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Senior Service Engineer Resume

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Midvale, UT

SUMMARY:

  • Practical Confidential architect, technology strategist and business professional with a proven record of producing industry - leading, innovative, yet cost-effective enterprise solutions. Demonstrated ability to engage in C-level business conversations as well as deeply technical engineering and architecture discussions. Extensive business and technology background coupled with broad multi-vendor international project experience provide a mature perspective on strategic technology and architecturally sound global enterprise solutions. An entrepreneur with 20 years of experience as a business owner or principal including an Inc. 500 success story. A multi-disciplinary leader and team builder with experience in the following areas:

PROFESSIONAL EXPERIENCE:

Confidential

Senior Service Engineer

Responsibilities:
  • Implemented Confidential ’s internal Secure Admin Service (SAS) and Secure Admin Workstation (SAW) solutions to protect critical assets and isolate administrative credentials and access capabilities.
  • Designed and Implemented first production Host Guardian Service (HGS) to protect Confidential ’s most critical systems. Utilized Secure Boot and User Mode Code Integrity (UMCI) to deploy TPM-trusted attestation of Shielded Virtual Machines.
  • Managed and optimized core infrastructure elements of multiple High-Risk Environment (HRE) deployments.

Confidential

Consultant

Responsibilities:
  • Co-developer of MARS v2 (Managed Access Request System), a dynamic privileged identity management solution based on FIM 2010 R2. MARS v2 is one of four solution offerings in the Confidential Confidential Credential Theft Mitigation (CTM) Suite. Responsible for building development team, requirements definition, solution design, proof-of-concept development, internal solution presentations and training, and first customer deployment.
  • Executed tactical and strategic recoveries for multiple confidential Confidential Confidential customers. Recovery strategies involved the entire range of Confidential Confidential Security technologies including Active Confidential, FIM, PKI and Certificate Services, Smartcards, BitLocker and Confidential BitLocker Administration and Monitoring (MBAM), secure image deployment using Confidential Deployment Toolkit (MDT), Lateral Traversal Mitigation (LTM) and desktop lockdown leveraging Group Policies and Advanced Group Policy Management (AGPM).

Confidential

Architect

Responsibilities:
  • Designed Authentication and Authorization (AuthN and AuthZ) strategy for the 800,000 user iNavy SharePoint portal. Designed and implemented multi-sourced synchronized Active Confidential with automated rules-based provisioning using FIM 2010 R2. Currently in production with over 100,000 managed users and starting a multi-year migration to full production scale.
  • Designed and deployed FIM 2010 identity provisioning system for a DoD entity with annual user turnover more than 20%, Replaced legacy management scripts with automated data-driven account management process. Migrated and consolidated disparate eDirectory and Active Confidential structures into an efficient, up-to-date Active Confidential environment. Normalized schema conflicts, resolved Confidential application dependencies, and strengthened overall system governance processes.
  • Lead Project Architect with overall responsibility for 400 site worldwide design and deployment of Active Confidential, Exchange, Systems Center Configuration Manager (SCCM), Systems Center Operations Manager (SCOM), Lync, PKI, Radius, OCSP, Hyper-V, and Systems Center Virtual Machine Manager (SCVMM). The project included coordinated migration from eDirectory, Notes, and ZENworks with a workstation upgrade from Windows XP to Windows 7.
  • Deployed UAG DirectAccess for an international DoD community.
  • Migrated Confidential ILM identity system to Confidential FIM 2010 in a secure DoD workspace following STIG guidelines.
  • Lead Subject Matter Expert for Confidential, Identity Management, PKI, and Windows technologies for numerous successful competitive account capture teams. Developed technical proposals to meet customer requirements supporting worldwide DoD engagements.
  • Received Confidential Enterprise Services FY11Q4 Great People Great Performance (GPGP) Award for Execution Excellence. Recognized for outstanding pre-sales technical support resulting in over $1.2M in additional services engagements while consistently receiving Top Box survey results on all delivery engagements.

Senior Product Manager

Confidential

Responsibilities:
  • Responsible for Product Management of the world’s most popular technical certification program with over 2 million certified professionals.
  • Led Cross-group team to develop CertV3 - a full redesign of all mainstream Confidential Certifications.
  • Core VTeam member on Howler virtualization testing initiative requiring certification candidates to perform validated certification objectives in a live virtualized environment. The pilot and initial rollout results confirm a significant improvement in testing validity and credibility.
  • Maintained dual roles of Senior Product Manager and Senior Program Manager within Confidential Learning.

Senior Program Manager

Confidential

Responsibilities:
  • Created and developed Confidential Certified Master - Confidential and Confidential Certified Architect - Confidential, Confidential ’s highest levels of advanced training and certification program for Windows Server 2008 Confidential Technologies focusing exclusively on highly experienced IT Professionals.
  • Master-level (400+) intensive training included AD Replication, DNS, FRS, DFSR, DFSN, Site & Services, Group Policy, Backup/Disaster Recovery (DR), Trusts, RODC, PKI, Kerberos Authentication, AD FS, ADAM/AD LDS, Server Core, AD RMS, ESE Database Internals, and AD Futures.
  • Led development of the innovative 8-hour Master lab exams requiring successful candidates to demonstrate advanced technical knowledge, Confidential design, and troubleshooting skills in a high-stakes, time-constrained environment. Established a highly credible and repeatable testing process that accelerated market acceptance of the Confidential Certified Master credential.
  • Organized and managed a multi-cultural worldwide team of internal and external experts to determine program content. Managed the development of the content using a worldwide virtual team.
  • Performed comprehensive competitive market analysis for advanced training and certification. Developed multi-year marketing and operational plans to establish a premium Confidential certification in new and existing market segments.
  • Developed and led Confidential Ranger Community to promote ongoing collaboration and communication between certified field Confidential practitioners and the Active Confidential product groups.
  • Developed additional instructor community to enable large-scale delivery of the Confidential Certified Master program. Created instructor development process and established new instructor qualification standards.

Confidential, Midvale, UT

Chief Technical Officer

Responsibilities:
  • Co-founder and principal owner. Responsible for all technical, personnel, and financial aspect of the business.
  • Developed and delivered a high-intensity training program targeted at very experienced systems administrators. Topics included all requirements for Windows 2000 MCSE with special emphasis on security, Confidential service design, and best practices.
  • Designed and piloted LDAP-based security portal using Netegrity SiteMinder for HR self-service web applications for a major US retailer. The initial pilot application involved 40,000 employees. Architecture designed to support 200,000 employees.
  • Confidential Architect for flagship Novell Consulting US Government Agency DirXML Identity Management implementation providing Confidential synchronization capability and authentication between production Novell eDirectory, Confidential Active Confidential and NT domain, Lotus Notes, Oracle and PeopleSoft
  • Managed numerous consulting projects including talent acquisition, requirements definition, consultant scheduling, long-term project management, reporting, delivery, and billing through successful client acceptance. Clients included Boeing, Boise Cascade, Anderson Consulting, Greenbacks All-A-Dollar, KPMG, and Marriott.
  • Provided Active Confidential design consulting and training for two major US military foreign bases.

Confidential, Houston, TX 

Security Product Marketing Manager/Senior Security Consultant

Responsibilities:
  • Prepared and delivered numerous national and international presentations for audiences up to 300.
  • Supported international partners and representatives as the senior corporate security practitioner.
  • Trained internal Systems Engineers in Active Confidential principles and best practices.
  • Evaluated potential business acquisitions for technical capability.
  • An original member of the BindView RAZOR Security Vulnerability Research team.

Confidential, Salt Lake City, UT

Senior Consultant

Responsibilities:
  • Developed NDS design for a major international chemical company spanning 5 continents and 17,000 users.
  • Created NDS design for 100+ branch regional bank. Trained entire Confidential service support staff. Provided long-term support for multiple version upgrades.
  • Leading instructor for Novell and Confidential Confidential service courses.
  • Subject Matter Expert for several Novell courses including Service and Support, NDS Design and NetWare/NT Integration.
  • Delivered custom IT Auditor training courses for ISACA and Anderson Consulting in the US and Europe.

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