OBJECTIVE:

• I am seeking to secure a position in the Information Technology industry which requires a high degree of design, implementation, maintenance, troubleshooting, and customer and vendor relations skills to provide maximum up - time to network, system, and application environments.
• I have experience in the Data-Center infrastructure, LAN and WAN networking, and disaster recovery environment’s.

WORK EXPERIENCE:

Confidential, East Cleveland, OH

Network Engineer

• Responsible for the support and management of the layer 2, layer 3, main campus and core networks. Including support of the wireless infrastructure, Cisco wireless access points, Cisco wireless controllers, and end all user connectivity issues.
• Responsible for the support and management of the Layer 2 networks in our North American locations.
• Handled trouble tickets to resolve network related issues throughout North American locations.
• Played a major role in a campus-wide Cisco switching hardware upgrade and refresh. Configured, planned, and coordinated the deployment and cut-over of 24 switches from legacy Cisco 3560 switches to Cisco 3850 switches.
• Collaborated with the internal network team for any changes, and upgrades to the main campus core and infrastructure.
• Worked with Global network teams in US and Europe to facilitate network changes through Corporate driven initiatives.
• Responsible for the management, and administration of the Cisco VOIP telephony network, including Cisco Call Manager (UCM and CUCM) for locations in North America. Provisioned user phones, made required changes, and resolved end user issues.
• Managed and administrated Avaya PBX phone systems throughout the US and Canada. Managed provisioning, changes, system improvements, and resolved end user issues.
• Lead major network changes that involved global collaboration, to support evolution within the Company that involved making required network related changes in order meet the needs and demands of the business.
• Experience in BGP configurations for HSRP and dual router configurations for WAN/LAN redundancy. Spearheaded a North American and Latin American project to convert their old DHCP/DNS environment to a new Corporate implemented DHCP/DNS environment. This involved strategic planning, communication, support availability, scripting, configuring, and implementing, with complete success of the cut-over for all locations.

Confidential, Green, OH

Network Engineer

Responsibilities:

• Team lead in a specialized project to establish various communication solutions to financial institutions involved in a Windows 7 upgrade, and a Diebold platform upgrade to ATM terminal fleets.
• Employed VPN and MPLS communication solutions to clients for secure communications in conjunction with multiple Diebold data centers while exceeding regulatory financial standards.
• Represented network team on high level conference calls with financial institutions to plan, design, and implement a secure network solution Worked very closely with clients from beginning to end to successfully deploy their communication solutions.
• Worked with various internal departments to coordinate all aspects of each phase of the project process.
• Design and engineer documentation necessary to establish secure VPN and MPLS configurations while working with corporate security and firewall teams.
• Responsible for the coordination of firewall team, and client IT personnel, to test, troubleshoot, and establish successful VPN and MPLS communications into their network.
• Responsible for coordinating, tracking, follow through, and completion of an average of fifty projects at a time, to ensure successful implementations were completed within deadlines.
• Responsible for troubleshooting VPN/MPLS/wireless/DSL issues with field technicians and clients to maintain connectivity and verification of the end devices to maintain communications.
• Configured MPLS Routers to migrate services to a second datacenter.
• Monitored ATM traffic over VPN/MPLS/DSL/Cellular networks through Solarwinds Orion monitoring platform. Responsible for mitigating network changes, and supporting change requests to ensure communications were maintained and efficient problem resolution was achieved. Assisted in devising solutions to better prevent repetitive issues, troubleshooting requests, and successful project completion. Successfully trained several new hire employees for development as successful members of our team.
• Took initiative to learn new roles, assist with continued success, and organization of our department.
• Daily experience with editing/creating Microsoft Visio diagrams. Utilized Microsoft Word and Excel daily to create, edit, and collaborate documentation.

Confidential, Medina, OH

Service Technician

• Represented the face of the company by dealing first hand with any customer issues both residential and commercial Setup, planned, analyzed, and maintained wired, and wireless networks.
• Performed duties responsible for rectifying issues with customer computers related to reestablishing an internet connection.
• Maintained, repaired, and prevented VOIP, video, and data issues, both at premise (home), on physical plant line work and head end network while submitting proper documentation.
• Read fiber/coax maps/prints to identify, and locate issues on main system network. Experienced in mechanical and fusion splicing of fiber optic cable. Provided training to new employees in field, and mentoring.