SUMMARY:

• Responsible, dedicated, and resourceful IT and administrative professional with strong dedication to music and education.
• Excellent communication, interpersonal and organizational skills.
• Proven ability to adapt and respond to a changing export environment.

PROFESSIONAL EXPERIENCE:

Network Administrator

Confidential, Washington, DC

Responsibilities:

• Provide onsite network support in accordance with client - specific procedures.
• Notable projects: Firewall and WAP upgrade, Office 365 Exchange server migration, Windows 10 MDT imaging, Office 2016 upgrades, Mac OS X upgrades, and copier installations.
• Provide licensing, shared mailbox creation, and security group management; Support fax, printers and copiers, and A/V equipment. Mobile device management and email synching; Software installations, and peripheral purchases.
• Outlook repairs, troubleshooting, and Windows activation; Coordinated large-scale Windows 10 imaging project. Communicated with the Projects team throughout, created user profiles, and performed data migrations. End-user training on Windows 10 for staff; and manage the intern process creating intern accounts, and coordinate logistics with Human Resources.
• Provide Exchange and Active Directory account creations, and Data Watch fob management; Complete software installations, desktop and laptop deployments, drive mapping, computer reimaging, and phone deployments; Inventory management and coordination of office moves for staff. Provide IT orientation, and digital phone administration. Assist users with voicemail setup; Tape backup procedure using Symantec Backup.
• Provide A/V support onsite, and company-wide documentation; and Exchange migration from a local Exchange server to Office 365.
• Create Office 365 email and domain accounts. Follow client documentation for computer setups;
• Complete phone setups through Vonage Business, and assist with the receptionist portal site. Provide copier and printer support, and assist with recycling efforts;
• Monitor tickets and provide end-user daily support. Support issues include file permission access, virus removals, Time Machine backups, Microsoft Office/Mac synching issues, conference and A/V assistance; and support users with SharePoint and One Drive.

Service Desk Technician II

Confidential, Washington, DC

Responsibilities:

• Served as the primary contact for local and external users and ticket escalation using BMC footprints during daily phone shifts, while maintaining Service Desk Technician I duties.
• Network administrator for Microsoft Exchange and Active Directory.
• Managed user accounts across multiple domains and tailored access to various SharePoint and Extranet sites for external FCC users and contractors.

Service Desk Technician I

Confidential, Washington, DC

Responsibilities:

• Troubleshoot laptops, desktops, A/V equipment, and phones as a junior system administrator. Utilized ticketing systems to manage workflow; opening, updating, escalating, and closing tickets. Resolved browser/software compatibility issues, activated remote accounts.
• Created/Removed users and groups in Active Directory. Responsible for the physical setup of computers, and reclaim PCs upon employee departures. Install various software programs and served as a liaison with the Software Asset Management specialist.
• Work with the Administrative and Facilities staff to provide the setup, testing, and monitoring of the conference bridge during the quarterly Board of Directors meetings.
• Reduced annual PC procurement costs for the IT department by implementing asset management process for ordering new desktops, laptops, monitors, and accessories. Worked with Dell Representative to renegotiate the standard quotes for hardware. Redesigned Purchase Requests for Quotes and Purchase Orders. Drafted new Helpdesk documentation.

Office Coordinator

Confidential, Washington, DC

Responsibilities:

• Managed the visual space (spot-checking), office supply inventory, conference room setups and breakdowns, workstation moves/resets/new-hire setups, and fixed asset management.
• Utilized workflow management software QueCentre, to track and maximize use of office assets (devices, copiers, and digital senders).

Music Teacher

Confidential

Responsibilities:

• Taught general music theory/harmony, composition, and sight reading.
• Concepts included the harmonized scale and major, minor and diminished triads to develop songwriting and improvisation skills.
• Charts and grids were used to teach various chord voicings and rhythm charts. Ear training was emphasized, and scales were used to identify melodies and improvisation concepts.
• In addition, finger-style arpeggios and right and left-hand independence was stressed. Worked as a solo performer and in group situations throughout the DC area.

Fifth Grade Teacher and Sixth Grade Teacher

Confidential, VA

Responsibilities:

• Taught broad curriculum subjects: reading, writing, grammar, math, social studies, health and science.
• Implemented quarterly math, social studies, language arts, and science units tailored to SOL objectives.
• Utilized smart boards and laptops to enhance learning. Assisted students with speech, reading, ESL and special education.
• Attended IEP and child study meetings, and developed 504 plans and worked with school guidance counselors on disciplinary issues.