SUMMARY:

• Solutions - oriented Systems Administrator and technical support expert with over 5 years of experience in end-to-end Infrastructure, software support, and Systems Administration with strong ability to assess needs, define requirements, develop value-added solutions and execute technical solutions that streamline and improve operation efficiency. Broad knowledge and technical skill regarding analysis, design, installation, migration, upgrades,, performance tuning, maintenance, troubleshooting, backup and restoration of data. Unique competency in translating business issues into Systems solutions including opportunity identification, requirements development, delivery, support, and analysis.
• Experience estimating hardware requirements, including installation and migration.
• Expert in developing and implementing Change Management operations.
• Ability to communicate clearly with stakeholders to ensure project work is in-sync with customer requirements
• Extensive experience designing, implementing and supporting Systems solutions
• Proficiency in database installation, configuration, maintenance, and monitoring.
• Perform root cause analysis on failures. Resolve performance tuning related issues and queries.
• Hands on experience in Installing, Migrating, Upgrading, Patching and Maintaining various applications
• Self-motivated, proactive, and has the ability to thrive in a fast-paced, mission-critical operations environment.
• Excellent team player with strong organizational and collaboration skills
• Ability to work under pressure, prioritize schedules and manage workload

TECHNICAL SKILLS:

Networking: LANs, WANs, wireless network, network segments, TCP/IP, firewall and port rules security

Software: Linux, Windows, Microsoft SharePoint, Amazon Web Services, Microsoft Office, Zabbix Monitoring Software, Bitrix24, Ticketing System Design and Implementation, Repo, HAproxy, httpd, Apache Tomcat, Sybase, TeamSupport, Desk, Freshdesk, RingCentral, FreePBX.

Server: Windows server (2003, 2008 R2, 2012 R2), Linux (various distributions)

PROFESSIONAL EXPERIENCE:

Confidential,Delray Beach, FL

Systems Administrator

• Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
• Monitor and troubleshoot network, TCP/IP, firewall and port rules security
• Install, configure, and troubleshoot computing and networking environments; including computers/servers, systems software, applications software and all configurations
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Create and maintain detailed system documentation and training materials.
• Administer and maintain business servers, networks, systems, and web applications.
• Perform initial customer provisioning for SaaS solution
• Review and implement procedures to maintain security and protect systems from unauthorized use
• Lead architecture consultant for customer on-premise B2B software installation
• Internal/external network pentest remediation
• HIPAA compliance remediation

Confidential,Delray Beach, FL

Software Support Specialist

• Worked as a technical lead in the Progeny Software support department answering calls and emails related to issues or concerns our customer base was experiencing.
• Maintained software support log and submitting a summary to management
• Took incoming user support requests and offered solutions to both technical and non-technical end users.
• Worked with management to plan and execute several large software upgrade projects.
• Created new support tickets for users and seeing those tickets through to the end.
• Conducted pre-release testing on custom systems to assure adherence to user requirements.
• Monitored, tracked, updated, and closely allocated support requests.
• Assisted in creating a support summary report that was presented to management

Confidential,Hollywood, FL

Manager, Technician

• Scheduled and directed staff in daily work assignments to maximize productivity.
• Monitored hardware repair procedures from hardware intake to shipping
• Intake and ordering of parts from various vendors
• Monitored and managed project deliverables and deployment on time, with quality and within budget
• Managed vendor Statement of Work documents
• Worked closely with customers to diagnose hardware issues remotely before intake

Confidential,Boca Raton, FL

Manager

• Planned marketing/advertising projects and campaigns
• Developed new business, cost control, effective communication with customers, vendors and co-workers
• Performed computer and peripheral sales, repair and troubleshooting.
• Performed operating system installations and upgrades.
• Troubleshot windows, Linux, and Apple systems and repair hardware issues on desktops and laptops.
• Removed Virus using proprietary software.
• Collaborated with retail clients at the counter, provide phone and customer service support
• Provided initial contact with customers, checking in product, and performing basic tests to determine product needs and service solutions.
• Facilitated the complete solution of product sales, upgrades, installations, and service in the store.

Confidential,Hollywood,FL

Personalized Technical Support

• Provided end user technical support, including troubleshooting, installations, and updating desktop PC hardware, software, printers, scanners, phones, and other peripherals.
• Configured, deployed, maintained, troubleshot and supported computer workstations, laptops, printers, and other computer and wireless communication equipment
• Installed software. Installed, configure, and upgrade peripheral devices.
• Educated customers on common errors or issues to prevent recurrences and troubleshooting techniques
• Established a reputation for outstanding customer service.
• Developed how-to instruction manuals and software installation guides when none exist and update those that do with current information when needed.