SUMMARY:

• Senior information technology and business professional with a strong track record in program and project management, business development, strategic planning, strategic initiatives, customer and vendor relationships.
• Results - focused leader with extensive knowledge of Information Technology implementation and support, Voice and Data integration (VoIP), Software Development Life Cycle (SDLC) management, document and content management, and enterprise storage solutions.
• Excellent communicator, well-rounded business acumen, strong organizational and problem solving skills.
• Ability to engage with a wide range of audiences from end user to ‘C’ level senior management.
• Extensive experience in Federal, State and Local Government contracting and procurement processes.
• Talent for identifying and designing technology ROI focused solutions based on customer needs.
• Experience leading large teams to deliver information technology solutions and services to both public and private sector clients, with specific deadlines and SLAs.
• Program management and project management, business development and strategic planning
• Global Call Center Management for Mission Critical Support
• Business Processes, Policy Development and Improvement, Finance and Resource Management
• Strategic Partner relationship management
• Network Optimization, Security, Infrastructure Support, and Disaster RecoveryFull Software Development Life Cycle Management (SDLC)
• Technical Training Solutions and Quality Assurance Initiatives
• Document imaging and content management solutions including scanning, archiving and retrieval
• Enterprise backup solutions, Remote Backup Solutions, HSM data storage solutions
• Unified communication technology solutions, voice and data integration
• Electronic Healthcare Records (EHR) management, PACS, and HIPAA standards

TECHNICAL SKILLS:

• Microsoft Office suite including Microsoft Project, Visio, PowerPoint, Visual Studios
• Flash and CSS Web Development Tools
• Microsoft Windows Server 2003, Server 2008, Active Directory, SQL and Exchange Server
• Microsoft Desktop Operating Systems XP, Vista, Windows 7, MAC OS
• RSTARS (SOAR), CFO Solve - COGNOS Financial Management Systems for the Confidential
• ARIBA Procurement Software Solution (PASS)
• PeopleSoft Human Resources Enterprise Software
• Remedy Service Management Software
• QuickBase Workflow and Project Management Solution by Intuit
• VERITAS Executive Enterprise Backup software
• Symantec Norton Anti-Virus Enterprise software
• Sage Peachtree Accounting, Tax and Asset Management software
• Kofax Ascent Capture, Ascent Storage Document Management Software
• Tigerpaw CRM application, Remedy CRM software
• EMC Legato DiskXtender, ScanXtender, WebXtender Software
• QUALCOMM Eudora Webmail Server and client application
• FTP, DNS, DHCP, TCP/IP, and VLANs Configuration and Management within LAN and WAN environments
• HP, DELL, IBM, TRICORD Enterprise Servers, HP, Dell and 3rd party Blade Servers
• SonicWall Firewall, SSL VPN, Email Spam and Virus Filtering Appliances
• CISCO Routers and Managed Switches, VoIP Communication Equipment
• F5 Big IP WAN Optimization, Application Acceleration, FirePASS Secure Remote Access Solutions
• HP, Dell, Clariion RAIDs, NAS, SANs, and various Optical/DVD/TAPE Jukebox Storage Libraries
• Kodak, Bell & Howell, Panasonic, Fujitsu, and Ricoh Document Production Scanners

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Director

Responsibilities:

• Rolling out various new programs and projects, working closely with Office of the Chief Technology Officer (OCTO) Telecom team.
• Managing the Financial Partner Program for the District Government Purchase Card program with Confidential, in conjunction with the Office of Contracting and Procurement.
• Managing security access controls and support for all Financial Management and Procurement Systems as Financial Systems Security Officer for 36 agencies within the Government Operation Cluster (GOC).
• Analyzing and reviewing quarterly reports, and revising the Fiscal Budget and Forecast based on Fixed Cost Telecom spending by the Confidential, totaling $34M in expenditures.
• Performing due diligence and accountability for all Fixed Cost and Telecom vendor payments and invoices.
• Analyzing broad range of business processes, and developing and implementing productive new processes.
• Managing vendor relationships and on going negotiations for better pricing and service.
• Managing multiple programs and projects to streamline and enhance workflow processes, web portals, and electronic invoice tracking and payment information web application.
• Managing and supporting the Office of Financial and Resource Management for all Information Technology needs in collaboration with OCTO’s IT ServUs.
• Designed, developed and managed the inventory management and invoice payment tracking system.

Confidential, Falls Church, VA

Program Manager/Vice President

Responsibilities:

• Developed new programs and built relationships with leading software and hardware vendors.
• Developed marketing programs, managed vendor relationships, and created new opportunities by adding company’s technical capabilities to focus on targeted market.
• Managed implementation of multiple IT projects from start to finish. The projects included custom software solution for a local university, integration and implementation support, unified communication solutions, Electronic Health Records, Document Imaging, Data Destruction and Network security and managed solutions.

Confidential, Alexandria, VA

Chief Technology Officer

Responsibilities:

• Co-founded a successful nationwide document imaging solution provider, with over 60 employees, providing IT services, solutions and support to the government and private sector.
• Set the vision and led the implementation of new technologies and strategies within the organization.
• Developed, directed and managed strategic plans, policies, programs, and schedules for business and finance data processing, network security and management of information technology infrastructure.
• Developed and implemented critical data backup and disaster recovery procedures and plans.
• Designed new business processes and procedures for helpdesk support, field support, SLA and escalation management, customer satisfaction and surveys, inventory management, and nationwide technical training.
• Led sales team and technical support staff with new products and solutions rollouts, integration and implementation in a timed and cost control environments, as well as feasibility studies.
• Managed 24x7 global call center with over 200 Tier-1 and Tier-2 technicians, and over 20 Tier-3 technical staff supporting global customers, including DoD, State Department, operating in large complex mission critical environments using servers, SANs, and large data storage libraries.
• Managed and ensured the health of the entire company’s network of multiple servers, running Windows Servers, SQL servers, web application servers, CISCO routers and switches, SonicWall Firewall VPN appliance, CISCO managed Voice over IP systems, and Remote Access servers.

Confidential, Columbia, MD

Senior Network Engineer

Responsibilities:

• Delivered nationwide support for LANs, WANs, and document imaging systems.
• Performed needs analysis, consulting, design and implementation, integration and installation, training and support for Novell, Microsoft, Sun servers and document imaging solutions.
• Provided nationwide onsite support as an escalation engineer on both software and hardware issues.
• Trained team members and clients on various Document Imaging hardware and software solutions.