SUMMARY:

• Talented server and network administrator with CompTIA A+, Apple Hardware and Software Certifications, JAMF Casper Suite 9.96, Microsoft System Center Configuration Manager, C - Tech Cabling Certification + three semesters of CISCO CCNP Training, with client service relationships illustrating progressively responsible IT experiences. Commitment to customer service phone support, teamwork, and quality assurance. Expertise includes: building/upgrading/troubleshooting customized personal computers, servers, applications installation, unattended installation, network administration (peer-to-peer, Client/Server), help desk support and instruction, multi-platform environments, computer lab design / setup and TCP/IP / VLAN configuration. Good understanding and working knowledge of routing protocols BGP, EIGRP, etc, working knowledge of multi-platform computing, MS, MAC, Linux, and Unix OS, SAN, VMware, Familiar with and capable of supporting and troubleshooting Carrier Transport Offerings Private Line (56Kb through GB Ethernet, MPLS, Cisco Routers: 72xx, 36XX, 28XX Series, Switches: 35XX, 29XX, 6509, Nexus). Experienced in MS Exchange 2003-2010, MS Lync, and Virtualized Citrix and VSphere Server administration.

TECHNICAL SKILLS:

Cisco Network Administration Open Directory / Active Directory Integration Hardware / Software Troubleshooting PC / MAC V - Sphere Virtualization Remote Workstation/ User support Server / SAN / LAN / WAN Optimization System Imaging / Packaging / Patching Superior Customer Service Training and Instruction Cost Containment and Budgeting Project Management Research & Analysis Technical Report Writing Lead Technical Support

PROFESSIONAL EXPERIENCE:

Lead MAC Support Engineer

Confidential, NY

Responsibilities:

• Managed Clients Macintosh environment utilizing Casper Pro Cloud based distribution.
• Developed and complied scripts using Bash/Python languages for software patches, removals, upgrades.
• Generated deployment reports based on required client metrics on project-to-project bases.

Lead MAC Systems Support Specialist

Confidential, NY

Responsibilities:

• Contracted to perform on-site data assessment during managed services transition.
• Designed process and “Best Practice” management strategies for clients Macintosh environment.
• Utilized Casper suite, Apple ARD and Windows SCCM 2008 to Deploy, Image, Upgrade and patch workstations.

Senior Systems Engineer / Architect

Confidential

Responsibilities:

• Responsible for Compiling, testing, and deploying corporate wide system software, updates and patches globally for over 5,000+ Workstations for Windows and Mac.
• Utilized Microsoft System Center (SCCM) 2007 - 2016 to create, test, and deploy software packages, compile deployment templates, create task sequences with embedded scripts and setup patch deployments on a project-to-project and monthly basis. Compiled Batch and PowerShell scripts.
• Assisted in MySQL Database administration and Maintenance, Compiled query scripts to generate reports and detailed information from client requests.
• Administered all aspects of the JAMF line of products within Casper suite (JAMFPRO) 9.96; JSS Web interface console, Casper admin, Casper imaging, Casper remote, Casper composer, Complied programs and specific deployments including specialized scripts within Composer and integrated them within Casper suite for Mac based deployments. Helped develop Self Service strategy for particular deployment projects. Enrolled Devices with MDM Vmware Airwatch and Apple DEP within Casper suite within an AD environment. Utilized Bash/shell, Python scripting language for packaging scripts.
• Held meetings to insure proper testing was completed by test groups prior to deployment date.
• Emailed status reports to higher management on a monthly basis consisting primarily on deployment results along with project updates.
• Remediated workstations in need of select patches and software updates through Rapid 7 data analysis reports.

Network Operator

Confidential

Responsibilities:

• Supported Company global infrastructure consisting of over 5000 users across global 4 data centers.
• Monitored and remediated problems with all Data Center systems to detect service degradation and/or failures in power, communications equipment, software or circuits.
• Performed Exchange mailbox database moves between 2003 - 2010 Citrix based servers.
• Provided tier one and tier two support for all Data Center Technologies, including computers, applications, network, servers and facilities systems within the Firm's data centers and remote offices
• Ensured data center operations standards are maintained and supported including monitoring of rules, policies, SLA's and alarms.
• Administered and maintained MS windows servers from 2003 - 2012 R2
• Worked with SCCM 2012 For application distribution and patch management.
• Generated network performance reports as prescribed. Performed scheduled and emergency system maintenance, and all scheduled financial system tasks as required.
• Maintained user account assignments for network access, baseline Messaging systems, server administration and financial systems.
• Managed file locks or password resets for user access to documentation management systems and Messaging infrastructure.
• Maintained SQL Database servers routine maintenance; Uptime, Backup, Load balancing, Data restore.
• Developed and improved documentation to enhance and support problem analysis and resolution and/or automation of day-to-day responsibilities.
• Escalated and notified senior management in a timely manner as directed by NOC standards.
• Performed other related duties as assigned.

Macintosh Project Coordinator

Confidential, Staten Island, NY

Responsibilities:

• Provided support to entire college campus, supporting over 1000+ end users and executive staff.
• Designed and implementation of new OSX SOE (Standard Operating Environment/Universal Base Image), automated software deployment, patch management, hardware \ software certification, application packages.
• Created and maintained all necessary documentation for supported applications, included detailed certification processes and procedures, products certified certification scripts, quality control and findings, installation and maintenance of scripts.
• Utilized Remote support tools (ARD, RDP, Teamviewer, log me in) to assist users across multi-platform/location environments.
• Collaborated with other teams to insure project procedures and implementations were performing well within the hybrid (OSX Open Directory Active Directory) environment under time constraints.
• Created images using JAMF Composer Casper Suite 9, Deploy Studio, Zenworks, System image utility.
• Analyzed application functionality, business requirements and work with users, vendors and other stakeholders in the certification process to ensure applications meet business requirements as well as technical and security requirements.