SUMMARY:

• Currently seeking a strategic challenging leadership role in the Unified Communications or Data Center networking (Hybrid /Cloud Services) field utilizing the Open Architecture practices, the IT Capability Maturity Framework (IT - CMF), ITIL-based processes and worldwide-recognized training and certifications. I want to help employees and enterprises transform their networking and unified communications landscape, manage their cloud stack, move workloads to a hybrid or public cloud and optimize their IT environment to make ready for the New Style of IT (NSIT) for the current and future workforce.
• I am positioned to work within an organization’s VP / C-level staff to create vendor agnostic solutions and initiatives that are innovative and transformative to the shifting pace of the New Style of IT, IoT, unified communications and hybrid cloud. Working to increase the productivity and cost effectiveness of the Information Technology business unit of a company. While still remaining capable of identifying an individual’s personal goals as well as team/BU level goals that properly align with overall company goals and objectives.
• I am detail oriented, I show performance under pressure to meet deadlines and manage issues. I always show respect for superiors and cordial to colleagues, while caring for subordinates in the workspace.

PROFESSIONAL EXPERIENCE:

Confidential

Delivery Leader / Chief Solution Architect

• Currently managing, guiding, shaping and developing business outcomes. Managing a 30 M / yr budget, I develop cost structure refinements, solution and design modifications, ROI calculations, depreciation audits and operational process improvements. While helping IT business units and employees to transform their Data center, WAN back bone (SD-WAN / CNF), Unified Communications landscape and adopt the “New Style” of IT including transformation to cloud services leveraging network design, WAN and security platform infrastructure, Citrix/VMware, HPE Unified Communication Services (Cisco CallManager and Session Manager, Avaya Communications Manager and Session Manager, Aastra MiVoice and Microsoft Skype / Lync), Helion OpenStack, Microsoft Azure including Office 365, and AWS in over 22 countries and 28 data centers.
• As a chief solution architect and delivery lead, my team and I are recognized leaders focal point for Data center, edge networking, Mobility, Video and Collaboration applications. I maintain a broad resource, product and customer interaction base that always look for my team to deliver those “game-changing / best of breed” solutions. I manage and support technically a team of 47 associates (architects, engineers, designers, programmers) spread across the globe. Some of these people are located in the same office some at remote sites. With this we provide support on pre sales requests, RFPs/SOWs, support delivery initiatives and remain proactive in network/end user management. I hold this role administratively as well as technically and manage customer escalations and issues.

Confidential

Lead Solution Architect and Converged Network Engineering (Network/Voice) and End User Services (EUS) Technical Lead

• Partnering with P&G and our IT resources to guide and develop their 50 M / yr Data center network, End User and workplace services and UC Transformation (Avaya, Cisco and Skype / Lync) to the next generation of a mobile/modular workforce including private and public cloud services and the ”new style of IT” on HPEs Helion cloud powered by OpenStack and AWS. While helping to shape their IT outsourcing of Exchange messaging and unified communications to HPE while understanding the customer’s internal management alliances and shaping client thinking on technology direction. I currently lead, support and guide the network, voice and end user services engineering teams that supports architecturally and technically a multi-vendor network comprised of Cisco CallManager and Session Manager, Avaya Communications Manager and Session Manager, Aastra MiVoice and Microsoft Skype / Lync while creating new solutions for the environment
• I am also responsible for technical, strategic, and budgetary decisions for the HPN / Cisco-based Datacenter, managed hybrid cloud (OpenStack / AWS), SAP / SAP HANA, VMware, Checkpoint security and Citrix based virtual environment, desktop services and Unified communications infrastructure. This responsibility includes drafting/reviewing SOW and drafting/responding to RFPs for services for the client. I help guide those new solutions ensuring that the solution is cost effective and best of breed to meet business functionality and governance board expectations.
• Under my direction as chief solution architect has resulted in 82 out of 105 solutions and SOWs for unifed communications, voice and EUS being approved by the client at first pass and an additional 8 requiring increased scope or adjustments to meet the clients preferred delivery model.
• Completed Singapore datacenter design and migration from client data center fro 2,000 devices and changed routing protocols from EIGRP to BGP and OSPF
• Created Hybrid Skype for Business infrastructure integrated with Cisco and Avaya to facilitate 105K users to Office 365 with Enterprise Voice and PSTN dialing plan
• Used knowledge of leading-edge Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) solutions and architectures to develop Enterprise PaaS and SaaS offerings
• Developing Aruba as a Service offering for P&G to cover 17K APs within the P&G environment across 331 sites to transform and promote a mobile work place and rapid site deployment.
• Enabled and architected a migration of messaging, collaboration and communications to Microsoft Office 365 hybrid cloud using Azure AD
• Identified Citrix for SSL VPN based on them including in their NetScaler product a full range of hardware and software (which provide the capability to consolidate multiple functionalities (i.e., SSO, SSL VPN, Web Application Firewalls and global server load balancing GSLB, etc.) into a single platform. for P&G managed by leveraged HP to improve cost savings and create innovation and ease of use.
• Created an end-to-end Network refresh transition plan for the Americas Datacenter (Blue Ash, OH) to avoid any Global data center outages and migrate to a hybrid cloud model leveraging Helion Open Stack, Rackspace and AWS.
• Worked to develop and implement a regionalized global SIP trunking model based on Cisco ASR hardware, Cisco CallManager Session management and various integration points have transformed over 120K users and 160K endpoints.
• Helping to guide our next transformational voyage of removing customized applications and desktops and replacing them with out of the box applications and cloud services OPEX based solutions.
• Working with the customer do develop cost saving, scalable and effective solutions for their global Voice, desktop and network infrastructure.
• Drive cross-portfolio solutions by leveraging best of breed, Gartner rated enterprise products and services. While working with business unit teams to develop new capabilities to drive new business and shape the customers’ business.

Confidential, Memphis, TN

Technical Consultant V - Director of Technical services - Advisor / Lead

• Work with customer team to create and promote vendor agnostic thinking to develop new architecture standards and process. Manage teams & communications so that they are both thoughtful and well accepted.
• Currently responsible for technical, strategic, and budgetary decisions for the Cisco-based Datacenter and Unified communication infrastructure. Support architecturally and technically team of multi-vendor UC networks comprised of Cisco, Avaya/Nortel, Polycom and Microsoft Lync. Deployed over 40K desktops with MS Lync 2010 with Cisco Integration and currently building Lync 2013 POC with Exchange UM.
• Provide consulting and architecture direction for the customer’s external (customer facing) and internal Cisco Contact center (UCCE) enterprise with CVP, VXML and Nuance IVR.
• Work with TS and ES Presales and support teams to develop new service offerings and account savings alongside the Alliance Sales team to drive new business. Manage a team that supports and creates new solutions for the Confidential network environment. Help guide solutions through presales opportunities ensuring that the solution is cost effective and best of breed to meet customer expectations. Develop budgetary proposals in coordination with the company’s new direction and yearly technology refresh.

Confidential, Plano, TX

Technical Consultant V - Infrastructure Engineering and Standards (Manager/Team Lead)

• Responsible to direct technical, strategic, and budgetary decisions for the Cisco-based VoIP solution implemented on the Confidential network infrastructure. Develop new service offerings and account savings alongside the Strategic Sales Center to drive new business on this high revenue account. Reduce operational costs by converting 5000+ sites from legacy TDM PRI to two centralized SIP carriers. Reduce carrier costs by creating fully meshed gatekeeper network and upgrading to Cisco SME.
• Manage a team that develops costing and budgetary proposals while coordinating with the customer, client executives, data technology consultants, legal, third-party vendors and architectural teams. Help guide Cisco and Avaya/ Nortel voice solutions through contract negotiations and customize solutions to fit adaptive customer needs. Also, the team focuses on stability engineering to improve designs and support organic growth of the design to support the business. Work with team and promote creative-thinking to develop new architecture standards and audit guidelines.
• Effectively manage communication and administrative activities through the delivery of high quality and informative content on any engagement or any deal specific updates as requested. Participate on vendor selection teams, performed technical consulting on vendor scope of work creations, and lead third party vendor engineering teams during delivery of VoIP solutions for add on business.
• Look for opportunities to improve and develop service offerings in relation to the architectural guidelines. Such as leveraging the Microsoft UC offering (LCS/OCS, Exchange UM) over the current CUCISKYPE / LYNC architecture. Work with reports to improve knowledge in the product discipline to further understand industry and technological trends. Promote creative thinking, teamwork and technical thought leadership and by example with regard to standards, architecture direction, and generally accepted engineering principles, theories, concepts and technologies.

Confidential, Plano, TX

Sr. Specialist II (Network Architect/Advisor)

• Managed administratively and technically a team of 12 to meet business unit goals and career path development for associates. Developed training plans and 6-12 month performance plans. Plan, design, and implement hybrid IP Telephony (VoIP) solutions leveraging the best in bread technology. (Cisco, Microsoft, Avaya, ACME Packet and Juniper) Provided design and implementation services, including, IP Video, Unified Messaging, Intelligent Contact Management, and Wireless Services including LWAPP and WiMAX (Cisco, Aruba and Meru).
• Produced white papers written at an architect level for C-level executives to review and provide as a roadmap to infrastructure development. Met with C-level and IT support staff to host "workshops" and conduct business process and network assessments. Conducted ROI analysis for product selection and procurement. Review, written and responded to RFPs for projects in my areas of expertise. Served as technical liaison with vendors for account teams and end clients. Managed a team to produce infrastructure reports as well as network analysis. Provided technical project managers and let project management on project implementation.
• When presented with high profile accounts, personally performed technical analysis of Voice communication services utilizing IP devices connected to an Ethernet LAN through a common wiring platform. Designed and implemented data center networks and DMZ networks. Performed security analysis and feasibility of internal stability and intrusion protection. Designed and deployed F5 BIG-IP load balancers (GTM/LTM) as well as Firepass SSL VPN.