SUMMARY:

Management position responsible for designing, organizing, and managing of Information Systems department by effectively implementing qualified personnel, current technology, efficient processes, and generating revenue.

TECHNICAL SKILLS:

• Microsoft Windows XP Microsoft Office 2003/2007
• Microsoft Cluster Services Novell Directory Services
• DNS/WINS/DHCP SAN
• Active Directory Commvault Backup Solution
• Familiar with SDLC VMware/ESX Server
• Citrix Presentation Server 4.5 SCCM
• SCOM 2007 Exposure to Linux / Unix
• Exposure to SQL 2005 Exchange 2003, 2007, and 2010

PROFESSIONAL EXPERIENCE:

Systems Engineer

Confidential

Responsibilities:

• Monitor ticket queue for trouble issues and request.
• Monitor Network for critical issues.
• Respond to critical issues after hours issues.
• Serve as an escalation point for Support Desk.
• Provide technical support for any Microsoft Server issues, on our Physical and VMWare devices.
• Work with developers to release code in production Server environment.
• Submit RFC’s for Server maintenance.
• Troubleshoot IIS issues, Share Drive Permissions issues and Grant Permissions.
• Replace Server Hardware as needed in Data Center.
• Minimum 5 years’ experience supporting Enterprise - level data center operations.
• Troubleshoot 3rd level support in Server, Desktop, and/or network infrastructure support.
• Experience with application delivery, patch management, VM Ware, Microsoft Clustering Technologies, SAN Technologies, Virtual Environments
• Build strong working relationships with other technology groups throughout the corporate organization.
• Experience with Windows Server / 2003/2008/2012 server builds, SNMP monitoring tools, and AD administration.

Infrastructure Analyst

Confidential, Buford, GA

Responsibilities:

• Build, administer, and support Windows 2003 and Windows 2008 servers.
• Implemented Solarwinds IPMonitor Systems that alerts on performance issues and provides current and historical data on server resources.
• Ensure server room and Confidential is kept up to standards in regards to power and cooling.
• Provide desktop support for end-user issues.

Senior Systems Engineer

Confidential

Responsibilities:

• Responsible for maintaining 24/7 mission critical Windows Systems.
• Provide support for standard server software including Active Directory, Group Policies, MS-SQL, Terminal Services, VMware ESX, Backup exec, and Symantec Anti-Virus
• Build, Support and maintain Windows Infrastructure, including Windows 2003 and 2008 servers.
• Work in a highly virtualized environment.
• Configure, design, analyze, recommend, install and integrate servers and software
• Interact with hardware and software vendors to assure timely resolution to any issues
• Work closely with other departments to resolve and document monitoring alerts escalation.
• Experience with supporting an EMC/Brocade SAN environment (SAN), which includes configuration of LUN’s, Storage groups, and zones.
• Develop and implement procedures for ensuring proactive maintenance of the production, backup and test environments
• Provide production after hours on-call support based on a on call rotation
• Coordinate with Project Management on customer installs and upgrades
• Assist Customer Service in diagnosing applications and customer issues
• Provide weekly status report to manager
• Research, recommend and implement new technologies
• Develop and Maintain Backup and restore operation procedures
• Implementation of HP Insight Manager Monitoring software for proactive server management.
• Meeting client deadlines by configuring account environment in a timely manner, which has a direct impact on generating revenues for the company.
• Maintain functionality of Confidential in regards to cooling, power, and server rack space.

Field Engineer\AccountManager

Confidential

Responsibilities:

• Provide remote and on-site system support, including data backup and restores, server monitoring and troubleshooting
• Assist in training junior engineers / helpdesk personnel
• Monitor and respond to trouble tickets
• Administer Active Directory domains
• Build and maintain client relationships through effective communication and delivering on the client’s expectations.
• Generate and maintain network documentation
• Build and Stabilize Microsoft Windows server and desktop environments
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables.
• Serve as the primary point of contact for client contacts
• Manages a diverse and complex scope of support issues that includes desktop, networking, servers, and database.

Senior Systems Engineer

Confidential

Responsibilities:

• Created a server inventory to provide a central location for IT support to refer to when for troubleshooting and keeping up with ngoing changes.
• Resolve various level 3 support issues ranging from Exchange 2007 certificates to terminal server issues.
• Provided a plan as to how IT support should go about implementing certain technological issues that came up.
• Presented knowledge as to how incoming and outgoing mail flows in the enterprise.
• Exposure to Exchange 2010
• Configuring and troubleshooting Windows 2008 server, Windows 2003 server, and Windows 2000 server.

Senior Systems Engineer (Lead Engineer)

Confidential

Responsibilities:

• Configure, support, and implementation of Active Directory, Exchange 2007, ESX 3.5, and file\print sharing environment. Configure antivirus, backup solution, and Citrix support for the enterprise. Provide desktop hardware and software support for local and remote locations. Configured DNS and DHCP servers for the enterprise.
• Creating Group Policy objects using the Group Policy Management Console for various organizational units and security groups in Active Directory.
• Implementation of CX300 SAN Hardware\Software. Configuration of LUN’s, Storage Groups, and Zones. File Cluster creation and support.
• Planned, managed and implemented project milestone in a timely manner and provide status reporting to IT staff on each phase of delivery.
• Organize, consolidate, and migrate data for incoming and remote sites as it integrates with the environment.
• Communicate and recommend IT policy changes to executive staff
• Implement policies as requested.
• Implementation of Citrix Presentation Server 4.5. Install and publish applications, and configure appropriate access to users or groups.
• Exposure to Linux / Unix administration.
• Designed and developed a tape backup rotation strategy for our environment to recycle to reuse media after a specified time frame, which reduced costs by $30,000 a year.
• Administer and Support Citrix Presentation Server 4.5 Environment.
• Add server to farm, setup published applications and desktops to users, setup Citrix Web Interface, and configure load balancing parameters for better performance.
• Installed ESX 4.0 on Poweredge R900 servers, add servers to VMware cluster, add virtual networking to Vshpere console for server communication with Domain, add storage to VMware storage group for virtual machines to reside on, and configure template in which to deploy virtual machines.
• Mentored 3 engineers and provided leadership and assistance to their assigned tasks and projects.
• Handled managerial duties in the absence of the Director.

Systems Administrator\Project Manager

Confidential

Responsibilities:

• As a consultant during this short term engagement, I administered and supported over 900+ HP Platform servers in addition to Windows 2000, and Windows 2003 environment.
• Saved International Paper cost by removing servers that was listed in the HP support agreement that was no longer in service. Facilitated a process to upgrade the existing server monitoring software to its latest version.
• Manage day-to-day operations of the local Confidential .
• Ensure that projects were completed on time and within budget.
• Participated as a key member of several strategic planning committees.
• Responsibilities included forecasting of future projects, budgeting and managing the engagement from inception to implementation.
• Project management responsibilities included maintaining project Schedules, time tracking, reporting and facilitating senior Leadership meetings.

Team Leader - Systems Engineer

Confidential

Responsibilities:

• Administered and supported 3500 user Network with Windows NT and Windows2000, 2003, and Netware 6.5 Servers. Configured and supported over 300 network and stand-alone printers with adherence to Service Level Agreements with Penalties.
• Administered and supported Exchange Server 2003 in a clustered environment.
• Configured, supported, and administered Network switches.
• Provided after hours on-call support for enterprise.
• Monitored daily backup operations (ArcServe, Commvault).
• Resolved printer problems that were an economic impact on the company.
• Monitored inventory of Hardware and Software using LanDesk.
• Worked on Server Consolidation project in order to improve network performance and reduced cost associated with the maintenance of server hardware.
• Technical lead on SharePoint Implementation Project and Pictometry Application Project.
• Member of team to that moved into our new Confidential
• Implementation of Active Directory, and Groupwise Email migration to Exchange 2003 as well as Exchange 5.5 to Exchange 2003.
• Team Leader for the Confidential Department.
• Provided Leadership and Guidance to the other 4 engineers and advised them regarding their assigned tasks and projects.
• Carried out certain managerial duties in the absence of the manager.