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Clerical Assistant Ii Resume

Columbia, MD


Over 17 years of superior Administrative Support. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels. Proficient in Microsoft Word, Outlook, Microsoft Excel PeopleSoft and DOS, Distribution Operating System.


Clerical Assistant II

Confidential, Columbia, MD


  • Responsible for answering inbound phone inquiries from store managers, sales associates, installers, distributions centers, and customers regarding orders, deliveries, dock pick - ups and claims.
  • Responsible for shipping and receiving orders on a daily basis.
  • Responsible for investigating and processing overages, shortages, damages, related to production reports, and other related reports and or logs.
  • Effectively communicate with internal and external customers regarding inquiries regarding orders, deliveries and installations on a daily basis.
  • Responsible for updating/editing addresses, contact information into the system to ensure timely delivery of all orders and work orders.
  • Responsible for entering recycled appliance information onto excel spreadsheet.
  • Responsible for completing excel spreadsheet daily report of next day appliance collections, entering, editing and adding information.
  • Data enters special instructions into the DOS, Distribution Operating System regarding deliveries and pick-ups.
  • Greet visitors, customer and venders and notify staff of their arrival
  • Provide administrative and clerical support to the managers and team leads.
  • Created Manual Work Orders to expedite service requests and delivery on a daily basis.
  • Expedite pick-up and exchanges for customer as well as cancelled orders at customers request.

Administrative Assistant lll

Confidential, Washington, DC


  • Maintained Associate Vice Presidents calendar planned and scheduled all meetings with VP’s directors. Responsible for creating and maintaining an assortment of highly confidential financial and personnel documents.
  • Provided advanced level administrative and business support to the Associate VP for Facilities Operations.
  • Administered a variety of support functions including answering phones, scheduling meetings/employment interviews, sorting and distributing mail, ordering and maintaining supplies for three departments. Scheduling department events, issuing parking permits to visitors, vendors, and contractors.
  • Managed front office area receiving visitors, students, faculty contractors and vendors on a daily bases.
  • Administered and maintained the Facilities Service Center work order system Qbics Responsible for entering routine work orders into Qbics system. Served as primary point of contact both by phone, radio, and in person.
  • Responsible for entering project requisitions, change orders, budget checking, and running reports in the PeopleSoft system for approval.
  • Responsible for completing Applications for Payment to ensure all contractors received payment for work in a timely manner.
  • Managed key control system with updates to log book, key cabinets.
  • Maintained utmost discretion when dealing with sensitive topics.
  • Responsible for training Administrative Assistant.
  • Managed and organized project to archive old Construction Project files dating back twenty five years.

Administrative Assistant II

Confidential, Washington, DC


  • Responsible for typing a variety of materials including Confidential electronic contract documents for all Project Managers, meeting minutes, letters, purchase order requisitions and reports.
  • Managed a smooth flow of front office activities, greeted all visitors, answered and screened all calls, maintaining a high level of customer service and using good judgment to ensure requests were addressed or relayed to the appropriated individual in a timely manner.
  • Provided administrative support to Facilities Operations, Facilities Planning & Construction, Environmental Health & Safety, and Facilities Maintenance & Operations Departments on a daily basis.
  • Created purchase requisitions for construction projects, equipment, furniture, supplies and other commodities. Efficiently organized and ordered office supplies for three departments.
  • Responsible for completing Confidential Exempt Property Use Report forms for all university properties on an annual basis, consistently meeting the deadline.

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