outlines.
• Responsible for developing and teaching an international knowledge transfer training program.
• Developed support tools (wiki, support forum, documentation database)
• Project lead for my department’s role in IBM’s Compute Cloud support structure.
• 24x7 on-call escalation contact for severity 1 and severity 2 issues.
• Organized and assisted in RCA documentation
• Analyzed system logs and identified potential issues with computer systems.
• Selected as a member of an elite team that introduced new technology and created new industry standards for the enterprise. (IBM Compute Cloud, VMware, RHEL with KVM, Lotus Mobile Application.)
• Configuration and management of Terminal Services for remote users
• Administration of Linux and Wintel production environments.
• Performed Active Directory installation, configuration, and management.
• Assisted in design and testing of image rollout procedures
• Trusted with responsibility for maintaining IBM brand and site accessibility through onsite support.
• Performed backups on AIX, Wintel, and RHEL production environments.
• Applied operating system updates, patches, and configuration changes.
• Responsible for installing and configuring new hardware and software.
• Added, removed, or updated user account information, resetting, etc.
• Researched new technology and implementation costs.
• Responsible for documenting the configuration of a system. Ensured that the network infrastructure is up and running.

Confidential, Rochester, NY

NOC Data Technician

• Responsible for the initial evaluation and resolution of external client troubles in a fast paced technical support environment.
• Duties included comprehensive troubleshooting of facility, service and feature based issues on a converged voice and data network.
• Exercised the ability to be team oriented, have experience in an ISP support call center environment, and able to work with internal and external contacts on behalf of our clients.
• Focused on resolution techniques for a wide range of carrier network, ISP platform (delivery of email, Web, DNS and Internet Security) and client premise equipment issues affecting the delivery of One Communications Business Class Data Services.
• Efficiently took inbound trouble calls troubles on inception identifying issues and providing a recommended course of action toward resolution.

Confidential, Rochester, NY

NOC Data Technician

• Provided optimized support in advanced unified communications.
• Excelled in Cisco and Adtran products, IP infrastructure, and VPN MPLS.
• Demonstrated working high level trouble ticket queues, providing optimal customer support, and demonstrated leadership within our team.
• Responsible for analyzing, testing, isolating and correcting all PAETEC network issues. (Including problems with Local, Long Distance, Data, and Enhanced services.)
• Monitoring alarms (Harris system, air conditioning, fire, and door alarms) for T1's and equipment in switches throughout company.
• Answer customer calls from customer service, sales and directly to NOC regarding trouble tickets and service issues.
• Test T-1's to make sure they are operating effectively, or to determine where problem is and solution to problem.
• Fraud pager monitoring responsibilities.
• Worked trouble tickets regarding service related troubles/issues to resolution.
• Completed and managed translations changes in response to customer reported troubles.
• Provided OJT to teammates as well as outside training.
• Served as on-call for B shift, C shift and weekend shifts duties include monitoring network alarms, answering customer service lines and monitoring fraud alarms.

Confidential, Rochester, NY

High Speed DATA Technician

• Demonstrated the ability to follow escalation procedures to respond to out of service conditions while utilizing great analytical skills.
• Worked with local and global RDC/GNOC to resolve individual and multiple customer service problems.
• Utilized a practical working knowledge of advanced diagnostic tools.
• Analyzed, diagnosed, and corrected hardware and/or software errors associated with all HSD/voice equipment.
• Provided first class customer service over the phone, email, and chat.
• Demonstrated good verbal and written communications skills.
• Excelled in my ability to learn and understand frequently changing technical terminology.
• Demonstrated my ability to apply advanced product knowledge and problem solving/troubleshooting skills
• Required to respond to all terms of service violations in accordance with company and ISP policy.
• Worked pro-actively to reduce volume of terms of service violations.
• Demonstrated the ability to communicate with company legal department representatives as well as being responsible for communicating directly with local and federal law enforcement.