PROFESSIONAL EXPERIENCE:

Confidential

Citrix Engineer

Responsibilities:

• Designs, configures, implemenst, integrates, and supports Citrix Xendesktop 7.6, PVS 7.6, Xenapp 7.6, Xenmobile, and Citrix Netscaler 11 MDX and SDX.
• Systematically and promptly analyzes escalated (from Operations) GO/Citrix issues and resolve, document and follow up on resolutions.
• Resolves outages and roadblocks to include root cause analysis to determine cause(s) and map out long term solutions.

Confidential

Citrix Engineer

Responsibilities:

• Designed, configure, implemented, integrated, and supported Citrix Xendesktop 7.6/7.8, PVS 7.8, Xenapp 7.6/7.8, Xenmobile, Sharefile, and Citrix Netscaler 11.
• Created Citrix product roadmap and strategy.
• Full ownership of the architecture and implementation of Windows 2008 and 2012, Citrix XenApp and NetScalers.
• Served as expert in VMWare vSphere, Citrix XenApp, Citrix XenDesktop, Citrix XenMobile, and Windows Operating Systems.
• Coordinated with other Networking and IT teams on enterprise projects such as software development and systems integration both on premises and cloud based
• Provided Tier 3 on call support for these platforms with other team members

Confidential

Citrix Engineer

Responsibilities:

• Designed, configured, implemented, integrated, and supported Citrix Xendesktop 7.5 and Citrix Netscaler 10.5 in AWS Cloud.
• Created Windows and Citrix product roadmap and strategy. Worked on turn key projects, this role encompasses full ownership of the architecture and implementation of Windows 2008 and 2012, Citrix XenApp and NetScalers.

Confidential

Cyber Defense Infrastructure Engineer

Responsibilities:

• Supported the CNDSP Security Operations Center through application of sound security architecture and engineering principles for the development, direction, and implementation of enterprise network cyber defense capabilities to prevent sophisticated cyber threats and vulnerabilities, or detect when prevention fails using the following tools: Splunk, Juniper firewalls, Arcsight, HBSS, Websense, Snort, and Palo Alto firewalls.

Confidential

Engineer

Responsibilities:

• Manage and support the FBI infrastructure enterprise management tool suite including HP BTO suite for multiple IT environments with different classification levels
• Configure, monitor and troubleshoot the EMS tools infrastructure including: applications, operating systems, supporting Active Directory and DNS infrastructure, and reporting mechanisms
• Maintain an accurate topology, inventory, and configuration repository of the managed devices on FBI’s network Resolve production issues related to critical enterprise applications such as RSA - ACE, Cisco Secure ACS, CiscoWorks, NetQoS, and HP BTO Suite Administer and manage the RSA and Cisco ACS servers
• Work to analyze research and provide problem resolution while interfacing with user, vendor and necessary escalation parties, based on problem diagnosis Monitor and report on status, availability, and capacity in order to enable more rapid diagnosis of potential problem sources Ensures the capability of EMS Tools is available to all operational support groups Help improve the availability of the network infrastructure Enhances EMS tools performance and event data to maximize EMS systems efficiency.
• Configure EMS tools to meet analyst correlation requirements as well as performing event quality maintenance tasks. Apply vendor patches and new designs to keep products up-to-date. Maintaining up to date documentation of designs and configuration Monitor and maintain all aspects of system, network, application, and security health throughout the FBI enterprise

Confidential

Cyber Defense Infrastructure Engineer

Responsibilities:

• Supported the CNDSP Security Operations Center through application of sound security architecture and engineering principles for the development, direction, and implementation of enterprise network cyber defense capabilities to prevent sophisticated cyber threats and vulnerabilities, or detect when prevention fails using the following tools: Juniper firewalls, Arcsight, HBSS, Websense,Fidelis, Niksun, Snort, FireEye, and Palo Alto firewalls.
• Responsible for supporting the VMWare (ThinApp) / Citrix (XenDesktop) environments virtual desktop infrastructure.
• Manages the daily operational support and maintenance of the VDI environment reporting to the Site Manager.
• Supports and understand products and technologies in the VMWare/Citrix product suite.
• Deploys, configures, and manages Wyse thin clients for use in connecting to virtual desktop infrastructure.
• Works with user applications including Office and browser-based applications.
• Administers databases (backup, restore, security, replication) with SQL Server.
• Supports operational CITRIX Presentation Server, XenDesktop, Citrix Provisioning Server, Netscaler, License Server, and VMWare Farms.
• Performs daily system monitoring, verifying the integrity and availability of all hardware, vDisks, server resources, systems and key processes.
• Administers Appsense to produce optimal end user virtual desktop experience.
• Responds to trouble tickets pertaining to VDI and Application Presentation Incidents.
• Manages a CITRIX OU and User Object management.
• Functions as third-tier support for CITRIX infrastructure, with escalation to vendor for software issue resolution.
• Performs systems analysis and tuning to insure optimal CITRIX infrastructure response for multi-user environment to include periodic performance tuning to support capacity planning.
• Manages a monthly release cycle for vDisk upgrades.
• Implements and manages a release cycle for virtual desktop upgrades.
• Follows customer's change control guidelines; submit weekly activity reports, creating update/upgrade and systems documentation.
• Manages CITRIX Servers patching cycle.
• Provides on-call technical support as required.
• Works as part of a larger system administration team, providing support outside of the virtual desktop environment when needed by the team.

Confidential

Systems Engineer

Responsibilities:

• Administer CentOS Linux CRL repository servers in the DMZ for the Federal Public Key Infrastructure using the command line.
• Administer CentOS Linux master directories that publish to repositories in the DMZ
• Use Putty on a Windows workstation to obtain command line access to CentOS Linux servers via secure shell (SSH)
• Conduct QA of cross-certificates before they are sent to the partnering entities
• Manage certificate chaining using Isode LDAP directory tool
• Administers a CentOS Linux Google Mail Relay server VM on a VMWare ESXi server
• Administers a Symantec Endpoint Management Virtual Machine on a VMWare ESXi server
• Apply Symantec Endpoint Manager to Microsoft Server 2003 and 2008 R2 VM and server clients
• Obtain audit logs and generate LogRhythm reports for weekly audit
• Responsible for system outages and provides on-call support on a monthly rotation
• Manage PACs badge reader system for server and admin rooms access at data center.
• Utilize Nagios to manage and verify server connections, send outage alerts, and generate reports for server outage times.
• Monitor system capacity on Linux and Windows servers and create disk space by moving compressing and moving large log files to avoid system performance issues.
• Troubleshoot Microsoft Windows services and restart them, when necessary.
• Apply Change Requests (CRs) to Windows, Linux, Cisco ASA Firewalls, and F5 Big IP Load Balancers.
• Review CRs and approve or deny at CCB meetings.

Confidential

Network Engineer

Responsibilities:

• Creation and support of point-to-point IPSec VPN tunnels in coordination with clients at remote sites to include smartphones and tablets
• Experience with Cisco ASA Firewall administration and Router ACL's
• Design and Develop Secure Sockets Layer or IPSec based Virtual Private Networks (IPSec/SSLVPN) & highly granular Authentication, Authorization & Auditing (AAA) functionality.
• Design and implement Microsoft, Citrix and VMware solutions, with focus on Virtualization using VMware ESX, VMware vSphere and Citrix products (XenApp, XenDesktop, XenServer, Access Gateway, etc.) in medium to large companies in Maryland, Virginia and Washington DC.
• Projects included: Install and Configure VMware ESX 3.x and vSphere servers, Build and deploy Citrix Virtual Machines on VMware ESX/vSphere and Citrix XenServer, migrate farms from Citrix Citrix XenApp 6.0 to 6.5.
• Architect, install and configure Citrix Provisioning server solutions, Setup Citrix CAG for iPad, iPhone and other mobile devices.
• Install, setup and support of Windows servers, Active Directory, Microsoft Exchange and SQL Server servers.
• Build Citrix XenDesktop 5 PoC.
• Installation, configuration, and Administration of Nagios for IT Infrastructure monitoring.
• Updating Nagios configuration files based on requirement from Ops team
• Developing and rolling out new Nagios checks based on feedback
• Building servers for hosting Nagios servers/clients

Confidential

Tech Support / Service Desk

Responsibilities:

• Customer support for a military theater data store, a proprietary program for NIPR and SIPR (TMDS, and JMeWS).
• Administrative account processing, as well as provide tech support for issues within TMDS-JMeWS. RSA SecurID administration and configuration of keys.
• Assisted in tech support for server operations, and local desktop support.
• Managed frequent desktop updates and patching through Shavlik and Retina. Kept images for multiple desktop and laptop models up to date per regulations.

Confidential

Network Engineer

Responsibilities:

• As the Network Engineer for Confidential I ensured overall the local and global network and VoIP integrity to include purchasing, configuring, and maintaining all network hardware from firewalls to end user drops.
• As the engineer I work with and am knowledgeable with ASA 5505, 5510, 5520 firewalls, ASDM, Juniper SG140 firewall, Sonic firewall, Cisco 3825 voice routers, MPLS Cisco 4503, 4948, 3560, 2900 series switches, Windows 2003 server, Windows 2008 server, Exchange Server 2003, Exchange Server 2007, Site to Site VPN, Blackberry, What’s Up Gold, Microsoft SCCM, Barracuda Load Balancers, Appriver, Call Manager, and Unity.
• The company VoIP engineer who works with Cisco Unified Communications Manager, local and remote unity voice gateways, and Cisco 7941 series phones.
• Leads the company trade shows planning configuration, and installation. On the server side I work with a team to migrate Exchange 2003 to Exchange 2007, build windows and Linux, to include Fedora and Ubuntu, production servers. Designed and implemented the company datacenter.
• Worked in the Amazon cloud for creative storage and production solutions.

Confidential

Duty Manager/Network Engineer

Responsibilities:

• As a Network Engineer I monitored the DHS and Confidential enterprises to include: protection with McAfee IPS and Email Gateway, prepared state of the network documents for Confidential, administered the network, troubleshot network failures, reviewed and edited network outage reports, directed IT entities to respond promptly to outages, ensured IT groups completed troubleshooting and repaired in a timely matter, and lead a team of engineers ensuring network integrity.

Confidential , Fort Lee, VA

Team Lead, Systems Analyst

Responsibilities:

• As the Team Lead and Systems Analyst, supporting the Directorate of Information Management on Fort Lee, my duties include, but are not limited the Directorate of Information Management on Fort Lee. Account administration to include unlocking client accounts, establishing user/group permissions, issue passwords, resetting and changing passwords, and analyzing establishing required accesses to Server locations.
• Teach NT and security classes to Fort Lee users. Install, support, troubleshoot, and repair Microsoft office products, Windows NT, Windows 2000, and Windows XP, Office 2000 and Office XP to include Outlook Exchange client. Machine imaging utilizing Altiris Clone software. Network connectivity support in conjunction with DOIM regulations to include security patches. Client site visits for Support. Remote client assistance using Remote access software.
• Technical support for the Command Staff at the Confidential Fort Lee, VA. Remote client assistance using Remote access software. Laptop support, include Software application loads, Laptop hardware support. PDA/ Blackberry support for traveling Senior Officers.
• File server, print server, and shared resource support (external drives, local\remote printers, etc.) setup, support and maintenance. VSAT administration. Video Conferencing administration.