SUMMARY:

• Multifaceted IT professional with a proven track record, and excellent communication and analytical skills. With the ability to work both independently or as part of a large team.
• Proficiency in all area of Information Technology including: Microsoft Operating Systems, Windows Server 2003/2008/2012, Microsoft Office Products, FTP, IIS, DNS, DFS, Active Directory, Exchange 2010/2013, SQL Server 2008, .NET Framework, HP & Dell infrastructures, servers, VMware ESXi, VSphere, VCOP’s, VRanger, Cisco Iron Port Email security, EdgeCast CDN, HMA VPN, PCI.
• Extensive experience with Network Management tools including: Hewlett Packard (HP) SiteScope, HP BAC/Software as a service SaaS, SolarWinds suite including NPM, IPAM, NTA, F5 load balancers, Cisco Network Analysis Module, EdgeCast CDN, Websense - URL Content Management, Evault Enterprise Backup, DYN Managed DNS, Pingdom - URL Uptime and Performance Monitoring, Cisco Iron Port Email security, Cisco Call Manager, Gomez synthetic monitoring.

PROFESSIONAL EXPERIENCE:

NOC /Systems Administrator

Confidential, Plantation, FL

Responsibilities:

• Performed multiple functions as both a NOC Team Leader as well as the standard functions of a System Administrator.
• Provided support for full-scale infrastructure comprising of more than 300+ production and developmental servers including 250+ virtual servers:
• Server Operating Systems supported: Windows 2012, 2008 R2, 2003. All running E-Commerce web applications, Microsoft SQL and various other applications.
• Maintained and monitored performance, tasks and events, as well as resource allocation for 250+ virtual machines running on 22 VMware ESXi 5.5 host servers.
• Maintained Big-IP (F5) to manage virtual servers, pools and nodes as well as SSL offloading
• Maintained domain and SSL management of 2000+ domains.
• Maintained daily corporate backup and restoration services for mission critical applications using EVault Enterprise Level Solution as well as Dell vRanger 5.5 for virtual environment.
• Supported and maintained 100+ end users on a Windows Active Directory infrastructure.
• Assisted with MS Exchange 2010/2013 Administration including user mailbox management.
• Performed Microsoft vulnerability patch management.
• Provided Incident management, SLA and KPI metrics and reports to the various business units.
• Central point of communication for scheduled implementations and unscheduled outages along with coordinating partner maintenance, impact and RFO (Reason for Outage)
• Developed Enterprise level Incident Management Database to communicate and track daily infrastructure tasks/projects as well as outages and maintenance windows.

Network Operation Center Team Lead

Confidential, Fort Lauderdale, FL

Responsibilities:

• 1st level support which entailed maintaining availability, performance monitoring and technical escalation along with final problem resolution.
• Overseeing infrastructure which includes but not limited to circuits, network infrastructure, websites and various applications.
• Application dashboards enterprise reporting to management.
• Incident management, SLA and KPI metrics and reports to the various business units.
• Communication and technical coordination and escalation between management and technical personnel.
• Maintenance and documentation of the IT Operations Standard operation procedure manual, which followed ITIL standards.
• Lead all efforts in Disaster Recovery & Business Continuity plan.
• Monitored and managed various applications for Voice over IP, which included domestic and off-shore call centers.
• Consulted with affiliates to insure infrastructure availability, performance, confidentiality, and accurate revenue tracking and accurate analytics.
• Lead effort for 2009 & 2010 capital and operational budgets for Network Operation Center.
• Participated in backup and restoration activities with application development production code promotions.
• Project Manager for Saveology PCI Compliance. Achieved Level 1 Service Provider compliancy.

Audit Services Coordinator/.Net Developer

Confidential, Boca Raton, FL

Responsibilities:

• Developed proprietary application solutions using Microsoft Visual Studio 2005 and .NET Framework to automate a host services utilized by staff members on a daily basis.
• Designed Windows-based VB.NET applications linked to company-wide SQL Server databases.
• Designed proprietary helpdesk application used to track and log technical support tickets for online contract management software.
• Responsible for compiling quarterly audits for industry leading Confidential Organizations using a proprietary auditing engine based in SQL Server.
• Responsible for tracking, troubleshooting and escalating all issues relating to quarterly audit to management.
• Provided all technical support for proprietary online contact management application. Support included documentation, troubleshooting and problem resolution.

Technical Support Supervisor

Confidential, Fort Lauderdale, FL

Responsibilities:

• Ensuring team members provided customers with a timely and accurately handing of phone inquires.
• Documentation and decimation of support engineer’s attendance, productivity, call handle time and quality marks to upper management.
• Directly handling customer service escalations through calls, correspondence and faxes to ensure final problem resolution.
• Monitoring call queues using CentreVU Supervisor software to ensure the highest levels of staff productivity.
• Responsible for weekly technical training sessions to improve staff member’s abilities.
• Provided 2nd level support for Microsoft Operating Systems including Windows 95, 98, ME, 2000, XP and proprietary Compaq applications.