Information Technology Analyst Resume
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Chesapeake, VA
TECHNICAL SKILLS:
- Knowledgeable in: Microsoft Word, PowerPoint, Excel, and Outlook
- Familiar in the use of various operating systems including DOS, Unix, Windows 2000, XP, Vista, and Windows 7
- Comfortable in being able to perform basic troubleshooting tasks
- Experienced in ActivClient
- Educated in setting up and troubleshooting VTCs
- Ability to create basic web pages in HTML
PROFESSIONAL EXPERIENCE:
Confidential, Chesapeake, VA
Information Technology Analyst
Responsibilities:
- Supports a senior IT analyst with both technical and administrative tasks related to the MSC AFLOAT project
- Performs functions across some, but not all physical media, protocol stacks, hubs, routers, bridges, gateways, and network management components
- Works within groups as applicable to plan research, evaluate and recommend new computer network equipment, and utilize new technologies
- Provides as directed, internal consulting, technical guidance, information and support to application developers, computer operations, workstation support, company management, and departmental clients
- Inventory Military Sealift Command equipment and document equipment transfers
- Ensure all critical equipment (i.e. backup tapes and tape drives) are functioning properly
Confidential, Suffolk, VA
System Administrator
Responsibilities:
- Migrate users from JFCOM network to JSIN network (from Windows XP to Windows 7)
- Backup users data
- Transfer users profiles - -settings, psts, etc.--to new network on reimaged hard drive packs and/or laptops
- Manage user migration via NMAPS (web based database)
- Provide technical support to 2900+ users
- Maintain approx. 6000 computers
- On both NIPR and SIPR networks
- Degauss unclassified and classified hard drives
- Create reports of property assets
- Install approved software
- Shred obsolete/useless software discs and other documents
- Move and sort equipment for DRMO pickups
- Move and sort equipment for Customer Support inventory
- Setup users workstations, to include:
- Verifying correct IP addresses and connection to networks
- Assign new machine name with correct naming convention using Windows PowerShell
Confidential, Fort Monroe, VA
Tier II System Admin
Responsibilities:
- Troubleshoot software and hardware issues
- Re-image machines
- Provide VTC technical support
- Setup VPN connections
- Provided support for both the SIPR and the NIPR
- Create and manage tickets in iSupport (web-based portal)
- Manage user’s PKI certificates via ActivClient
- Manage computer accounts in Active Directory
- Manage user’s accounts in Active Directory
- Image computers via SCCM
- Map share drives
- Map network printers
Confidential, Fort Eustis, VA
Help Desk Specialist
Responsibilities:
- Ghost imaging
- Install/ re-install software applications
- Maintained peripherals
- Assisted with VPN
- Provided support for both the SIPR and the NIPR
- Provided IT support for the Haiti Relief
- Troubleshoot general user issues
- Responsible for 24hr network support
- Evening server support
Confidential, Norfolk, VA
Service Desk Analyst
Responsibilities:
- Troubleshoot end user issues.
- Create troubleshooting tickets using Remedy (and Quikway)
- Escalate tickets to Field Technicians and other appropriate departments
- Follow up with customers on their issues(s)