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Avaya Platform Engineer Resume

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SUMMARY:

  • IT Consultant whose strengths in designing and implementing Avaya systems coupled with strong troubleshooting skills has allowed my employers to secure orders and execute projects on time.

TECHNICAL SKILLS:

  • Avaya Architect/Engineer
  • Virtualization
  • Call Center
  • Messaging
  • Conferencing problem - solving/decision making strong oral/written communications fast learner of new technologies performance/productivity improvement
  • VoIP
  • SIP
  • H.323
  • MS Office
  • Visio
  • LAN
  • WAN.

PROFESSIONAL EXPERIENCE:

Confidential

Avaya Platform Engineer

Responsibilities:
  • Placed at Confidential as an Avaya Platform Engineer. Responsibilities included Architecture designing, integration of third-party systems with Avaya, programming in Communication Manager and supporting voice systems. Managed, maintained and continuously improved complex in bound call center services for routing, delivery and recording using extensive technical knowledge of systems, applications, platforms, network and carrier services.

Confidential

Avaya Design Engineer

Responsibilities:
  • Designed and implemented solutions based around Avaya systems. This involved gathering requirement from the client, liaising with third-party (IVR, CTI etc.) vendors, using Avaya Solution Designer and Enterprise Configurator to obtain required components, and finally implementing the solution.

Confidential

Avaya ECG Engineer

Responsibilities:
  • Designed and implemented Avaya PBX and Call Center solutions (TDM/VoIP). Used ASD to design Avaya solutions and worked with third-party vendors for integration with IVR, CTI etc. Provided post-implementation support.

Confidential

Avaya Solution Architect

Responsibilities:
  • Primary responsibility involved designing Avaya solutions for PBX and Call Centers. Also deployed projects and helped other engineers.

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