Satellite communications analyst Resume

TECHNICAL SKILLS:

70 - 80 WPM
MS Office
Advanced troubleshooting Windows 7/8/10
Intermediate browser/ browser troubleshooting
Adept ability in Javascript/Java, C#
Adept knowledge of computer networking and web technology
Master’s level knowledge of the five core technologies
Intermediate BIOS troubleshooting
Proficient in physical computer build knowledge
Java/C++ literate, entry level
Ordering/assessment of required parts to build a customized desktop for personal use
Building PC’s for personal use or assisting friends with physical build
Overhaul/installation of requisite drivers, Windows operating systems, BIOS configurations for newly built computers
Imaging of Operating System software to physical drives for overhaul/installation

PROFESSIONAL EXPERIENCE:

Confidential

Satellite communications analyst

Responsibilities:

Remedy Ticketing System management
Active Directory management
Responsible for the provision of troubleshooting support and analysis for software programs through computer based systems in relation to Satellite Communications terminals
Provide assistance for customers
Currently possess four(4) years of experience with information systems and Satellite Communications equipment
Maintenance of Satellite Communications equipment through provided maintenance requirement cards or manuals with appropriated guidelines for maintenance and troubleshooting
Interface with field techs on site via phone or email through the entire process of maintenance, beginning with a report of the issue, corrective measures taken/to be taken by the site, leading to eventual resolution of equipment issue.
Keep an active tracking system and watch log of all site and terminal issues through use of documents contained within Satellite Maintenance Center computer systems.
Actively create, update, and close out any maintenance related tickets within Remedy ticketing system
Passive/Active troubleshooting with field technicians on computer hardware configuration
Troubleshooting assistance to field technicians with Windows 7/8/10 applications, errors, installation, general troubleshooting

Confidential

Operations Specialist

Responsibilities:

Worked in the combat information center as watch center supervisor
Supervised a team of 15 - 20 in the collection, analysis, interpretation, decryption, and dissemination of tactical and navigational data
Delivered reports of all information to the watch officer, tactical action officer, and commanding officer
Supervised the watch to ensure the safety of all 1,000 sailors aboard the ship as well as over 2,000 marines.
Message writing/interpretation/editing. Maintained hundreds of casualty reports on equipment, maintenance reports, and situation reports.
Secret and classified message traffic coordinated through ship interconnection servers to deliver correct information to designated warfare commanders
Implementation, upkeep, and upgrade capabilities for Cyber security systems for QA/IA purposing.