SUMMARY:

• Experienced Network Administrator/Junior Network Engineer seeks a position where my technical troubleshooting, management, and customer service experience can be an asset to your organization.
• Support and utilization of various hardware, software, mobile devices, and, helpdesk ticketing systems
• Over 25 years of Network/Desktop Support Services, including applications, operating systems, and hardware, password resets, adding or changing user accounts,
• Over 5 years Lead Technician desktop support experience with hardware and software troubleshooting.
• Four years of Field Service Support of Dell, Compaq and various other vendor PCs, workstations, and servers. Windows operating system.
• Six years in LAN Administration and Management for Windows XP/2k3/2k8 server, including TCP/IP suite of internetworking protocols, Exchange Server 2010 and Active Directory administration.
• Experienced in the use and support of Office 2k10/2k13 and other Microsoft Windows based software applications. Proficient in Microsoft VISIO 2k10/2k13, Microsoft Project 2k10/2k13, Windows 7/8/10, and SCCM system deployment and migration.
• Five years’ experience performing migrations of Old Windows XP\Vista systems to newly Imaged Windows 7 Systems and Windows 7 and Office 2010&2013 refreshes.
• 5 years’ Office 365, setup, configuration and support, account for own small business. Also, creation of email accounts and in the installation, configuration, and support of various mobile devices, such as ( Confidential and other Windows and Android base tablet devices.
• Experienced in the use of various Help desk Ticketing Systems such as Remedy, BMC Track It, Spice works and Service Now. Installation and troubleshooting of networked and standalone printers and drivers

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Network Administrator

Responsibilities:

• Responsible for providing technical support and education services to small businesses, SOHO and non - profit organization clients.
• LAN-WAN installation performed with Confidential version 4.11 to 5 and Windows NT version 3. 51 to Windows 2003 server and professional and stand-alone systems.
• Special projects in SCO, BSD Unix, and Linux performed.
• Perform SAN storage support of physical and virtual servers including host adds, capacity
• Developed project tracking application, created in MS Access 2010.
• Experience working with Internet Protocols like HTTP, FTP, TCP/IP Protocol.
• Install and Configure Microsoft Exchange 2013 Server
• Cabling of office space and server room floor space for power, networking, and fibre optic and patch panel. Supporting customers in-person and over the phone.
• Setup of email accounts and SharePoint sites for team collaboration for small businesses, utilizing Office 365 cloud services.
• Experience on VMware performance, capacity planning, monitoring, virtualization analysis, and consolidation activities.
• Assist with Windows Server roles and features, particularly active directory, print manager and group policy management in an enterprise environment

Confidential

Network Administrator/Jr. Network Engineer

Responsibilities:

• Auditing & creating of accounts in Active Directory, Microsoft Exchange Server and other Jhpiego systems. Such as Druva, DocuSign, DocuVantage.
• Audited accounts and distribution lists in Microsoft Exchange
• Collaborated with Global Human Resources department on authorizations for account requests
• Backing up and removal of Microsoft Exchange mailboxes. Also, testing of Outlook OWA accounts.
• Support of office 365 environment, provisioning storage, creating and assigning of data stores
• Assisted with Active Directory and Microsoft Exchange account maintenance in Jhpiego systems.

Confidential

Desktop Support/Migration/Network Admin

Responsibilities:

• Auditing and creation of client accounts in Active Directory and Microsoft Exchange Server.
• Auditing of distribution lists in Microsoft Exchange.
• Support of Diocese desktop systems running Windows 7 and MS Office 2010
• System migrations utilizing SCCM task sequencing and PXE Boot
• Performed software edits and reporting on workstation throughout Diocese that had been slotted for deployment utilizing SCCM Device Collection Tool.

Confidential

Network Administrator

Responsibilities:

• Audited accounts in Active Directory, Microsoft Exchange Server and other Jhpiego systems.
• Audited accounts and distribution lists in Microsoft Exchange
• Collaborated with Global Human Resources department on authorizations for account requests
• Backing up and removal of Microsoft Exchange mailboxes.
• Support VM-ware environment, provisioning storage, creating and assigning of data stores
• Assisted with Active Directory and Microsoft Exchange account maintenance in Jhpiego systems.

Confidential

Systems Analyst

Responsibilities:

• Upgrading of test centres utilizing Citrix XenCenter.
• Creation of both VM-Virtual Machines and EP’s-Endpoint Machines.
• Configuration of aforementioned systems utilizing PowerShell scripts and Citrix virtual tools.
• Also, renewal of licensing, utilizing Citrix-Desktop Studio to update the Citrix Licensing Server virtual appliance.

Confidential

PC Technician

Responsibilities:

• Track client system status using CA Service Desk Manager and Runbook Tracker.
• Assist clients with transferring data from old windows XP system to new windows 7 systems using various remote tools. Such as Windows XP Remote-Back-Up, Dame Ware Portable XP, Windows 7 Remote. Phone interview process used to perform the Win XP to 7 upgrades.
• Successfully transition Exchange 2007 and 2010 to Exchange 2013
• Support image and distribute new laptop hardware with the updated Windows 7 image at the corporate and remote offices throughout the US and Canada.

Confidential

Migration & Support Technician

Responsibilities:

• Migration of Old Windows XP system to newly Imaged Windows 7 Systems.
• USMT 4.0, deployed from external USB drives for client profile and data migration.
• BMC Track It used for tracking issues with new system configuration updates and support.
• Reinstallation of network printers and remapping of network drives.
• Planned, deployed, and configured Exchange 2013 server in production environment
• Use of Active Directory users and computers for workstation removal, addition and description on network domain. Also, use of SCCM for remote troubleshooting, deployment and system migration.

Confidential

Windows 7 Migration Technician

Responsibilities:

• Migration of Old Windows XP system to newly Imaged Windows 7 Systems.
• USMT 4.0, deployed from external HDD’s for client profile and data collection.
• Remedy helpdesk ticket using tracking software to document and track customer issues and/or requests system used for new system configuration updates and support

Confidential

Windows 7 Deployment Technician

Responsibilities:

• Windows 7 and Office 2007 refresh and migration onto H&K network.
• Removal of old workstations and installation of new Confidential and Confidential systems to office staff desktop.
• Support of Confidential, and various other Windows/Android, mobile devices.
• Helped in the building of knowledge base applications and sites, to resolve known issues.
• Use of tracking software to document and track newly deployed systems for customer issues and/or requests.

Confidential

System Migration Consultant/ Technician

Responsibilities:

• Windows 7 and Office 2007 refresh and migration onto H&K network.
• Removal of old workstations and installation of new Confidential and Confidential systems to office staff desktop.
• Support of Confidential, and various other Windows/Android, mobile devices.
• Designs, maintains security plans and group policies for all servers and desktop computers.
• Helped in the building of knowledge base applications and sites, to resolve known issues.
• Use of tracking software to document and track newly deployed systems for customer issues and/or requests.
• Responsible for monitoring server performance.