SUMMARY:

• A skilled professional with over five years of combined experience as an Administrative Assistant, Banker, Insurance Representative and Collections Representative providing customer service
• Teller - in-Charge responsibilities serve as workflow coordinator, creating Teller schedules, providing sales and service leadership to Tellers, ensuring consistent execution of all activities and attending operations meetings conducted by Regional Operations
• Serve as Operations Teller-in-Charge
• Call Center Operations

TECHNICAL SKILLS:

• Type 55 wpm Data entry alpha/numeric
• Email & Chat Support
• MicrosoftSuite, SalesForce, ID3, ImmageRight, Vector, Avaya, Dos, Cisco, Verid
• Aspect applications used for forecasting
• Ecoach, PerformanceEdge,

PROFESSIONAL EXPERIENCE:

Confidential, Owings Mills, Maryland

CW ICU Clerk / Administrative Assistant

Responsibilities:

• Access customer databases and lists and validating customer account information.
• Search and find (research), and funneling to supervisor or manager.
• Validate customer account information
• Analyze customer account data to determine account status
• Promptly reports/refers sensitive and complex issues to the Inventory Control Team Leader.
• Documents all activities in a clear and concise manner using the appropriate systems.

Confidential, Owings Mills, Maryland

Admissions Rep I

Responsibilities:

• Conducts face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high school and adult student prospects to determine their educational needs, concerns and interests
• Responsible for facilitating orientation and Registration day activities and collecting data
• Closely assists and mentors students through the Admissions process
• Ensures compliance with applicable Company policies and procedures, laws and regulations
• Verbally communicates approved presentations to promote programs to prospective adult and high school students and doing data entry
• Actively generates referral business to help maintain Company goals
• Participates in school retention efforts by maintaining productive contact with his/her active students through graduation
• Actively participates in special recruiting promotional activities

Confidential

Relationship Banker I

Responsibilities:

• Participate in the Lobby Experience Model, serving as assigned person (based on branch facility design), as scheduled, to welcome the customer, work with or direct them as appropriate based on their identified needs and encourage utilization of self-service channels
• Maintain thorough knowledge of procedures required for ATM (Automated Teller Machine) settlement, foreign currency, night depository, reserve cash and coin maintenance, negotiable control and review, opening and closing procedures, ordering of cash, and preparation of cash for shipment and receipt of cash shipment
• Serve as Operations Teller-in-Charge, depending on branch size and complexity
• Teller-in-Charge responsibilities serve as workflow coordinator, creating Teller schedules, providing sales and service leadership to Tellers, ensuring consistent execution of all activities and attending operations meetings conducted by Regional Operations
• Input information into the (ABS) Automated Balancing System and (CTR) Currency Transaction Reporting System

Confidential, Hunt Valley, Maryland

Collections Specialist Bucket II

Responsibilities:

• Contact customers via automated dialer system and email transmission in an effort to identify payment options on past due accounts
• Recover each negative account balance assigned to me as well as construct individually tailored solutions for all facets of customer's
• Other administrative duties performed
• Monitoring the status of aging accounts and obtaining recovery strategies on delinquent accounts
• Building and maintaining a professional interaction with customers at all times by phone
• Training new upcoming representatives in lower buckets
• Forecasting business needs for scheduling and adherence purposes
• Manage stats, meetings, side by side coaching

Confidential, Laurel, Maryland

Advance Business Solutions Rep II

Responsibilities:

• Explains, promotes, banks products and services including but not limited to travelers checks, savings bonds, money orders, cashier's checks, checking/savings accounts and online services
• Assists customers with current promotional rates, balancing, overdraft adjustment
• Process loan payments Process transfers assist with cd payouts and withdrawals certified funds
• Perform transfers go over transaction history provide merchants with merchant services process research request of possible fraud checks and disputes
• Check verification and funds availability/ experience with IOTA and tenant accounts

Confidential, White Marsh, Maryland

Customer Account Executive

Responsibilities:

• Balance inquiries, new services, trouble shooting, activating, transferring, and disconnecting service
• Escalations, Technician ETA’s as well as Sales
• Research, problem solving, and dealing with trouble calls, also retained existing customers by probing and evaluating each individual need
• Meet daily and quarterly sales, adherence, and upgrade goal. Other clerical duties performed.