SUMMARY:

• Over 29 years’ experience in Information Technology (IT) as a Senior Systems Engineer for to Data Center Management, DCIM, ITIL, Change Management, Incident Management, Asset Management, Monitoring, Alerting, Business Continuity, Disaster Recovery, IT Security and Physical Security. I am highly self - motivated and goal-oriented; work well independently and as a team member. ITIL (V3) Foundation Certificate in IT Service Management certified in 2015.
• Manage a Data Center to support the production equipment for the Allegis Group
• Proficient in power management, cooling management, space management, emergency power management including multiple generator sets, Automatic Transfer Switches, UPS systems, ECU's, CRAH's, CRAC's, PDU systems, Fire Detection systems; FM200 and VESDA, floor rack placement and server placement
• Extensive background supporting VERTIV (Liebert / Emerson Network Power) Data Center systems including SiteScan6 monitoring and control systems.
• Engineered a 2000 square foot Solutions Lab for the Non-Production environments of LOD, DEV, Test, and Quality Assurance.
• Team member in the selection of a collocation facility for Disaster Recovery requirements.
• Data Center Design and Build Team member for a Tier 3** certified facility we had build for our new production environment also in Maryland. Went into live production 2014.
• Current experience in the physical installations of Oracle Exa Logic and Exa Data engineered systems, HP C7000 Matrix, HP 3PAR, NetApp storage, CISCO 7018 series and Nexus series switches including the new TwinAx cabling.

WORK EXPERIENCE:

Confidential

Senior Systems Engineer

• Maintain the day-to-day operations of the Data Centers, local production, remote collocation for our DR, Test, Load, DEV, and QA environments.
• Maintain and monitor contracts from external vendors for Data Center maintenance.
• Respond to alerts generated including resolution directly or with the assistance of a vendor, 65% of all issues resolved without any vendor support.
• Completed two (2) complete technology refreshes including installation of all new racks and movement of the network from under floor to overhead ladder racks with zero down time.
• Completed the network physical reconfiguration from centralized CISCO switches to floor distributed redundant Points of distribution.
• Completed the installation of a complete new fiber plant with zero downtime.
• Maintain all documentation related to all Data Center operations
• Write, validate, review, test and maintain all required Standards, Policies, and Procedures
• Created and implemented multiple standards for low-voltage cabling, rack configuration, and infrastructure monitoring.
• Continued to work on DR Testing with external vendors until we developed our own DR environment at our Harrisonburg Va. collocation.
• Worked with multiple IS/IT Teams on emerging threats and technologies
• Developed a process to address internal and external security incidents
• Work with multiple Teams to develop audit and accountability statistics
• Write Business Continuity Plans and completed 19 Disaster Recovery Tests
• Implemented policies and programs and conducted monthly audits to ensure business complies with NISPOM requirements
• Helped to develop the initial Disaster Recovery Plan and implemented updated virus protection at multiple levels and implemented SPAM control and content filtering.
• Worked with two separate vendors conducting Disaster Recovery Tests.
• Analyzed multiple different tools that were in use for monitoring and alerting searching for redundancy and to lower the cost of monitoring.
• Implemented daily and weekly review of all incidents for proper cataloging and trending.
• Developed and implemented training for the upgrade to Tivoli.
• Upgraded from Software Artistry to Tivoli for Change, Incident, and Asset Management

Confidential

Project Manager

• This effort is the real-time collaboration of Standards data collection and certification within multiple countries in the PC environment over a multitude of connections via the Internet for NIST and the Organization of American States. It uses high end Windows NT workstations and Windows NT server with full live video and audio interaction.
• Assisted in the functional and technical requirements phase for hardware and software. Initiated the purchase of the recommended hardware and software, configured, tested and deployed for training the SIMnet computer systems including the server.
• Maintained manpower usage and cost analysis for the development-to deployment-stage
• Assisted with the training of 11 countries on the SIMnet and the SIMnet computer systems
• Help desk and Microsoft Windows NT migration supporting ultimately 2000 users and computer systems on and off-site at NIST for the entire life cycle of the computing systems
• Supported over users on-site and connected off-site for tele-commuting. This includes deploying technicians for the actions required of a help request. This can be software upgrades, hardware upgrades, or any assistance with supported applications and networks.
• Managed daily the manpower and budget aspects of the tasks. This includes the development of spreadsheets and project plans for each task and project.
• Assisted my six technicians on technical issues, including hands on analysis and formal research.
• Worked directly with the COTR on a peer to peer basis on all new projects
• Managing the roll out of all new software and upgrades with beta testing teams prior to implementation. This includes all O/S and application patches
• Analyzed the Y2K status of the supported systems and wrote two white papers on the directions NIST should take including an implementation plan
• Implemented the use of two Toshiba TECRA 780CDM Windows NT laptop computer systems for the common conference room for all presentations with inter-connectivity to the NIST ATV system in house and to NIST in Boulder, CO
• Evaluated the security requirements for the NIST IT environment and assisted in documentation of the environment with policy and procedure recommendations

Confidential

Owner/Operator of an evening and weekend sales

• Senior configuration technician and network technician
• Sales manager with customers in Maryland, Virginia, Pennsylvania, Massachusetts, and Florida.

Confidential

ACMS Primary Software Tester

• Wrote the Integrated Software Test Plans for all aspects of ACMS including the migration for a VAX/VMS Oracle system to the current DEC Alpha UNIX / Ingres system. These were the test plans the U.S. Coast Guard used to verify and accept the ACMS system. This also included the configuration and migration plans for the communications on X.25 and T1 Frame relay integration with the Unisys standard workstations. All plans were written with a top-down approach and modular application testing methodology.
• Systems were tested in a function requirement confirmation mode
• Functional representative of the programming staff on the entire redesign of ACMS in 1993
• Wrote mapping code in SQL, database design, front-end design, and usability enhancements