We provide IT Staff Augmentation Services!

It Engineer (service Delivery) Resume

3.00/5 (Submit Your Rating)

Pearl River, NY

Hire Now

SUMMARY:

  • Motivated information and business technology professional.
  • Utilize best practices and technology capabilities across business units, with a passion for innovation and diverse skills.
  • Manage day to day requests/incidents, support applications/hardware, and websites.
  • Cross - functional collaboration with business partners, vendors, and colleagues.
  • Skills include technical support, systems administration, and computer training.
  • Strengths include adaptable, analytical, and self motivated.

TECHNICAL SKILLS:

Operating Systems: Windows (10, 8, 7, Vista, XP, 2003, 2000, 98, NT), Novell, RedHat Linux

Software/Utilities: Access, Adminstudio, Adobe, Allway Sync, Citrix, Diskeeper, Documentum(GDMS/EDMS), EWorkbook,FreezerPro, Ghost, Good Sync, Graphpad Prism, HCS Studio 2.0, HP OpenView, IncuCyte, Log Me In, Mcafee, MS Office, MS Project, Nero, Norton, OneNote, OpenLab, Outlook, Partition Magic, PC Anywhere, Reflections, RightFax, Roxio, Service Center, SharePoint, UltraIso, Visio, Visual Basic, VMware, VNC, Web Builder

Hardware: Desktops/Servers, laptops, scanners, printers, Cellomics, Opera, Incucyte, Miseq, Zeiss, Olympus/Nikon Microscopes

PROFESSIONAL EXPERIENCE:

Confidential,Pearl River, NY

IT Engineer (Service Delivery)

Responsibilities:

  • Achieved white glove technical support to colleagues in response to tickets, service requests, and ad hoc requests to resolve hardware or software issues effectively. Installed and configured hardware, operating systems, and software to maintain compliance.
  • Supported multiple applications, websites, and lab systems (Cellomics, Columbus, OpenLab, Opera, Volocity, Miseq, ORU Websites, and FreezerPro) for Oncology/Vaccines departments, ensuring a stable computing environment.
  • Acts as a team leader in the absence of lead by providing direction and ensuring client support is delivered effectively.
  • Identified improvements and provided technical recommendations thru engagements with the infrastructure team.
  • Researched, tested, and implemented new technologies and applications to ensure high level of excellence for support.
  • Successfully trained colleagues in application to promote consistency of scientific experiment creations. Lead support for EWorkbook application for 285 colleagues.
  • Increased network speed for Oncology building to 1Gigabit, increasing productivity by 35%.
  • Piloted and deployed new operating systems (Windows 7/8) and new hardware to enhance performance.
  • Maintained two department websites and forms using WebBuilder/SharePoint for better client profile maintenance.
  • Developed custom actions or command files for various client projects for greater efficiency and productivity.
  • Served as a subject matter expert for Windows operating systems to assist colleagues with upgrades.
  • Provided technical input and compliance perspective during cross site team meetings to maintain accountability.
  • Updated training program and technical documentation that contributed to 30% reduction in errors.
  • Upgraded to Windows 2000 PCs to keep abreast of technology to increase client productivity.
  • Condensed Windows XP project budget and saved 15K by streamlining evaluation process of W2K workstations.
  • Tested and deployed new applications and images on VMware workstations following SDLC lifecycle.
  • Managed Service Center desktop support queue. Provided ongoing daily service monitoring and documentation for regional and global meetings. Recommended and implemented new technologies for more productive environment.
  • Created and maintained regional website using WebBuilder (i.e., create forms, etc.) to ensure updated data.
  • Developed custom actions, command files, and Visual Basic scripts for faster connectivity.
  • Administered/supported several applications on multiple platform servers to guarantee connectivity.
  • Maintained application, inventory and timeline reports for IT management to verify compliance.
  • Engineered MSI and Novell applications, ensuring the service level objectives were met and based on a tier model approach. Completed entire engineering process to guarantee the applications performed as required.
  • Supported 3000 users handling 1st and 2nd level support, as well as, subject matter expert.
  • Researched and implemented new technologies to better serve the clients.
  • Reviewed and refined departmental procedures resulting in a more efficient reporting to management and clientele.
  • Trained consultants on the technical requirements for a variety of projects (i.e., Window Rollout, SOPs, etc.).
  • Deployed multiple applications per the client’s request that increased efficiency and productivity.
  • Installed hardware and operating system images that maintained stability and increased speed on office machines.

Confidential,Park Ridge, NJ

Network Support

Responsibilities:
  • Installed desktop PCs, hardware, and application software as needed.
  • Created and installed standard images for desktop and laptops.
  • Resolved any problems with regard to hardware and software issues to increase client productivity.
  • Managed and trained department interns and provided technical guidance.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship