Networking Solutions Engineer Resume Orange County, CA - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Orange County, CA

Networking Solutions Engineer

Responsibilities:

Design, deploy and troubleshoot networking solutions for enterprise customers; primarily in the healthcare field
Configure and troubleshoot Cisco Nexus technologies like ACI, VXLAN, vPC and OTV
Deploy Cisco IWAN, DMVPN, BGP, EIGRP, OSPF, Cisco ASA, CSR1000v and IPSec tunnels
Deploy and configure network management and monitoring software like LiveAction and Cisco Prime Infrastructure
Manage multiple simultaneous projects
Collaborate with sales and pre-sales teams on high-level architecture and project scope

Confidential, San Jose, CA

Team Lead Customer Support Engineer

Responsibilities:

Managed day to day operations of the team, and act as backup for team manager
Collaborated extensively with enterprise customers, partners, account teams and other engineers to solve network problems
Provided backbone level support for Cisco Nexus 9000, 7000, 6000, 5000, 40 00 and 30 00 data center switching platforms as
well as Nexus 2000 series Fabric Extenders
Applied analytical skills to define, narrow down, troubleshoot and solve complex network and switching platform problems
Provided trainings and boot camps for junior engineers and engineers from other technology groups
Solved complex issues involving new technologies like VXLAN Fabricpath, OTV and vPC
Troubleshot platform specific issues including hardware forwarding and packet drops
Documented detailed troubleshooting steps with specific problem descriptions and action plans
Published training documents for new engineers and for customers to ease deployment
Acted as technical lead and escalation point for junior and tier 1 engineers
Engaged development to define, reproduce and resolve new software defects

Confidential, San Jose, CA

Customer Support Engineer

Responsibilities:

Extensively communicated with a wide variety of people, including developers, customers, account teams and other engineers
Collaborated closely with engineers in other technologies to solve customer network problems
Provided highest level of support for Cisco Catalyst and Nexus datacenter switches, as well as all switching technologies for
large institutions and enterprises
Defined, troubleshot and solved Layer 2 network problems involving spanning tree, QoS and multicast
Provided platform specific support to customers with Cisco Catalyst and Nexus Datacenter switches, including
troubleshooting of high CPU utilization, packet drops, VSS, vPC and OTV
Managed multiple support cases daily, while maintaining high support quality
Built lab setups to recreate, narrow down and solve problems
Acted as mentor and train new hires: 2 engineers

Confidential, Durham, NC

Responsibilities:

Collaborated in interdisciplinary teams of physicists, chemists and engineers
Worked independently and within small groups
Identified and solved various experimental and instrumentation related problems
Designed with SolidWorks stable, low noise, economical atomic force microscope based force spectrometer
Machined and built prototype force spectrometer
Optimized design for new Atomic Force Microscope to ease usability and increase force resolution
Developed software to automatically fit polymer elasticity models onto DNA and protein force spectra
Simulated molecular dynamics of DNA under mechanical loading on the order of nanonewtons
Presented research at national meetings of Biophysical Society and American Chemical Society
Wrote and edited grant proposals and manuscripts: 2 grant proposals, 8 manuscripts
Mentored graduate and undergraduate researchers: 1 undergraduate and 2 graduate researchers