IT Manager Resume

SUMMARY:

Manage IT infrastructure including Active Directory (AD) infrastructure, Domain Name Service (DNS), network accounts, storage management, monitor backup reports, software library and licenses, end - user training, and network maintenance
Troubleshoot network issues including TCP/IP, DHCP and DNS
In-depth knowledge of operating systems, including Windows, Linux and UNIX
Maintain hardware including client stations, servers, storage arrays, printers and scanners
Monitor daily server backups to ensure the SLA is met
In-depth knowledge of Networking including common services such as enterprise voice
Develop, monitor and manage departmental budget
Ability to learn, understand, and apply new technologies
Expert troubleshooting and problem resolution skills
Deep hands-on technical expertise in Systems, Networking, or Telephony Systems
Fast learner and good decision maker
Ability to work on multiple projects simultaneously
Working independently to meet objectives
Good facilitator between IT teams
Ability to handle multiple competing priorities in a fast-paced environment
Hard worker, responsible and reliable
Self-starter and team work supportive
IT Leadership/ Vendor management
Interpersonal communication skills and a strong commitment to customer service
Ability to travel a lot
Ability to work in a flexible, dynamic and fast-paced environment

TECHNICAL SKILLS:

Platforms: UNIX (HP - UX), Linux (Red Hat), Microsoft Windows 7, 10, 2008, 2012 server, Microsoft Office 2010/365, SQL, Oracle, Active directory, Exchange, Share Point, VMware ESXi, ITIL

Hardware and Infrastructure: Data center/NOC management (Active/Passive), Blade server, HP, EMC storages, F5 (LTM), TCP/IP, LAN, WAN, Cisco switching, Routing, VLANs, VPNs, CAT cabling and fiber cabling, PC (MAC/Windows), firewall (policies)

WORK EXPERIENCE:

IT Manager

Confidential

Responsibilities:

In charge of continuous IT Infrastructure and operations focused on daily system administration and maintenance, service requests, and incidents
In charge of IT change management based on ITIL structure
Develop, implement and maintain policies and procedures for installing, troubleshooting, repairing and maintaining telecommunications equipment.
Working with enterprise server and blade hardware; experience with HP Blade System hardware and HP ProLiant DL/BL servers
Implement and maintaining the large network infrastructure of the bank (LAN, WAN, Data center network)
Collaborate with outside IT vendors to provide solutions for retail operations (website, POS, Apps)
Develop and implement business-to-business(B2B) services with stakeholder companies
In charge 24/7/365 electronic banking services with 150 branches and more than 3,000,000 employees.
Maintain Active Directory, including security, design and compliance within business guidelines
Managing the critical infrastructure to achieve highest uptime for electronic banking services
Performance monitoring and training of IT/Help Desk team to improve the SLA versee technical and IT issues within the data center including all aspects of data center operations
Leading data center, systems administration (Windows/Linux) team, Storage Administration, and server patch management
Execute and support data backup, recovery plans and virtualization for internal systems

IT Manager

Confidential

Responsibilities:

In charge of day-to-day operations, planning, implementation and maintenance of the Information Technology infrastructure (Data center, website, servers, storages, LAN, WAN).
Communicate IT technology into business with customers
Supporting the LAN and international WAN design
Oversee provision of end-user services, including help desk and technical support services
In charge of IT business model design and budget control
Asset management of IT hardware, software and equipment
Provided fast and easy transfer and load services for the VISA cards

Data center/NOC manager

Confidential

Responsibilities:

Deliver stable and responsive application, server, data storage, and backup services and software for the various data center environments
Administration of all storage infrastructures, including fiber channel and SCSI attached storage arrays, tape backup libraries, routers and switches
Development and modification of various telecommunication systems
Head of NOC for monitoring the 24/7 services of 15 banks
Head of system (server, storage, Windows, LINUX, UNIX) administration team
Oracle administration and core banking application support

Database and network administrator

Confidential

Responsibilities:

Support data center operations such as rack/cable management, electrical and environmental monitoring
Oracle database administrator of core banking
Participates on all hardware and software evaluations and maintains vendor contracts.
System (Windows, LINUX, UNIX) and network infrastructure (LAN, WAN) administrator
Server, storage, router and switches installation and maintenance
Provide computer, printer and local network support

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