Network Specialist Resume

SUMMARY:

Highly motivated IT professional with 8+ years of help desk experience and several recognized industry certifications.
Proven ability to consistently provide high level customer service and support in fast - paced environments.
Always willing and eager to learn new technical skills and concepts in effort to expand my technical knowledge.
Reliable, versatile team player with strong sense of ownership and accountability for any project I am associated with.

TECHNICAL SKILLS:

Windows Operating System( XP, 7, 8,10)
Desktops/Laptops ( Dell, HP, Lenovo)
Mobile Devices (Apple, Blackberry, Android, etc.)
MS Office Suite 2003,2007,2010,2013 (Word, Excel, Power Point, Outlook, etc.)
Network TCP\IP, Wi-Fi, Cisco VPN
Virus/Malware Remediation
WYSE Thin clients
Active Directory (create/modify/remove accounts, password resets, group membership )
Remedy, Footprints, Service-Now Ticketing systems
Peripherals (HP/Ricoh/Zebra printers, scanners, Xerox copy/fax machines

PROFESSIONAL EXPERIENCE:

Network Specialist

Confidential

Responsibilities:

IT Helpdesk Specialist

Confidential

Responsibilities:

Provide tier 2/3 support to executive staff and 1,800 international employees
Active Directory/ Exchange Server administration and support
Microsoft Windows Server 2003 / 2008 R2 administration.
Perform diagnostics and troubleshooting of a wide range of system, peripheral and network issues. Document help desk tickets/resolutions using and Remedy/ ITIL Service-Now ticketing systems. H
Microsoft Direct Access Corporate connectivity configuration and support

Help Desk Analyst

Confidential

Responsibilities:

Provide tier 2 technical support for medical staff and over 2,000 users at busy metropolitan hospital campus and 15+ satellite offices.
Smart Device configuration/support (Blackberry, iPhone/iPad and Android devices.)
OS support (Win XP/7/8) application support (MS Office 2003,2007,2010, Citrix, VPN, Symantec Endpoint Encryption, etc.)
Asset Management and WDS/MDT/ Ghost imaging/deployment of desktops & laptops
Works closely with, and assists server team with MS Exchange, Active Directory domain administration. User account creation, password resets.

Desktop Support

Confidential

Responsibilities:

Provided tier I technical support to a group of 200 users in a fast paced data center.
Performed software and hardware installs, PC maintenance including Virus/malware remediation and upgrades
Asset management, procurement, and deployment of desktops, laptops, printers, software, mobile devices etc.
Basic Network troubleshooting - TCP/IP, DHCP, Cisco VPN, Wi-Fi, hub/router/switch configuration
Troubleshooting /installation of Desktops/Laptop workstations WYSE thin clients, and a wide range of peripherals, such as printers, faxes, hand /desktop scanners and other devices.

Account Manager

Confidential

Responsibilities:

Managed more than 300 successful direct marketing campaigns for seven nationally recognized retailer accounts. Primary point of contact and central command for all departments (Upper Management, Analytics, Programming, Logistics, and Mail plant) participating in campaign from conception to final delivery.
150% increase in volume and revenue of largest account while under my supervision.
Lead processing for several proposal teams that secured roughly $100K in new and additional existing client business. Proposals bested several leading industry vendors in competition for these accounts.
Responsible to developing strategy for deployment of several major software and updates to 200 users at data center location.
Authored revision of documentation required to track billing of completed marketing campaigns. The improvements directly resulted in measurable efficiency increases in revenue reporting.