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Information Technology Analyst Resume

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Chesapeake, VA

TECHNICAL SKILLS:

  • Knowledgeable in: Microsoft Word, PowerPoint, Excel, and Outlook
  • Familiar in the use of various operating systems including DOS, Unix, Windows 2000, XP, Vista, and Windows 7
  • Comfortable in being able to perform basic troubleshooting tasks
  • Experienced in ActivClient
  • Educated in setting up and troubleshooting VTCs
  • Ability to create basic web pages in HTML

PROFESSIONAL EXPERIENCE:

Confidential, Chesapeake, VA

Information Technology Analyst

Responsibilities:

  • Supports a senior IT analyst with both technical and administrative tasks related to the MSC AFLOAT project
  • Performs functions across some, but not all physical media, protocol stacks, hubs, routers, bridges, gateways, and network management components
  • Works within groups as applicable to plan research, evaluate and recommend new computer network equipment, and utilize new technologies
  • Provides as directed, internal consulting, technical guidance, information and support to application developers, computer operations, workstation support, company management, and departmental clients
  • Inventory Military Sealift Command equipment and document equipment transfers
  • Ensure all critical equipment (i.e. backup tapes and tape drives) are functioning properly

Confidential, Suffolk, VA

System Administrator

Responsibilities:

  • Migrate users from JFCOM network to JSIN network (from Windows XP to Windows 7)
  • Backup users data
  • Transfer users profiles - -settings, psts, etc.--to new network on reimaged hard drive packs and/or laptops
  • Manage user migration via NMAPS (web based database)
  • Provide technical support to 2900+ users
  • Maintain approx. 6000 computers
  • On both NIPR and SIPR networks
  • Degauss unclassified and classified hard drives
  • Create reports of property assets
  • Install approved software
  • Shred obsolete/useless software discs and other documents
  • Move and sort equipment for DRMO pickups
  • Move and sort equipment for Customer Support inventory
  • Setup users workstations, to include:
  • Verifying correct IP addresses and connection to networks
  • Assign new machine name with correct naming convention using Windows PowerShell

Confidential, Fort Monroe, VA

Tier II System Admin

Responsibilities:

  • Troubleshoot software and hardware issues
  • Re-image machines
  • Provide VTC technical support
  • Setup VPN connections
  • Provided support for both the SIPR and the NIPR
  • Create and manage tickets in iSupport (web-based portal)
  • Manage user’s PKI certificates via ActivClient
  • Manage computer accounts in Active Directory
  • Manage user’s accounts in Active Directory
  • Image computers via SCCM
  • Map share drives
  • Map network printers

Confidential, Fort Eustis, VA

Help Desk Specialist

Responsibilities:

  • Ghost imaging
  • Install/ re-install software applications
  • Maintained peripherals
  • Assisted with VPN
  • Provided support for both the SIPR and the NIPR
  • Provided IT support for the Haiti Relief
  • Troubleshoot general user issues
  • Responsible for 24hr network support
  • Evening server support

Confidential, Norfolk, VA

Service Desk Analyst

Responsibilities:

  • Troubleshoot end user issues.
  • Create troubleshooting tickets using Remedy (and Quikway)
  • Escalate tickets to Field Technicians and other appropriate departments
  • Follow up with customers on their issues(s)

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