Network Support Resume Irving, TX - Hire IT People

SUMMARY:

Customer - focused professional wif more TEMPthan 5 years of technical operations and/or technical support experience. Strong capabilities, analysis and problem solving experience. Ability to work through technical problems wif technical and non-technical individuals. Recognized for exceptional communication skills both verbal and written.

TECHNICAL SKILLS:

Server management on both Windows & Linux servers
Network routers, DSLAMs and ATM/Ethernet switches, VMware
Network technologies i.e. EMS, and Various Alcatel technology solutions.
Splunk to analyze system logs and ticketing system i.e. Jira, Remedy
Setting up Cisco Catalyst 2960 Series Switches, Cisco 2800 Series Integrated Services Routers
Cisco ASA5505 Firewalls i.e. setting up tunneling for NAT, VPN, ACL and routing, etc.
Wireless data communication.

PROFESSIONAL EXPERIENCE:

Network Support

Confidential, Irving, TX

Responsibilities:

Monitor system events/alerts and incident reports to ensure maximum service uptime of the environment including networks, systems and websites
Troubleshoot, analyze and solve operating issues
Escalate when appropriate to engineering or area manager as defined in the standard operating procedures
Professionally document in detail all incidents and problems from open to close to present to management
Interface wif field technicians, engineers, vendor, management team to resolve issues and report any escalations
Create, update and enhance written operating procedures using guidelines focused on ease of understanding and completeness
Conduct provisioning and decommissioning of equipment and the correct methodology of proper cabling and equipment racking
Conduct hardware and software problem analysis, identification, and resolution; execute problem documentation, escalation and notification procedures

VMS Tier 3

Confidential, Irving, TX

Responsibilities:

Served as a liaison between the Confidential FiOS Mobile App Tier 1 (Application IT support team) and Confidential VMS Tier 3 teams (Application support team working on video media servers).
Prepare system documentation to IT trainers and provide input to end users system.
Identify areas of improvements to FiOS Software platform and present such needs at conference calls to IT steering committee for final approval.
Collect and collate input of end user’s need and provide these inputs to developers of mobile application.
Provided training and coaching tips for FiOS Mobile tier 1 team.
Analyzed mobile logs and Set-Top-Box (STB) logs for any software issues, documented and reported to software developers.

Network Support II

Confidential, Richardson, TX

Responsibilities:

Troubleshot IPTV (VOD, Live TV), VoIP, and Internet.
Troubleshot fiber cables between central office and distribution boxes.
Troubleshot issue wif AT&T Confidential TV products using Microsoft Media Room.
Converted Fiber services from BPONs & EGPONs to GPONs platform.
Lead several information technology infrastructure projects - Software upgrade for Alcatel 7330, 7342 VRAD (DSLAMs), routers and switches.
Prepared and presented reports (using Microsoft office suite) to management on projects and outage incidents.
Conducted analysis and troubleshot via telephone or instant messenger for customers and internal groups.

We provide IT Staff Augmentation Services!

Network Support Resume

Irving, TX

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship