SUMMARY:

• Manage and support global network services for major global upstream customer accounts
• Liaise with customer IT groups to deliver managed services
• SAN/NAS Storage implementation with archiving plan - US and Canada
• Coordinated a world-wide MS Exchange 2010 migration
• Design and implementation of a US and International MPLS, AVPN WAN
• VSAT network communication systems on offshore vessels and field operations
• Implemented Offshore Satellite/Cellular communication and messaging system
• Negotiated, designed, and installed a nationwide telecom plan LD, cellular and video saving USA operations more than $2.5 million over the course of the contract
• Managed several proprietary development projects for technical applications
• Storage Management Business Recovery
• Technology Integration/Management Strategic Analysis/Planning
• Project Management Budgeting/Cost Control
• Datacenter/Network Management Vendor Management
• Training/Mentoring Security/Policies
• International Experience Technology Roadmaps

TECHNICAL SKILLS:

Systems: Apple, DEC, HP, SGI, SUN, Dell Computers

Storage Systems SAN/NAS/Archive: NetApp, HP RISS/EVA/MSA, NexSan, Isilon and EMC, Dell Compellent and EqualLogic

Switches & Routers: Cisco, HP, Nortel

LAN/WAN: Riverbed-Steelhead, Cascade Profiler, Wire Shark, Cisco-WAAS, Cisco Works

Load Balancer: F5, Juniper

Security: Sonicwall, Juniper, Cisco, and Checkpoint Firewalls, Blue Coat Proxy, Iron Port, Mail Marshall, MS Threat Management Gateway, Alert Logic, Open DNS, Ping One, MX Guarddog

Video Conferencing: Polycom, Tandberg/Cisco

Mobile Devices/Telecom: Blackberry, IPad, IPhone, Droid, Nortel & Cisco PBX

Microsoft Products: Windows,Office,Office365,SQL,Exchange,Navision,SharePoint, TMG

ERP/HRIS: Deltek Vision, Navision, AEGIS, HR.net, Oracle, SAP B1, Success-ware

Backup/Replication: Commvault, Backup Exec, Atempo, Double Take, VM SRM, Novastor

OS/NOS: Open VMS, NetWare, Windows Server, Linux, Mac OSX,VM Ware, Fusion

Service Desk: Symantec Service Desk, SA Manage, Service Now, Altiris, OTRS

VOIP: Cisco Call Manager, Nortel Call Pilot, Telemate

MDM: Black Berry Enterprise Server, Zenprise, Mobile Iron, Airwatch

Network Monitoring: PRTG, Solarwinds Orion, Sniffer, CiscoWorks, Nimbus

Collaboration/Messaging: Team Lab, SharePoint, Zimbra, Exchange, Salesforce, Lync

Remote Support: VNC, RDP, Team Viewer, Logmein

VSAT: Intellian, SeaTel, SATManage, Snap TV, IPTV, IDirect, O3B

PM: Clarizen, MS Project

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Operations Analyst

Responsibilities:

• Manage IT and telecommunication systems
• Facility management and security
• Application management and support
• Datacenter management
• Project management

Confidential, Houston, TX

Global IT Service Delivery Manager

Responsibilities:

• Focused on superior customer service, uniform application of business procedures across the enterprise and the oversight of customer facing projects especially those with high risk, complexity and visibility for upstream customers
• Manage and monitor resource activity during sales, service delivery and service management phases globally- Eastern and Western Hemispheres
• Manage customer facing activities on regional and global projects
• Perform LAN/WAN analysis, design, testing, and implementation planning oversight for enterprise applications and systems utilizing Solarwinds, Riverbed and Cisco products
• Manage relations with all levels of customer management and IT staff ensuring system quality and conformance to standards
• Coordinate and monitor the activities of all levels of operations and engineering personnel performing the traditional functions of systems analysis and fault finding, LAN/WAN network utilization and performance of customer business-information systems
• Ensure proper application of people, systems and processes to deliver high quality and high availability services. ensuring service SLA’s are met 99.5% for customers
• Interface with operations (NOC & Global Engineering) to identify and to solve operations problems and LAN/WAN performance management
• Perform incident resolution and root cause analysis with internal business units using Service Now
• Application performance design and analysis

Confidential, Houston, TX

Senior Consultant

Responsibilities:

• Install and maintain virtual server infrastructure, including SAN/NAS administration, virtual server provisioning, upgrades, and performance monitoring with VMWare and EMC Isilon Storage 7PB with Infiniband and ISCSI
• Supply in-depth technical expertise on assessment/infrastructure projects
• Provide system and technical support for sales team
• Support for various enterprise wide applications and hardware
• LAN/WAN systems support, maintenance, and performance monitoring

Confidential, Houston, TX

Regional ICT Manager

Responsibilities:

• Provide leadership and technical direction for North American Information Technology environment and IT staff at 40+ locations, 4 datacenters, and various server rooms 300+ Windows Servers
• Plan, direct, and coordinate activities of the IT organization and business to ensure that goals and objectives of projects are accomplished with prescribed time frames and funding parameters for North American IT
• Identify and plan to optimize and reduce operating costs where possible in both I.T. and business process operations
• Partner with business managers and process owners to identify opportunities for process and system improvements, including initial development of business cases and scoping of projects
• Review project proposals or plans to determine time frame, funding limitations, procedures for accomplishing project, staffing management, and allotment of available departmental resources to various phases of project
• Set and review current Policies and Practices for IT and evaluate IT staff and systems within the region while maintaining SLA’s
• Set 3 year plan-technology roadmap for regional business lines
• Analyze and report to the Executive Team the status of IT systems in North America
• Storage Solutions-Archive, Backup, Restore, & Replication
• ILM-Developed and implemented plan for data retention schedule US & Canada
• Perform IT Audits/Assessments and recommend best practices N. American divisions
• Business Recovery Planning, Design & Implementation
• Data Center and Server Room build-outs
• Developed Confidential Cloud and Confidential Framework-Best Practices/Standards
• Design and refresh of Global Videoconferencing Systems-Polycom
• MS Exchange 2010 migration
• Microsoft Select and Enterprise Agreement-Software Licensing

Confidential

IT Manager

Responsibilities:

• Manage IT Staff and Operations-Houston Campus & 26 US satellite offices LAN/WAN (Frame Relay & MPLS)
• Work closely with colleagues in other Confidential Locations worldwide
• ISMS Policy development and implementation
• Deltek Vision and MS Navision (ERP) design and implementation and HRIS integration HR.net

Confidential

Information Technology Manager

Responsibilities:

• Responsible enterprise International LAN/WAN with direct support of multiple company’s computer systems domestic and International locations
• Maintain/Advise management about software systems and coordinate/perform hardware/software maintenance

Confidential

Computer System Specialist I & II

Responsibilities:

• PC Desktop/Mainframe support & backup