TECHNICAL SKILLS:

Programming Languages: PowerShell, FORTRAN (90, 95, 2000), Python, Visual Basic, Mathematica

Operating Systems: Windows Server 2016, Server 2012R2, Server 2008R2, 10/8/7, OpenSuse Linux, Ubuntu Linux, RedHat Linux, Fedora, Unix, VAX, MAC

Virtulaiztion: Winows Hyper V 2012R2/2016, VMware Enterpise 5.0/5.1/5.5/6.0

SaaS: Azure, Office 365, Microsoft Intune, AppRiver Spam Filter, Adobe Creative Cloud, QuickBooks Online

Diaster Recovery Solutions: Veeam Enterprise Backup & Replication, Veeam Endpoint, EMC Avamar, SonicWall CDP, Mozy Pro, MS DPM 2010, CrashPlan Pro, Iron Mountain Server Backup, NetaRBS, Acronis True Image

Hardware Systems: SuperMicro SuperServer systems, Cisco ASA Firewall, Cisco BES 6000 VoIP, EMC VNX 5400 SAN, Drobo SAN, LACIE NAS, SonicWall Email Security Appliance, SonicWall Firewall, Sophos UTM Firewall, WatchGuard, HP BladeSystem 7000, HP Proliant Servers, Dell PowerEdge Servers, HP zl Modular Switch, Dell Network Switch

Database: MS SQL Server 2008/2012/2016, MySQL, EAST(USPTO), WEST(USPTO), MS Access

Other Applications: PRTG, ServiceDesk Pro, MS Office Suite 2003/ 2007/2010/2013, MS Project, WordPerfect, IIS 6/7/8, MS Visual Studio, MS SharePoint 2010/2013, MS Exchange 2007/2010/2013, QuickBooks Enterprise 17.0, Skype for Bunisess, PBXware, N - able, Connectwise, Allscripts

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator

Responsibilities:

• Day-to-day Windows administration tasks, including installing, troubleshooting, patching, and maintaining Windows 2008 R2, 2012 R2 operating systems in Test, Dev, QA, and Prod environments
• Configuration, installation and maintenance of datacenter systems including upgrades of ISP services
• Orchestrated Virtual Server Data Center upgrade migrating from VMware 5.1 to Windows Hyper-V 2012 R2
• Configuration, upgrade of Veeam Enterprise Backup & Replication system
• Led Email spam migration to AppRiver Spam Filter
• Deployed AirWatch MDM system
• Implemented MDM Migration to Microsoft Intune and Azure
• Reducing the Device management by one fourth the annual cost
• Coordinated Cisco BES 6000 VoIP upgrade from version 9.0 to 11.0
• Assisted with SharePoint 2010 to SharePoint 2013 migration
• Created and modified accounts and groups in Active Directory, to include management of Microsoft Exchange 2010, MDaemon Email Server, Distribution Lists, Public Calendars
• Acted as a Subject Matter Expert for Office 365 including design, migration, implementation, and management of SharePoint online, Exchange online, OneDrive, Skype for Business, Sway, Delve, Video, Visio and Yammer
• Developed documentation, standard operating instructions, and trouble-shooting procedures for IT Staff team members
• Daily coordination of onsite IT Helpdesk team to resolve desktop and Network issues in agreement with organizational SLA.
• Preformed as Tier 3 support for IT helpdesk team
• Assist with the purchase of services and/or product and inventory of Servers, Firewalls, software, cabling and communication products
• Interacting with vendor representatives to resolve and respond to service requests
• Planning, Coordination of vendor and services for three physical office moves

Confidential

Contract Network Systems Administrator

Responsibilities:

• Monitor the connectivity of the Servers, Websites of network infrastructures using PRTG network monitoring system
• Monitoring of Backup Exec 2012 System
• Hardening Windows 2012 R2 Servers
• Configuration, installation and maintenance of datacenter systems including upgrades of ISP services
• Day-to-day Windows administration tasks, including installing, troubleshooting, patching, and maintaining Windows 2008 R2, and 2012 operating systems in Test, Dev, QA, and Prod for both LAN and DMZ environments
• Compilation IT Helpdesk tickets to resolve infrastructure issues
• Identifying operational problems and interacting with vendor representatives to resolve and respond to service requests

Confidential

Network Engineer

Responsibilities:

• Configure, maintain, and monitor the connectivity of the WAN, LAN, Servers, Websites of network infrastructures using WhatsUp Gold network monitoring system
• Installation, configuration of Avamar backup system for EMC SAN upgrade project
• Configuration, installation and maintenance of datacenter systems including upgrades of ISP services
• Day-to-day Windows administration tasks, including installing, troubleshooting, patching, and maintaining Windows 2003, 2008, and 2012 operating systems in Test, Dev, QA, and Prod for both LAN and DMZ environments
• Daily coordination of onsite IT Helpdesk team to resolve desktop and Network issues in agreement with client SLA’s
• Assist with the purchase of services and/or product and inventory of computer hardware, software, cabling and communication products
• Monitoring and maintaining over 50 Network Environments server systems consisting of Windows Server 2003, Windows Small Business Server 2003, Windows Server 2008 R2, Windows Small Business Server 2008, Windows Small Business Server 2011, Window Server 2012 R2
• Identifying operational problems and interacting with vendor representatives to resolve and respond to service requests
• Subject Matter Expert for Enterprise Office 365 including design, migration, implementation, management of Azure, SharePoint online, Exchange online, OneDrive, Skype for Business, Sway, Delve, Video, Visio and Yammer
• Implement approved changes - coordinate appropriate downtime activities with vendors and client locations
• Regularly exceeding expected quality of service on maintenance & deployment of upgrades, enhancements and modifications to systems
• Developing documentation, equipment operating instructions, and trouble-shooting procedures for remote Network Engineers and onsite IT Staff team members
• Propose, design, implementation HIPAA audit program for Covered Healthcare Entities
• Prepare and respond to routine hardware and software audits of servers for compliance with established standards, policies, configuration guidelines and procedures
• Deployment and maintenance of CISCO IP Phone system using Cisco Unified Communications Manager

Confidential

Contract Systems Administrator

Responsibilities:

• Configure, maintain, and monitor the connectivity of the WAN, LAN, Servers, Websites of network infrastructures using PRTG monitoring system
• Resolve Internet Protocol service issue in timely, cost efficient manner
• Configuration, installation and maintenance of Datacenter systems including NetaRBS
• Communicate technical information to IT staff members and other corporate staff
• Assist with the purchase of services and/or product and inventory of computer hardware, software, cabling and communication products
• Monitoring and maintaining over 70 server systems consisting of Windows Server 2003, Windows Small Business Server 2003, Windows Server 2008 R2, Windows Small Business Server 2008, Windows Small Business Server 2011, Window Server 2012 R2
• Execute Tier 3 support for over 70 managed service clients including remote service support helpdesk team
• Subject Matter Expert for Enterprise Office 365 including design, migration, implementation, management of SharePoint online, Exchange online, Lync, and Yammer
• Provide on-site network management and support for clients in VA, MD and DC metro area.
• Design and implementation of Datacenter server maintenance schedule
• Deployment of Internet services and VoIP systems
• Configuring Cisco routers, PBXware and Cisco IP phone systems
• Daily use of Knowledge Ticket system Connectwise
• Maintain network systems within accordance of client Service Level Agreements
• Proposal, design, implementation of client domain virtualization to Confidential Datacenter resources
• Provide up-to-date detailed documentation and publishing; where applicable
• Deploy Windows Server 2012 R2, Windows 8, Windows 7 systems per client enterprise environments.
• Install and configure MS Exchange, MS Active Directory, Open Directory, Citrix, and VMware
• Designing Tech wiki’s and client facing Standard Operating Procedures (SOP) for Cisco phones, Office 365 and Adobe Cloud

Confidential

IT Consultant

Responsibilities:

• Deployed Windows Server 2012 and Windows Server 2008 R2 network environments per project milestones
• Provided daily remote service support to over 40 client enterprise desktop and network systems
• Constructed and designed Windows Server 2012 R2 and Windows Server 2008 R2 server clusters per client environment requirements
• Deployed Windows Server 2012 and Windows Server 2008 R2 network environments per project milestones
• Managed Microsoft Exchange Server 2010 and Active Director with Windows PowerShell
• Created/Modified accounts and groups in Open Directory and Active Directory
• Performed network virtualization projects for clients moving from on premises to cloud based solutions.
• Raised the forest level of networks from Windows Server 2003 to Windows Server 2008 R2/2012 per project requirements
• Checked the status of over 40 client onsite and offsite daily back-ups as a member of client helpdesk support team
• Hands on experience with enterprise storage (SAN), networking, DNS, Firewalls (WatchGuard, Juniper, Sonicwall), port testing and configuring endpoint protection for servers and desktops
• Created and modified accounts and groups in Office 365, to include management of Mailboxes, Distribution Lists, Resource Calendars and BlackBerry Business Cloud Solutions
• Routinely advised clients of IT best practices and procedures
• Deployed and maintained Active Directory Federated Trust for over 20 client domains
• Procurement team member responsible for ordering clients enterprise hardware, software and services
• Reviewed and tested desktop operating system update releases through the Windows Intune Administrative portal.
• Monitored and maintained over 40 server systems consisting of Windows Server 2003, Windows Server 2008 R2, Window Server 2012, MiniMac Server, and Red Hat Linux, Citrix XenApp servers and VMware

Confidential

Contract I nformation Technology Administrator

Responsibilities:

• Organized, and conducted implementation of strategic goals for the network. Created and set-up telephone voice-mail accounts for users, maintenance of telephone system, network problems and scheduling ISP service calls
• Created and modified accounts and groups in Active Directory, to include management of Blackberry MDaemon Server mailboxes, Distribution Lists, Public Calendars, Domain Controller recovery, etc.
• Maintained server system consisting of Windows 2003, Windows 2008 R2, Windows SBS 2011and five virtual servers with WSUS
• Performed SharePoint 2010 administrating task
• Created and Maintained logs related to network functions, as well as maintenance and repair records
• Implemented server and application back-up procedures for entire network system
• Perform routine network startup and shutdown procedures for entire network system
• Investigated network and user desktop problems responsible for troubleshooting, problem solving, and maintaining hardware, software, and printers
• Developed applications in Microsoft Visual Studio 2010 Professional

Confidential

Information Technology Consultant

Responsibilities:

• Created and Modified accounts and groups in Active Directory, to include management of Exchange Mailboxes, Distribution Lists, Public Calendars, Domain Controller recovery, etc.
• Implementation protocol for Clients wireless LAN systems including wireless printers and remote desktop access.
• Office 365 Deployment & Implementation Specialist
• Office 365 Education marketing material development
• Mobile Phone Support Android and Blackberry
• SharePoint 2010 User Administrator
• SharePoint 2010 Content Development and Maintenance
• Windows Intune Administrator
• Microsoft Authorized Education Reseller Certification
• Created a Fast Fourier analysis program written in Python for digital signal processing
• Perform as a technical specialist for network and user desktop problems responsible for troubleshooting, problem solving, and maintaining hardware, software, and printers.
• Developed mobile Android Applications using Google App-Inventor lab

Confidential

Information Technology Specialist

Responsibilities:

• Staffed the Customer Support Center responding to telephone calls, email and personnel requests for technical support.
• Provided Support to users, utilizing Level 1 (diagnosing) and Level 2 (trouble-shooting) knowledge to resolve user issues or assigning trouble tickets when necessary.
• Participated on the team of on-call personnel for the Customer Support Center providing 24 by 7 support for system-wide critical emergencies.
• Assisted in creating, disabling and modifying Active Directory accounts, and creating email boxes and email forwarding using in Exchange 2007.
• Performed desktop configurations, setup of new hardware, and installation of new software and solving user hardware/software problems.
• Assisted users in understanding the functions of their various accounts and equipment. Responsible for providing additional user support for acquisitions, new software rollouts, upgrades and enhancements. Recommended systems modifications to developers, engineers and other technical staff members to reduce user problems.

Confidential

Patent Examiner

Responsibilities:

• Determined the scientific basis of new patent applications via filtered through a database containing more than ten million detailed data elements.
• Learned to structure 10-15 written detailed action reports for correspondence with applicants per week.
• Acquired the ability to identify the crux of a proposed query and creatively develop reinterpretations of this request so that all avenues are reviewed throughout the database quickly.
• Reviewed Patent Applications for computer hardware, software, and Methods/system for verifying the hardware implementation of TCP/IP