SUMMARY:

• To provide a stable life for my family while furthering my Skills in the Network Engineering Field to become a valuable asset to the Industry.
• I have learned so much in the Networking field; from Confidential to Confidential then to Confidential . I aim to keep up the pace to further my knowledge and understanding in this field. I learn quickly and within a short time have others look to me for help and guidance. I’m a great problem solver and have a natural grasp of technology and a thirst to learn. I have a solid work ethic; I take pride in what I do and I strive to do it right.

EXPERTISE AREA:

• Computer Support
• Networking
• Customer Service
• Team Lead

TECHNICAL SKILLS:

• Perform Setup on routers and switches
• Perform backup and restore configurations
• Troubleshooting issues with Network connectivity, Firewalls
• Data Cabling Making and Running
• Experience in Configuring Calix, ADTRAN, Occam, Motorola DSLAM’s
• Experience in Configuring REDBACK, Cisco, Juniper, Alcatel, Cyan
• Also Cisco, and various ATM Switches
• Fiber including Ethernet, IPTV, and MGCP
• Understanding of GR - 303 and ATM protocols

PROFESSIONAL EXPERIENCE:

Sr. Network Engineer

Confidential, St. Petersburg, FL

Responsibilities:

• Advise Staff on Setting up Provisioning for new Switches, COTs, and DSLAMS
• Work with Engineers to develop proper Standards on new processes
• Develop Process to Turn - up New devices and Test with Technicians in the field
• Troubleshoot and Isolate advanced network issues on layers 1-3 of the OSI Model (DSLAMS, Aggregators, ATM switches, Ethernet Switches, Routers)
• Use M6 and Knowledge of ADSL equipment, protocols, and networking to troubleshoot new and existing devices and Customer issues
• Provision and troubleshoot path on Packet Optical (CIENA) using Planet Operate
• Setup and Troubleshoot Alcatel 7360, 7367, using CLI and AMS(GUI)
• Setup and Troubleshoot various Adtran models including 50 00 500 4 50 06 124 8 V with ADSL, VDSL, GPON, OLT using CLI and GUI
• Setup and Troubleshoot various Calix including C7 E7 E5 with ADSL, VDSL, GPON, OLT using CLI and CMS(GUI)
• Handle Higher level Trouble Tickets from other Less experienced Coworkers and work with Other Departments to resolve issues
• Handle orders and tickets is within a SLA window while contacting other departments to fix or move issues along
• Hands-on configuration of Cisco, Juniper, Alcatel, Redback routers and switches
• Command line with Putty, HyperTerminal and with Telnet
• Configuration of VLANs, VTP, STP/RSTP, 802.1q, MPLS, ERPS
• Implemented the FOA for Vantage in Texas and California and help develop process, Configuration, and Troubleshooting of VANTAGE (IPTV)
• Work with EMS, AMS, CMS, IMS, TRIAD to manage, monitor, and inventory devices

Network Analyst I

Confidential, Little Rock, AR

Responsibilities:

• Use MSS to Setup Provisioning for new Switches, COTs, and DSLAMS
• Work with engineers to fix MSS to reflect proper standards and/or reflect what’s in the field
• Turn-up New devices and Test with Technicians in the field
• Troubleshoot and Isolate advanced network issues on layers 1-3 of the OSI Model (DSLAMS, aggregators, ATM switches, Ethernet switches, routers)
• Use MSS and Knowledge of ADSL equipment, protocols, and networking to troubleshoot new and existing devices and Customer issues
• Setup and Troubleshoot various ADTRAN models including 50 00 500 4 50 06 124 8 V with ADSL, VDSL, GPON, OLT
• Setup and Troubleshoot various Calix including C7 E7 E5 with ADSL, VDSL, GPON, OLT
• Handle Higher level Trouble Tickets from other Less experienced Coworkers and work with TNOC to resolve issues
• Handle orders and tickets is within a SLA window while contacting other departments to fix or move issues along
• Hands-on configuration of Cisco, Juniper, Alcatel, REDBACK routers and switches
• Command line with Putty, HyperTerminal and with Telnet
• Configuration of VLANs, VTP, STP/RSTP, 802.1q, MPLS, ERPS
• Configuration and Troubleshooting of MGCP and IPTV (FIOS)
• Work with programs EMS, NETCOOL, CMS, IMS, to manage, monitor, and inventory devices

EIM Coordinator

Confidential, Fayetteville, AR

Responsibilities:

• Travel to Different Tyson Facility every Month and Take Inventory and Convert to SAP
• Using SAP; we would convert the existing Inventory System
• Train users on new inventory system SAP during a transition period
• Troubleshooting and managing SAP during implementation
• With every release we would learn new aspects of the system and in turn teach the users we supported
• Put in Remedy tickets with details to get bugs or issues resolved
• Document the training and progress of the supervisors we train

Network Analyst

Confidential, Little Rock, AR

Responsibilities:

• Taking Chats for Status Requests and Escalations and Troubleshooting
• Working orders in Oracle to Add, Suspend, Restore, Modify, Delete service
• Provision equipment to reflect records or find the error in records and submit for correction
• Troubleshooting to restore service or determine if there is an Outage
• In an Outage narrow area and document for Escalation Coordinate with Engineering to fix Outages
• Flag areas as outages to reduce calls and tickets
• Monitoring ASAP work order queues and assigning ASAP tasks and remedy jobs to engineer group
• Maintain history/notes in remedy to keep tickets on track

Network Technician Level II

Confidential, Little Rock, AR

Responsibilities:

• Responsible for working directly with end users to provide hardware and software support
• Network troubleshooting and monitoring.
• Install, upgrade and setup computer workstations, printers and other required peripherals
• Provide support for workstation hardware, peripherals, operating system, SCCM, and client side networking
• Provide software support for business applications, Windows operating systems, MS Office suite, Outlook, anti-virus software, and software development tools
• Work closely with an existing Call Center in resolving network support issues in resolving tickets assigned by the network administrator group
• Ensure all customer requests are handled and resolved in a prompt, efficient manner. Coordinate with appropriate engineering and other support personnel to satisfy customer requests
• Develop technical documentation and participate in the establishment of network support policies and procedures

Computer Technician

Confidential, Jacksonville/Little Rock, AR

Responsibilities:

• Responsible for installing and configuring Desktops and networking equipment at the Little Rock Air Force Base
• Was part of a large Refresh Project St. Vincent's Hospital
• Backup User files, document which programs, printers, peripherals and settings were in use
• Setup computer workstations, install software, printers and other required peripherals