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Senior It Support Analyst Resume

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Budd Lake, NJ

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SUMMARY:

  • Seeking a position which utilizes my administrative, technical and negotiating skills, while offering the opportunity for job advancement through an individual and team experience.
  • A high desire to take my career to the next level by applying my solid communication, managerial and technical skills to an industry leading corporation.

TECHNICAL SKILLS:

Operating Systems: Windows 95 - Windows 10, Windows Server NT-2012 R2, Linux, Ubuntu.

Applications: Active Directory, Airwatch MDM, Citrix XenApp, DHCP, DNS, Documentum, IIS, Kaspersky, McAfee and Sophos Anti-Virus, Microsoft Office 97-2013, Microsoft Exchange Server 5.5-2013, MS Lync 2010/2013, SCCM, SharePoint, Oracle 8i/9i/10g, PBX Phone Systems, SQL Server/Client 2000-2012, Symantec Backup Exec 2008-2015, Veritas Backup 8.0/9, Veeam, Visual Studio 2003/2005/2008, VMware ESXi/vSphere 3.5-6.0

Hardware: All Dell, HP and Lenovo notebooks, desktops and servers, CheckPoint Firewalls, Cisco Routers and Switches, Cisco Meraki AP s, Citrix Farm, Juniper VPN Appliances, NAS, SAN.

PROFESSIONAL EXPERIENCE:

Confidential,Budd Lake, NJ

Senior IT Support Analyst

Responsibilities:
  • Provide Root Cause Analysis/Resolution on high level issues with AD, DHCP, DNS, DFS and NFS in a Multi Forest Domain
  • Show leadership qualities and management skills for Global IT Projects and Initiatives by keeping all stakeholders informed by email communication and documentation.
  • Conducted Business Proposal Presentations to Senior Management for IT solutions to business needs
  • Kept projects, tasks and coordinated teams to get milestones completed on time and within or below budget
  • Upgrade, Manage, Maintain of all East Coast Virtual Environment, VMWare ESXi 6.0 Hosts, consisting of file servers, application servers, Exchange 2010 Servers
  • Integrated newly acquired companies and migrated their infrastructure into Vitec’s WAN
  • Resolved issues relating to VPN, Network, Wireless and Citrix XenApp 7.6 connectivity issues on a Global Level.
  • Coordinated, planned, and provided MS Lync 2010 Training to All East Coast Users
  • Implemented and configured policies for AirWatch MDM for BYOD company integration
  • Supported and maintained Global IT DR Site for all of US Vitec Videocom Companies.
  • Configured Veeam Backups for Daily/Weekly Backups and utilized software for DR capabilities
  • Managed, configured, and deployed applications, OS Images and Application/OS Updates utilizing SCCM 2012
  • Calculated yearly IT budgets for hardware, software and consumables
  • Negotiated mobile phone, network printer and other third party purchasing contracts for East Coast Companies
  • Accurately track IT tickets through MS System Center and provide Level 1-3 Support for all Vitec Users on a 24/7/365 basis

Confidential,Cranford, NJ

Network Administrator

Responsibilities:
  • Supported, setup and troubleshoot 500+ internal/external employees in 4 different remote offices
  • Configured, maintained and upgraded laptops, workstations and 80+ servers for the entire corporation
  • Accurately tracked and inventoried all corporate laptops, Blackberry’s, software licensing and other corporate resources
  • Provided domain access, data storage, enterprise antivirus protection and implemented incremental and full backups using Veritas NetBackup and Symantec Backup Systems.
  • Resolved issues relating to Active Directory, Microsoft Exchange, DHCP, DNS, WINS and Blackberry Enterprise Server.
  • Created VMWare Server instances for easy deployment and quick turnaround time for time sensitive projects.
  • Updated and created Symantec Ghost images for different laptop, workstation and server configurations and models
  • Created phone extension and voice mailboxes and constantly provided maintenance and patch panel cabling for the PBX Executone Phone system
  • Main contact and liaison for all Sprint Blackberry and CDW account reps and account inquires.
  • Play a major role in purchasing of new laptops, servers and networking equipment for the company according to project requirements and corporate needs.
  • Deployed, integrated and supported Blackberry Enterprise Server (versions 3.0-5.0) and all Blackberry devices.
  • Organized, implemented and deployed a touch free software install for MS Office 2003 and 2007.
  • Introduced and integrated Wireless Access Points and routers to all offices
  • Provided 24/7/365 Help Desk support and carried Emergency Off Hours Support Blackberry on an alternating basis.

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