SUMMARY:

• I am seeking for a challenging Network Engineer opportunity, where I can have hands - on experience, analyze/troubleshoot unique Technologies (VoIP/VIP Collaboration, Wireless/Robotics, Network Routing/Switching, Client/Server, CRM/CTI Cloud Based Contact Centers, Network Security) and assist the Company/Team in planning, implementing and managing them successfully. I’m ready to prove myself in learning the company’s systems; expand my skill-sets. My experience in many unique industries, wearing many professional hats and ability to hit the ground running, I will contribute dedication, motivation, determination and take pride in my work towards the success/growth of your company/team.
• A seasoned IT Professional with many years of experience working with many Network Technologies (Routing/Switching, Security, VoIP/VIP Collaboration, Wireless/Robotics, CRM/CTI Cloud Based Contact Center, Team Leader, IT Project Mgmt., Admin) in many unique industries.
• The Top Executives and Sr. Technology Teams from many companies would ask me to join their strategy meetings because of the following:
• Achieved large dollar savings through; planning, implementations, managing projects, meeting deadlines, reducing downtime, multi-tasking, creative, energized by challenges, solve issues, motivating employees, interpersonal skills in building great relationships and documentation.
• My extraordinary bilingual skills (English and Spanish) in reading, writing, speaking and interpreting to interact with clients World-Wide.

PROFESSIONAL EXPERIENCE:

Confidential, Portsmouth, NH

VoIP Network Engineer

• Assisted PMs with gathering Client requirements, planning technical project plans, build production labs in testing environments, implement & migrate Legacy PBX Environments to UC Environments at unique Clusters. Deployed/Configured Cloud Based Contact Center Platforms (CUCCE, CUCCX, CUCVP), SIP/SCCP Devices to access SIP Trunks and ISP PSTN via VoIP Gateways, Virtual Packet Switching (SIP, VoIP, VIP, Data Devices), VoIP signaling protocols (SIP, SCCP, H.323, MGCP, RTP, TDM Circuits (ISDN, T1/PRI), CTI/QBE, XMPP, IMAP). Integrated unified routing (voice, video, wireless, data) intelligently to enable clients to attain customer interaction with UC solutions (real-time chat, web/voice/video conferencing collaboration, IM/presence, email). Training materials were provided for End-Client Training.
• VoIP/VIP Unified Collaboration Solutions (CUCM, CUC, AA (Scripting), TFTP, VIP Conference (Jabber (IM/Presence), Cisco WebEx, SIP, RTMT, MeetingPlace, Mobile/IP Communicator, IP IVR, CUCVP, Legacy PBX (Cisco, Avaya, Nortel), eVoIP Systems/Features)).
• VoIP Tools (Cisco Prime, CUBE), ERS (E911, SRST), TRS (Exony, Rivermine, EWR, CA SDM, EVVS DB). Provision CU Platforms (Device Pool, Registration, Devices, LDAP, Dial-Route/Dial-Peer Planning, Cluster, Partitions/Calling Search Spaces, Security, VM, MACs, Porting).

Confidential, Cherry Hill, NJ

Bilingual IT Specialist

• Assisted Contact Center Project Managers with implementing VoIP/VIP UC Contact Centers with CRM/CTI Cloud Based Solutions for Clients Employees to achieve their Annual Enrollment/Qualified Life Events with Benefit companies by following Benefits/HR rules & regulations.
• VoIP/VIP UC & CRM/CTI Cloud Based Contact Center Solutions (CUCM, CUC, VIP Conference (Jabber (IM/Presence), TelePresence), WebEx, LDAP, VIP Phones/Screen-Pop, KLG, KForce/Knova, Vantive, Clarify, IEX Tot. View, Info Bank, S3, CSR IAM, Siebel, SAP, SAS).

Confidential, Pennsauken, NJ

Independent Consultant

• Assisted Mgrs. of companies with assignments, temp work, music freelancing, volunteering, online training and personal/occupational projects.

Confidential, Portland, ME

Network Engineer

• Assisted IT Managers with configuring/troubleshooting Routers, Switches, Firewalls, Servers, F5 Load Balancers, ISPs for Network connectivity.
• Network Routing/Switching Technologies:
• Layer 3 (WANs) Technologies / Internet Service Provider (ISP) Technologies:
• Routers/Layer 3 Switches Configurations, Routing Protocols (MPLS, BGP, OSPF, EIGRP, RIPv2), Routing (Dynamic, Static, Default), WAN Connectivity (Leased Line (PPP), Circuit Switching (T1, PPP, ISDN), Packet Switching (MPLS (VoIP, VIP, QoS, Data), Frame Relay (DLCI), VPN (Remote Access, Site-To-Site), DSL, PPPoE, Cable Modem, Wi-Fi)), ACLs (NAT, PAT, Internet).
• Layer 2 (LANs) Technologies:
• Layer 2 Switches Configurations, MAC Address, VLANs (Switchports (Access, Trunk), VTPv2 (Modes (Server, Client, Transparent), Domain Name, Password, Pruning), STP (PortFast, UpLinkFast, BackboneFast), CoS/QoS, Switch Port Security).
• TCP/IP Technologies: | Layer 1 Technologies:
• Subnetting (Networks, Hosts, Reverse Engineering, VLSM), IP Addressing, Protocols (TCP, UDP (QoS, VoIP/VIP), IPSec, SSL, FTP, SMTP/POP3, HTTP/HTTPS, DNS, DHCP, ICMP, IPv4/IPv6).
• LANs (FastEthernet, Ethernet, Fiber Optic), WAN Connectivity to Internet Service Provider (ISP).

Confidential, New York, NY

Wireless Network Engineer

• Assisted IT Directors with planning, architecting, implementing VoIP/VIP Unified Collaborative Solutions, Wireless Architecture Infrastructures with Cisco and Juniper Devices (Routers, Switches, Firewalls, Load Balancers (F5, Palo Alto)), for unique Wireless/Robotic Projects.
• Worked with TierPoint Data Center Solutions (Cloud, Colocation, Services, Security/Compliance, Disaster Recovery, Data Centers), Salesforce.
• Wireless Technologies / Robotic Technologies:
• Configured L3 Wireless Switches/Routers (WLAN/WWAN) and connected the following devices to achieve the following:
• WLC enabled wireless connectivity via WAPs with Layer 3 security, wireless operations, security policies, wIPS capabilities, RF Management and QoS for voice/video. WLA tracked location of wireless devices with the WCS, WLCs & WAPs.
• WCS managed WLA, RF, config, policy, security. WiSM Modules provided connectivity via WAPs, WLAN controls, WAP backups.
• Wireless Adapter delivered Wireless Signals to connected Wireless Devices and Wired Devices via Ethernet to reach ISPs.
• Wireless Mobility Networks (802.11a/b/g/n/ac/ax, 2.4/5 Ghz Bands, MIMO, Beamforming, Band Steering, DFS).
• Wireless Tools:
• Site Surveys measured wireless RF interference, identified optimum density, placement of WAPs for wireless coverage, data rates, network capacity and roaming capability for every Site. Capacity Planning increased application capability of network locations.
• Fluke Wi-Fi Device Analyzer tested the Wi-Fi accuracy connectivity. Iperf Bandwidth analyzed the bandwidth location accuracy.
• Wireless signaling protocols (SNMP, XML, SOAP, LWAPP, WPA2, SSID).
• Wireless Client/Server:
• WCS managed Wireless Networks and Devices. Veriwave Mobile measured Data, Voice, Video and Wireless.
• BlueCat DNS: Converted Website Names to IP’s. DHCP: Distributed IP’s to Network Devices. E-Mail: Attained Email Connectivity.

Confidential, Moorestown, NJ

Network Infrastructure Engineer

• Assisted PMs with implementing, supporting and maintaining LANs, WANs, Routers, Switches, Security Solutions, Servers, Load Balancers.
• Monitored/protected network infrastructure peripherals/traffic leakage and systems access control from malicious cyber-attacks (hacking, spam, dos, malware (bot/virus), phishing (email/password) ) by thoroughly locating the incident root causes to prevent future attempts.
• Network Security Solutions (Firewall, Site-To-Site/Remote Access VPN (Anyconnect, CyberGhost), DLP, SIEM, IPS/IDS, Identity Awareness, App/URL Filtering, DAM, Symantec, Forensic Analysis, WUG, Inspection Rules/ACL's, Wireshark, LANWatch, StatSeeker, GSX Monitor).

Confidential, Moorestown, NJ

Network Engineer

• Assisted IT Managers with technical support to LAN/WAN connectivity, Routers, Switches, Firewalls, Servers, Load Balancers & ISPs.
• Clients: Cendant Mortgage, CompUSA, Bank 1, UIT/EDS, Mitsubishi, GM, GMAC, Canon, PRS, Kana, Hi-Tec Sys, Motive Com, AFLAC.

Confidential, Troy, MI

Lead Network Engineer

• Assisted Project Managers with gathering requirements, project plans for implementing VoIP/VIP and CRM/CTI Unified Solutions, LANs, WANs, Wireless Networks, Firewalls, F5 Load Balancers to work with Cloud Based Contact Center Platforms (CUCCE, CUCCX, CUICM).
• VoIP/VIP and CRM/CTI Unified Solutions (Aspect Enterprise Portal (CTI/CMI, eWFM, eWFI, Data Repository, MMAS, ACE/ERMS, Web Interaction/Filter, Telecall, Winset Screen-Pop & Desk Phones), SAP, Siebel, SAS, PeopleSoft, DataMart, CSS). MS Office Suite, MS Project.

Confidential, Marlton, NJ

Lead Technical Service Engineer

Responsibilities:

• Assisted PMs with implementing Routers, Switches, Firewalls, Load Balancers, VoIP Unified Solutions to work with Contact Center Platforms.
• Migrated Legacy Nortel PBXs to Unified Environments, utilized Virtual Packet Switching, T1s and VoIP protocols (SIP, H.323, H.248, MGCP).
• VoIP Unified Solutions (CUCM, Symposium, Call-Pilot, MAT, MCS, IVR, CUCVP, TelePresence, MeetingPlace, Polycom, Mobile IP Comm.).