SUMMARY:

• An accomplished senior leader of Information Technology teams, successful in leveraging these teams in building practical solutions with technological innovation and applying them to strategic corporate initiatives. Proven successes in both domestic and international environments, incorporating principles acquired from consulting practices managing multiple teams of up to 60 people each and budgets in excess of $35 million.

TECHNICAL SKILLS:

System Integration Program/Project Management Software Development Cable/Satellite Billing and OSS Set Top Box Middleware OTT / IPTV / VOD Agile - Scrum Architecture E-commerce - UX management Web Services/SOA Data Warehouse/BI/Analytics ERP - Full Suite and Hyperion SaaS and Cloud CRM - Salesforce.com Mobile Development Transformation and Strategy Building Performance Teams Organizational Design Governance Cost Containment Vendor Management

PROFESSIONAL EXPERIENCE:

Confidential, Englewood, Colorado

Director of Software Development, Custom Solutions

Responsibilities:

• Responsible for P&L functions across 20+ clients and 60 applications in a Professional Services organization.
• Full SDLC development within an Agile (Scrum) methodology.
• Custom applications are in support to Cable MSO, Satellite, and Financial industry clients.
• My teams develop applications that augment or support functionality within the ACP/CCS B/OSS full suite CSG billing systems, in addition to decision support systems, communication interfaces, and custom rules engines.
• Conversion of on premise hosted solutions to AWS Services as a SaaS product.
• Creation of BI Analytics, BI Dashboards, Data Warehouse, and Operational Data Stores as products and adjunct features to the product suite.
• Product/Solution Owner of several product suites.
• Responsible for full security and PCI/PII compliance.
• 7x24 operational support of all custom client applications.
• Development is in C# .NET framework, Java, Python, Oracle, MS SQL Server, PostgreSQL, and AWS Services.

Confidential, Denver, Colorado

Vice President of Strategy

Responsibilities:

• Created an innovation lab for Dish Networks. This supported the creation of the first commercially available live streaming IPTV (OTT) consumer video product, Sling TV. Product runs on Roku, Apple TV, Amazon Fire TV, Windows, iOS, Android, XBOX One, and Chromecast. Launched in February of 2015.
• Established an innovation lab for a Cyber Security company to create a secure messaging application. The team developed the UI/UX, branding, and runs on both Apple iOS and Android platforms.
• My expertise is in focusing on building solutions that solve business challenges and address corporate strategic initiatives. I have accomplished this by providing consultative services for executive leadership providing IT strategy, organizational design, RFP management, business development, leadership on programs/projects, architecture, application and systems implementations at an enterprise level.

Confidential, Englewood, Colorado

Sr. Director of Global IT Systems Integration and Application Development

Responsibilities:

• Responsible for Global IT solutions, system implementations, application development and systems support for multiple EchoStar entities: EchoStar Technologies, Sling Media, Hughes Communications, Blockbuster Media, Troppus, Move Networks, EchoStar Satellite, EchoStar International, and affiliate DISH Networks.
• Convergys ICOMS - Successful implementation of billing, customer care, and operational support systems (BSS/OSS), Convergys Infinys Series 4/ICOMS 8.2, for a newly launched High Definition consumer satellite service in Taiwan/Hong Kong within 4 months.
• Worked with various video streaming development areas. Custom in-house Move Networks streaming for Dish Anywhere and SlingTV. Also involved with DRM Widevine, encryption/decryption platform Nagravision/NargraStar, and MP4 Codex for EchoStar development and services.
• Directed custom software development in .NET, C#, Java, Java Script, and HTML5 using Agile/Scrum methodology with teams in both domestic and off-shore locations.
• Developed and managed E-commerce online transaction based Web sites B2C/B2B for EchoStar’s new Sage home automation product line, EchoStar Europe “Free-Sat” consumer satellite set top box and dish offerings, and Sling Media “Sling Box” consumer services.
• Developed Mobile solutions for BI applications and a Mobile Outage/Incident management application, SOMA.
• Responsible for corporate external and internal facing Web sites, all Web sites are managed via Sitecore, a content management system.
• As a leader in the Office of the CDO, I established a common user experience across multiple consumer facing applications within the family of EchoStar owned companies such as; Sling, Hughes.net, Troppus.
• Established an IT organization from the ground up for the new corporate entity, Confidential, a separation from DISH Networks, requiring new enterprise systems to be implemented within the first year. The newly designed organization was closely aligned with the SDLC principles.
• Responsible for the management of the IT budget, vendor relations, and contract negotiations.
• Reduced operational support costs in 2015 by 50% on critical business systems. Successfully negotiated contracts with the top 10+ leading IT vendors resulting in savings of $48 million.
• As a member of the leadership team I built DevOps and Web based administration tools for the startup, Hughes Cloud Services, a Private Cloud offering.
• Continuous evaluation of new technologies for Cloud, SaaS, Internet-of-Things, mobile application development, servers, networks, and most importantly security tools and products.
• Architected and implemented a completely new Enterprise Data Warehouse solution. Components are ETL layer - Informatica, BI analytics - Oracle OBIEE and OBI, hardware appliance - Oracle Exadata. The initiative spanned business requirements (ERP) as well as engineering data for all set top boxes manufactured. It reports on installed set top boxes (14 million) health telemetry data (terabytes per day) from structured and unstructured sources. It is an integral part of a Big Data initiative.
• Oracle E-Business Suites 11.5.10/R12 ERP - Expansion, implementation, and operational support for Oracle EBS modules included finance/accounting, HR, supply chain management, manufacturing MRP, procurement and purchasing, order management, and Agile a Product Lifecycle Management system. These modules where deployed internationally in England; Netherlands; Spain; India; and the Ukraine.
• SAP R/3 6.0 - Managed several integration projects with our Hughes acquisition such as: Hyperion; Expense reporting; Travel; Payroll; HR WorkDay; Data Warehouse direct integration into SAP using an Oracle adapter.
• Drove the strategic decision for Hyperion Financial management system, a common financial SEC reporting, planning, and consolidation environment. Henceforth managing the implementation and integration into Oracle EBS and SAP systems.
• Managed development of frontend CRM and backend Support Services in Salesforce.com.
• Implementation of numerous systems: BEA Weblogic enterprise wide SOA Bus deployment; project tracking and timekeeping via Microsoft Project Server; SharePoint sites implemented under MOSS 7; and HR WorkDay.
• Responsible for leading the largest corporate Active Directory split in 2010 North America, EchoStar and Dish Networks, according to Microsoft. Accomplished within 8 weeks.

Technologies: Microsoft .NET Framework, C, C#, C++, Java (EE, ME, SE), JavaScript, JSON, HTML5, XML, Web Services, RESTful web services, SOAP web services, Message Broker, SaaS, SOA Bus, BEA WebLogic and Oracle Fusion middleware, Microsoft Azure, Amazon Web Services AWS, EC2, Salesforce.com, Team Foundation Server TFS, Motocol mobile development platform @rchetype, Oracle 11g, Linux, Agile/Scrum methodology, Sitecore, Oracle E Business Suites 11.5.10/R12, Oracle Agile PLM 9.2.2.2, SAP R/3 6.0, PL/SQL, PVCS, PHP, Oracle BPEL, Informatica 9.0.1 and Cloud based, Netezza, Oracle Exadata, KickFire, Oracle OBIEE 11g, OBI Apps 7.9.6, ODI 10.1.3.6.9 , SAP OBI Version: 7.9.7.2, Hyperion financial suite (HP, HFM, DRM, FDM, HFS, EPM), Essbase, WorkDay HR, Taleo, DevOps, Move Networks, DRM Widevine, encryption/decryption platform Nagravision/NargraStar, and MP4 Codex, Citrix Application/Desktop solutions, Convergys Infinys Series 4/ICOMS 8.2, SharePoint 2010/2013.

Confidential, Greenwood Village, Colorado

Sr. Director of IT, Operations

Responsibilities:

• Responsible for strategic direction, project/program management, software development, client relations, IT systems, business operations, company organization and strategy, contract and sales negotiations, business development, and financials. Development teams were both domestic and off-shore. Managed 6 simultaneous projects with value in excess of $11 million annually.
• Managed development teams for API integrations to multiple Cable/Satellite Billing systems BSS/OSS -CSG APC, Convergys ICOMS, and AMDOCS.
• Managed the integration efforts at all 40 divisions of Time Warner Cable and Bright House Networks Go2Broadband and multiple ISP initiative for high speed data sales and all their retail partners, including Best Buy, Circuit City, and Ultimate Electronics, and associated ISPs. Implemented Web ordering point-of-sale system.
• Managed client implementations, directed software development efforts, built custom API/EAI systems that provided a ubiquitous and normalized access to legacy billing systems, CSG APC, Convergys ICOMS, and AMDOCS. Deployed Return Merchandise Authorization, on line order entry and closed truck roll for WildBlue Communications (ViaSat) a satellite internet service provider.
• Managed software development of an IPTV middleware inclusive of VOD and frontend for Nokia Siemens Networks and Qwest.
• Developed E-commerce online transaction based Web interfaces for Time Warner Cable, Bright House Networks, AT&T/TCI, Charter Communications, Wide Open West WOW, and Bend Broadband Web ordering application for “Triple Play” products and services, as well as multiple ISP service offerings.
• Practiced an Agile (Scrum, Extreme Programming) development methodology.

Technologies: Microsoft .NET Framework, Java (EE, ME, SE), TFS, SQL Server, Oracle, Postgres, Sybase, Linux, Eclipse, Ant, ASP, C, C#, C++, XML, Visual Basic, Microsoft Dynamics AX, CRM, BEA Web Logic.

Confidential, Highlands Ranch, Colorado

Director of Information Technology

Responsibilities:

• Managed software development team, data center operations, TQA/testing, change management organization, disaster recovery, DBA staff, and desk top support/telephony. Responsible for Global operations and maintenance of the JD Edwards Xe ERP system for 5 regional offices, HQ, and United Kingdom.
• I was instrumental in a turn-around situation for a United Kingdom cable construction business that we purchased. I commuted to London and was able to convert a $1 million per month loss to breakeven in three months and back to profitability in just two more months.
• Converted the London office over to JD Edwards Xe ERP financials within 10 weeks and on budget.
• Implemented workforce mgmt. system (Web based, GIS routing) to a fleet of 360 installers within 3 months.
• Completely rebuilt the European network infrastructure, critical software applications, and IT support staff within 5 months and $500k under budget.

Confidential, Boulder, Colorado

Senior Consultant & Partner, Information Technology/Systems

Responsibilities:

• Responsible for IT strategy, product/process recommendations, project implementations and project management.
• Worked in Amsterdam and developed a billing strategy for United Pan Communications (UPC).
• In Lichtenstein set up the first licensed Mobile phone operator. Developed an E-commerce strategy that created the first multi-national non-roaming cell phone product.
• Selected and implemented billing systems, customer care, E-commerce, OSS, SMS, and call center architecture for mobile phone operator in Liechtenstein, a subsidiary of VIAG (E.ON). Managed $5 million budget.
• Developed and created business plans, operational efficiency, technology architecture, staffing profiles, and supported progressive rounds of financing through initial public offering (IPO) for two start-up Internet businesses.

Confidential, Englewood, Colorado

Director of Information Systems

Responsibilities:

• Directed software development, project management, operations, TQA/testing, data center systems, database administration, data warehouse, network, PC desktops and business analysis teams.
• CSG Billing system - Created an Internet-based operational support system via a real-time link into legacy billing and customer care environment, CSG APC, for consumer service functions and Point of Sale capabilities, resulting in field support for 2000 dealer locations nationwide. Netted $4 million in annual savings and increased customer response time by 200%.
• Responsible for support and operations of the CSG APC BSS/OSS environments.
• Developed an internet Sales Force Automation system that increased sales closings from 2 to 20%.
• Built Enterprise Data Warehouse which supported Marketing, Sales, Finance, Accounting, Dealer Commissioning, and Executive Dashboards.
• Negotiated enterprise IS/IT products and large service agreements resulting in annual savings of $2.5 million.
• Responsible for budgeting, planning, IT architecture, change management, disaster recovery, operational support systems, Web hosting and the preparation for the year 2000 cutover.
• SAP 3/R - Selection and Implementation of SAP ERP system and Scopus/Siebel CRM at PrimeStar/DirecTV.
• Provided technical support for two 24x7 call centers, Denver and Boise, with over 1000 concurrent users.