IT Support Tier I Resume Washington, DC - Hire IT People

SUMMARY:

Enthusiastic Help Desk professional with over 3 years of experience with complex technical knowledge and strong time management skills seeking to benefit an IT department.
Worked with end users and providing Tier 1 support
Install configure desktops, laptops and servers.
Highly skilled in responding to tickets generated by users in a timely manner
Demonstrated ability to diagnose and fix problems of operating systems
Vast knowledge of web applications, framework and software
Strong technical and communications skills

TECHNICAL SKILLS:

Platforms: Linux, Windows, MAC OS.

Networking: LAN and VPN/ Remote Connectivity, TCP/IP, VDI.

Hardware: PCs, Laptops, Telephones, Printers, Routers, Modems, Servers

Software: MS Office, Anti - virus, MySQL, Python Idle 3.4, R-studio, Active Directory, Happy Fox, Remedy, Bomgar, Adobe

Browsers: Safari, Firefox, IE, SeaMonkey Navigator, Opera, Chrome

PROFESSIONAL EXPERIENCE:

Confidential

IT Support Tier I

Responsibilities:

Provide Tier I/Tier II contact and incident resolution to customers with hardware, software, and application problems
Respond and resolve tickets in a timely manner and provide remote assistance
Help users with VPN, VDI and network troubleshooting
Experience with troubleshooting peripherals, dual/triple monitor set ups, network and local printers, Kodak scanners
Using Active Directory on daily basis; password resets/unlocks/OU moves
Strong experience with Remedy ticketing system
Help users with Desktop support, imaging, and deployments
Assist users with Outlook and other Microsoft office programs.
Effective interaction and escalation of issues as needed with Tier 2+ support and external groups
Provide video teleconference support. To include connecting calls. Connecting laptops to smart boards and assisting with displaying content.

Confidential, Washington, DC

IT Help Desk Technician

Responsibilities:

Using Active Directory to keep a track of all user accounts and passwords in the organization.
Provide imaging, ghost backup and restore
Working with antivirus software and provide updates as well as virus removal
Performing warranty repairs on desktops and laptops
Provide excellent service using ticketing service (Happy Fox) to users for basic end user related hardware’s and software’s, desktop related LAN network systems
Provide backup technical support for network including router, firewall, and wireless access point

Confidential, Arlington, VA

IT Associate

Responsibilities:

Provide excellent customer service skills to hundreds of shoppers every day.
Provided excellent customer assistance and service in a pleasant and professional manner
Installed and maintained company’s computer system and network
Provide technical support for a number of diverse users nationally
Provided tips and advice to clients on fashion choices to best enhance their appearance

Confidential, Washington, DC

IT Support Specialist

Responsibilities:

Provide technical assistance to customers on inbound telephone tech support calls
Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.
Cloud computing
Deploy new workstations and printers, installing operating systems, applications, drivers and configuring network properties and hardware
Installed and maintained company’s computer system and network