SUMMARY:

To obtain a technical position within a professional environment that enables me to maximize and advance my computer knowledge and experience.

TECHNICAL SKILLS:

Cloud Computing - AWS:

• Virtual Private Cloud
• Identity Access Management
• EC2
• Route53
• S3
• CloudWatch
• CloudFormation
• CloudFront
• Security and Management
• Architecting

• Windows 98/2000/ME/XP/NT/7/Vista/8
• Windows Server 2003/2008 R2/ SBS 2011 Standard/2012
• Linux
• iOS versions 3.1.3 - 9.2
• OS X v 10.0 Cheetah - v 10.10 Yosemite
• Android versions 2.3 - 6.0 Marshmallow

• Dell, HP, Toshiba, Sony, E. Machine
• MacBook, IPhone, IPod, ITouch
• Local and network printers
• Install, configure, and troubleshoot PC’s
• DSL modems
• Laptops
• Wireless cards
• USB adapters
• Video cards
• Sound cards
• Assemble PC’s to the component level

• Norton Anti-Virus
• Symantec Cloud
• McAfee
• Spyware
• Virus and Spam removal
• Firewalls - Cisco Meraki

• Java, PHP, VB.net
• Apache
• MySQL
• VBA
• HTML/XHTML/CSS
• WordPress
• SharePoint
• PowerShell Scripting

• Microsoft Word, Excel, PowerPoint, Access, Outlook Exchange
• Systems Applications and Products
• Windows Backup Utility
• NovaBackup
• Drivers
• Citrix XenCenter, XenDesktop, XenServer running Windows Server 2003, 2008, 2012
• VMware running Windows 7, Windows Server 2003, 2008

• Subnet Masking
• IP Addressing
• LAN/WAN Technology
• TCP/IP Protocols
• Router configuration Cisco, Belkin, Netgear, Linksys
• GUI Applications
• DHCP, DNS, Active Directory
• Terminal Servers
• Network Area Storage
• VPNs, RDP
• VNC Remote Control

PROFESSIONAL EXPERIENCE:

Confidential, Birmingham, AL

Systems Administrator

Responsibilities:

• 17 Locations supported.
• Environment - VMWare, Windows Server 2008 R2, Windows Server 2012, Windows 7, Windows 8, Windows 10
• Software - Adobe Acrobat X Pro, Greenway PrimeSuite, FaxFinder, Office 365.
• Infrastructure Hardware - Cisco Switches, Dell Servers and Storage
• End client hardware - Various Dell hardware, various printers, Cisco IP Phones
• Duties - Maintaining the network infrastructure providing patches, software installs, troubleshooting, email management, security, business continuity and disaster recovery, consulting, and training within the organization.
• Provide excellent customer service to employees as well as clients associated with the organization.

Confidential, Birmingham, AL

IT Consultant

Responsibilities:

• Alert Clarification Application
• Built in PHP, HTML, CSS, and Javascript.
• Allows the user to right click an alert in Netcool and send a request clarity.
• Parameters are sent through a GET URL
• The record is stored in a MySQL db and emails both myself and the user the request.
• Built a password protected administrative console that allows for easy updating of records once the clarity has been completed.
• The purpose of this clarity request system is for the monitoring technicians to request clearer or more precise alerts regarding information gathered from our SNMP probe. Mib/rules files can be edited to reflect the desired outcome.

Confidential

Field Technician / Desktop Support

Responsibilities:

• Maintains IT infrastructure for small to medium sized businesses. This includes routers, switches, servers, workstations, printers, APs, email, and software.
• Windows and some Linux environments. Other supported: Ubuntu OS, Apple IPhone, IPad, ITouch, and MacBook.
• Software supported includes Microsoft Office products, Adobe suites, various email clients, various backup software.
• Provides custom scripting when there isn’t a packaged solution to an issue. Scripting provided in Linux, Windows PowerShell, and batch.
• Create and present training sessions for new software or updated software.
• Familiar with HTML, CSS, JavaScript, Ruby, PHP, and Java.
• Handles imaging, refreshes, backups, and hardware repair issues.
• Cat5/6/7 cable pulls.
• Performs network analysis and consultation when onboarding client.

Confidential

Responsibilities:

• Web based tool written with HTML, CSS, and JavaScript on the front end. Logical functions were coded in PHP. The database was MySQL. The function of the program was to allow HR to generate various reports based on attorneys, clients, and product liability categories. This was done by querying the database and generating an excel file.
• Written using Microsoft Office’s built-in VBA development tools. This excel file was used to cover travel expenses. It would take mileage and apply a formula to generate the expense.
• A simple web based program written to allow the attorneys and secretaries to sign up for the Microsoft training classes given during the Microsoft Office 2013 migration. This site made it simple to see who signed up for what class and made it simple to move people around as needed. This project was coded in HTML, CSS, JavaScript, PHP, and MySQL.

Confidential, Birmingham, AL

Systems Administrator

Responsibilities:

• Environment - Citrix: XenCenter, XenDesktop, XenServer.
• Operating Systems - Windows Server 2008 R2, Windows Server 2012, and Windows 7.
• Software - Adobe Acrobat X Pro, Worldox document management software, Microsoft Office Suite 2010 and 2013, pdfdocs, and Symantec Backup Exec.
• Infrastructure Hardware - Dell PowerConnect 2 724 and 53 24 switches, HP 5900 Series switches, Juniper SSG 140 firewall, Buffalo TeraStation, HP Proliant DL380 G7 and G5 servers, HP StorageWorks P2000 and M5A260, and Tripp-Lite KMV Switch.
• End client hardware - MS Surface, Lenovo ThinkPad, laptop docking stations, various printers, Apple IPads, IPhones, and ITouch
• Cisco Meraki Firewall - Used with Symantec Endpoint Protection. Used to manage which devices were allowed on the network and bandwidth allocation. Integrated with Windows AD to apply group policy while supplying additional policies. Primary security used to handle black-listing and white-listing URLS and IP addresses.
• Duties - Maintaining the network infrastructure providing patches, software installs, troubleshooting, email management, security, business continuity and disaster recovery, consulting, and training within the organization.
• Provide excellent customer service to employees as well as clients associated with the firm.

Confidential, Alabaster, AL

Systems Administrator

Responsibilities:

• 50 users supported
• Primary job duty - Maintain the IT infrastructure ensuring C.I.A. expectations are met.
• Windows server 2003, 2008 R2, and SBS 2011 Standard environment.
• MS Exchange Server 2010.
• Responsible for data backup and recovery using Windows Backup Utility and NovaBackup software.
• Responsible for troubleshooting user-end issues in anything technology related. This includes desktops, laptops, monitors, printers, fax machines, scanners, security cameras, software, and email.
• Experience with troubleshooting various software and hardware over the phone with vendors.
• Developed the HTML and CSS for a marketing email blast. Basic tables were used while IMAP was used to set links to social networking sites.

Confidential, Birmingham, AL

IT Consultant

Responsibilities:

• During this period of contracting, I worked with many different technologies:
• Built various excel templates using formulas and vba.
• I have also worked with various scripting languages like Batch and PowerShell. Many of these custom scripts provided functions like starting backups or clearing data from directories. Most were controlled through windows task scheduler.
• I have also done various network maintenance. This includes running Ethernet, coax, and phone cables. I managed small servers, APs, routers, workstations, and printers.

Confidential, Birmingham, AL

IT Intern

Responsibilities:

• Responsible for maintaining 2000 Career Tech devices that include laptops, netbooks, desktops, Ipads, network printers, cisco switches, and servers. Maintain software licenses and handle distribution.
• Set up multiple new labs often including new printers. During this setup, we added the machines to the domain, patched the machines, and installed various software depending on the schools need.
• Developed a batch file to clean up the servers at the end of the year. The file would delete all student users in AD, and delete all associated share folders on the network share. Then it would recreate all the students in AD along with the shared folders. The batch file would then set permissions to the new network shared folders. This was done on 28 servers simply by changing the domain and referencing the correct OU group in AD.

Confidential, Birmingham, AL

Cable Technician

Responsibilities:

• Responsible for the installation and maintenance of cable services for residential and business customers.
• Install drops, phone wire, RG6, RG11, Cat5/6/7, and grounding.
• Broadband modems, routers, static and dynamic IP addresses, DNS, default gateways, and wifi configurations.
• Phone and alarm system integration.