SUMMARY:

• Technical professional and senior infrastructure technologist with 20+ years of experience, providing implementation, transformation and support services in large enterprise ITIL environments.
• Primary focus is on Messaging: Microsoft Exchange, Blackberry Enterprise Server (BES), Compliance, as well as Server and Desktop Management.
• Installation, configuration and Troubleshooting of Microsoft Exchange 2010/2007/2003/2000/5 servers, Windows 2012/2008/2003/ NT, BES 5/4.1, Active Directory, DNS, WINS, DHCP, HTTP, IIS, SMTP.
• Familiar with Office 365, Exchange 2016, Azure AD, Hyper - V, and VMware ESXi ver 5.5.

TECHNICAL SKILLS:

Operating Systems: installation, administration and support of; Windows server 2012/2008/2003/ 2000/NT 4.0, Active Directory services. NIC Teaming, Clustering, Storage Spaces.MS Exchange 2010/2007/2003/2000/5.5 installation, administration & support, PowerShell cmdlets, etc.Black Berry server 12/5/4.1.6, MS SQL Server 2005. MS Terminal Services.Citrix Metaframe XP, Citrix Presentation Server 4.x, installation, administration and support. Applications publishing, Printing. VMware workstation 7/6.5.Windows 10/8.1/7/XP Pro/2000 Pro, Windows NT 4.0 workstation, Windows 9x, WFW, DOS 6.22.

Network S/W: TCP/IP, DNS, DHCP, WINS, FTP, HTTP, IIS, SMTP. SCOM 2012, NetIQ AppManager 6.02, ARCserve 2000/6.1, ntbackup, Backup Exec 8.5, Microsoft Antigen for Exchange, Norton Antivirus, McAfee, etc.Have used JIRA, Remedy and HP OpenView ticketing software.

Desktop Applications software: MS Office 2013/2010/2003/2000/97, Outlook 2013/2010/2007/2003/2000/98, TrueImage, Drive Image, Lotus Notes client 4.5/3.x, Ghost, Acrobat Pro 6.0, IE 7.0/6.0/5.0, Netscape, NAV, etc.

Computer hardware: Have experience installing and supporting IBM, Compaq/HP, and Dell servers.IBM, Compaq, and Clone PCs, and Laptops. Apple computers, and laptops. Printers, RAID controllers, HP Jet Direct cards, PCMCIA cards, Fax/modems, ADSL modems, ISDN adapters, SCSI, IDE and SATA hard disk drives, CD-ROMs, Tape drives, scanners, sound cards, and Blackberry devices.

WORK EXPERIENCE:

Confidential, Alexandria, VA

Messaging Engineer

• Provide Level 3 and Level 4 technical support in the Messaging department.
• Support Windows 2008/2008 R2 SP-2, AD, Exchange 2010 servers on HP hardware. Outlook 2007,Office Communicator 2007, vSphere 6, GOO server, F5Load Balancers.
• Monitor Exchange using System Center Operations Manager (SCOM).
• Troubleshoot Outlook email delivery issues and fix problems as required.
• Configure and maintain Exchange Connectors. Troubleshoot and fix Mailbox and email delivery issues,Public Folder issues, Calendar issues. Configure and resolve Exchange 2010 requests using PowerShell cmdlets, EMC and EMS.
• Troubleshoot and fix Exchange 2010 DAG related problems, mailbox and email delivery issues, Public Folders, message tracking, monitoring, etc.

Confidential, Washington D.C

Messaging Engineer

• Provided Level 2 and 3 technical support in the Messaging department in a 24x7 ITIL environment.
• Supported Windows 2012/2008 R2 SP-1, Exchange 2010/2007, BES 12/5.0 servers.
• Managed mailbox creation/deletion, modify permissions, and troubleshooting.
• Troubleshot Outlook 2013 email delivery issues, Calendar issues, distribution lists, Public Folders, etc.
• Monitored Exchange on a daily basis using System Center Operations Manager 2012 (SCOM 2012).
• Monitored the BES 12, BES 5 and GOOD servers.
• Configured and resolved Exchange 2010 requests using PowerShell cmdlets, EMC and EMS.
• Troubleshot & fix DAG issues. Configured and maintained Exchange Connectors. Troubleshot and fixed Mailbox and email delivery issues, Public Folders, Calendar issues. Configured and resolved Exchange 2010 requests using PowerShell cmdlets, EMC and EMS.
• Created Blackberry user accounts, troubleshot email delivery issues.
• Created Good user accounts, and Troubleshot email delivery issues.
• Kept track of trouble tickets using the JIRA ticketing system.

Confidential, Merrifield, VA

Messaging Engineer

• Worked at the VA EMOC Eng. department providing messaging support; BES 4.1, Blackberry related issues, Exchange 2003 in a Windows 2008/2003 Active Directory site supporting a 24x7 ITIL production environment serving 80,000+ mailboxes, and over 7,000+ Blackberry users over 450 remote sites.
• Support Windows 2008/2003, Exchange 2003, and BES 4.1.6 servers. Outlook 2007/2003, and NetIQ AppManager for reporting system errors and alerts.
• Manage AD, user accounts and mailboxes, also Blackberry user accounts and Blackberry devices.
• Provide live monitoring and immediate response to problems reported by NetIQ AppManager 6.02 including; failed clustered resources, failed hardware on servers, Exchange Queue buildup, etc. Work with CIC Reporting and the Network team to quickly resolve network outages at remote sites.
• Create SOPs, RFCs, and RCAs as required. Assist in the hiring process and train new personnel.
• Follow strict procedures regarding the installation of Windows OS, applications, patching, and rebooting servers by creating and following RFCs requests.
• Keep track of trouble tickets using Remedy ticketing system.

Confidential, Arlington, VA

Messaging Engineer

• Work in the TOC Engineering department providing 2nd and 3rd level support under ITIL standards.
• Supported Exchange 2003, BES 4.1 and Blackberry related issues in a Windows 2003/2000 Active Directory site with over 80,000 AD users, and over 6,000 Blackberry users over 450 remote sites.
• Supported Windows 2003/2000, Exchange 2003, and BES 4.1.6 servers. Also Office Communicator 2005 ver. 1.0.559, Outlook 2007/2003, and NetIQ AppManager for reporting system errors and alerts.
• Patched Windows 2003 and BES 4.1 servers.
• Managed AD, user accounts and mailboxes, also Blackberry user accounts and Blackberry devices.
• Provided live monitoring and immediate response to problems reported by NetIQ AppManager 6.02 including; failed clustered resources, failed hardware on servers, Exchange Queue buildup, etc. Work with TOC Reporting and the Network team to quickly resolve network outages at remote sites.
• Occasionally connect to the client’s computers via Windows NetMeeting to resolve 2nd and 3rd level issues that 1st level support can't resolve.
• Installed new printers on servers, and troubleshoot printing issues that 1st level support can't resolve.
• Followed strict procedures regarding the installation of Windows OS, applications, patching, and rebooting f servers by creating and following Break Fix requests.
• Worked with minimal supervision and documented ticket progress and resolution in the Peregrine ticket tracking system.

Confidential, Morris Plains, N.J

Exchange Administrator

• Performed Windows 2003 and Exchange 2003 server builds, mailbox moves, and public folder replication.
• Installed Windows 2003 Enterprise Edition on HP Proliant G2, G3 and G4 series servers with MS1000 Arrays.
• Installed SSD and MSA firmware and drivers. Configured server drive arrays and RAID volumes.
• Installed and configured applications; Trend ScanMail for Exchange, ServerProtect Normal Server, NetIQ AppManager Agent, Legato Backup Agent, OmniAnalyzer Agent.
• Installed Exchange 2003 Enterprise Edition on several servers, service packs and updates. Added exchange servers to the respective Administrative, and Routing groups.
• Added Exchange servers to the Organization’s System policies for Mailbox and Public Folder servers.
• Moved mailboxes to the new Exchange 2003 servers.

Confidential, Westbury, N.Y

Systems Administrator

• Provided installation and support to several companies whose environments consisted of Windows 2003/2000,servers, AD, Exchange 2000/2003/2007, Windows SBS 2003, Citrix Presentation Server 4.0, Windows XP,IronMail, Genifax, Apple computers, etc. Also TCP/IP, DNS, DHCP, IIS, WINS, SMTP, OWA, MS Antigenfor Exchange. Troubleshot daily network and systems issues relating to Windows, AD, Exchange, etc.
• Supportted HP, Compaq and DELL servers, also DELL and apple workstations.
• Provided level II support and issue resolution to ten WAN/Internet connected sites (nationwide and overseas) in an environment consisting of 40 + Windows 2003 servers with over 2000 users.
• Performed daily Exchange server support; Add, change, delete users and mailboxes, mailbox moves, mailbox recovery, backups/restores, message tracking, Exchange maintenance and monitoring. Exmerge mailboxes to PST files. Assisted users with Outlook 2007/2003 problems, Blackberry devices activation and support, etc.

Confidential, Purchase, N.Y

System administrator

• Provided administration & support in a Windows 2003/2000 AD environment consisting of a DR center (Disaster Recovery), e-mail hosting, and support to over 100 remote Hedge Fund companies.
• Supported Exchange 2003/2000 and BES 4.0 servers; installation, administration and support. pcAnywhere,Backup Exec 10/9.0, XOsoft. Legato EmailXtender, pcAnywhere, NAV, MS Office 2003/XP, etc.
• Assisted in the installation of new sites; including server racks, servers, workstation installations, networking Equipment, CAT 5 cable, wireless routers and NICs, Bloomberg, Reuters, etc. Supported HP, Compaq and DELL servers, also DELL and HP workstations.
• Installed, maintained and supported HP-Compaq and Dell servers, DSview 3.0 for remote management.

Confidential, Bronx, N.Y

Exchange Administrator

• Provided administration and support in a Windows 2000 Active Directory environment consisting of two sites and over a 1000 users, and the daily maintenance of the MS Exchange 2000 servers, etc.
• Assisted in the maintenance of the Citrix Metaframe XP server farm; created new accounts, provided access to applications, printing, assisted remote users with connectivity problems, etc.
• Provided remote network and desktop support using Terminal Services, and VNC.
• Performed some maintenance on the Active Directory services.
• Supported Compaq servers, and Compaq workstations.