SUMMARY:

• Dynamic Systems Engineer with proven experience supporting and optimizing the performance of critical IT systems. Recognized by management for providing outstanding service - oriented support and successfully leading high-profile projects.
• Demonstrated knowledge and skills include hardware and software deployments; virtual and cloud server installations, configurations, troubleshooting, and maintenance.
• Exceptional communication skills, interfacing with internal staff, customers, and executive leadership. Focused on technology as a means to drive the business forward.

TECHNICAL SKILLS:

Operating Systems: Windows Server 2016, 2012, 2008 R2, 2003, Windows 10, 8.1, 7, Vista, XP, Unix-Based Systems (Mac, Linux) RedHat 7, 6, 5, CentOS 7, 6, 5, Ubuntu 16.10, 14, 12, Google OS

Software: MS Office (all), Office 365, Office 365 Hybrid, Skype For Business Server 2015, Skype For Business Online, Lync 2010, COTS (BullHorn, SalesForce, PeopleSoft), Google Apps for Work, OneLogin (SSO), Active Directory, Exchange, DNS, DHCP, ESXi 5.0, 5.5, 6.0, vSphere 5.0, 5.5, 6.0, VMware, Horizon View 6.0, Hyper-V, Amazon Web Services, Avamar Backup, Veeam Backup, Zerto, Cloudberry, Putty, Cisco Jabber, SQL Server 2016, 2014, 2012, 2008 R2, 2005, Intune, Microsoft VPN, Cisco VPN, WSUS, LanSweeper, SolarWinds, PRTG, New Relic, Alert Logic, Certificate Authority PKI, HP Lefthand SANs, Synology SANs, Fusion SANs. HP Virtual Connect, HP Configuration Manager (Blade Chassis) HP CMC, SYSLOG

Languages: Java, C, JavaScript, HTML, CSS, PowerShell, DOS, bash

Networks: Cisco VPN, Routers/Switches(Cisco), TCP/IP, Security

Security: SSH, SSL, Digital Certificates, Anti-Virus Tools (Norton, Cylance, Symantec, Kaspersky), Wireshark, nMap, Firewall Tools, IDS (Snort, Alert Logic)

PROFESSIONAL EXPERIENCE:

Systems Engineer

Confidential, Vienna, VA

Responsibilities:

• Designed, built, maintained and monitored all customer deployments on-site and in the cloud, including 200+ Instances and 25 VPC’s in AWS.
• Secured, built, maintained and monitored all internal infrastructure including 4 data centers and around 300+ servers.
• Maintained vSphere and ESXi 5.0, 5.5 and 6.0 environments
• Upgraded vSphere and ESXi from 5.0 to 5.5, also upgraded a vSphere and ESXi from 5.5 environment to 6.0 with no outages.
• Migrated 75+ servers from physical to virtual machines.
• Built new two-tier PKI Certificate Authority for SHA256 compatibility, including an air gapped Root CA and complete migration with no outages.
• Configured and deployed HP BladeSystem c7000 Enclosures with 3 Network Raid-10 HP Lefthand P4500 Clusters
• Configured and deployed HP BladeSystem c3000 Enclosure with 3 Raid-5 HP p2000 SAN’s.
• Created PowerShell and bash scripts to automate configuration and other day to day admin task.
• Configured all Linux servers to join Windows Active Directory domain in order to centrally manage all computers and servers.
• Designed, configured and deployed PRTG, New Relic, and Cloudwatch, Alert Logic for internal, customer, and cloud deployments.
• Decommissioned 2 data centers, wiped all the gear and reconfigured for Dev, QA teams. Gear including HP BladeSystem c7000 Enclosure and multiple HP DL360, StorageWorks p2000 SAN’s, Various Cisco routers, switches, and firewalls.
• Designed, tested and deployed multiple security policies for various customers and all internal systems.
• Reviewed all customer security inquiries including customer security audits and took all necessary remediation steps for both systems and infrastructure when required.
• Used Zerto to migrate entire data center to a hosted platform with no outages.
• Built new WSUS servers and automation scripts for internal uses as well as for customers both on-site and in the cloud.
• Built multiple CentOS/RedHat Update repositories for each domain and multiple customer sites to prevent connectivity issues with 3 tier architecture.
• Rebuilt Active Directory in three different domains including DNS, DHCP, increasing the domain functional level and migrating all FSMO roles without outages.
• Maintained customer and internal access to SFTP using SHA2 2048 bit key pairs.
• Built new servers for IIS, PRTG, Kaspersky Anti-virus, Wiki, Jenkins, and SQL and more.
• Redesigned and implemented new NTP policy across two different domains.
• Configured and maintained multiple SYSLOG servers for real-time streams to customers
• Led migration with Microsoft to Office 365 for all internal employees using a hybrid mode approach.
• Managed teams in both Systems Administration/Maintenance and Systems Engineering project environments.
• Worked with Microsoft to migrate company from Lync 2010 to Skype for Business 2015
• Created scripts to safely shutdown datacenter if battery backups dropped below 15%
• Deployed backups on all AWS instances across 25 VPC’s.
• Configured and deployed Veeam backup in two different domains including secondary backup locations for DR and migrating all backups off the old Backup Exec servers.
• Coordinated system development tasks to include design, integration and formal testing.
• Scheduled, monitored and maintained all backup jobs internally, in AWS and on customer sites.
• Worked with VMware, HP, and other various vendors to troubleshoot advanced issues from failing host, SANs and blade enclosure to advanced HA and DRS issues.
• Created and maintained all VMware templates and AWS AMIs.
• Linked OneLogin SSO with AWS to allow the use of MFA for all customer and internal VPCs.
• Troubleshooted failing DFS configuration for company-wide file share, resynced and modified schedule to export to AWS for backup. Then migrated data to new high speed Synology storage system and redesigned company wide access and security.
• Created and maintained all system security configurations, including Custom security templates, GPOs, firewalls, IDS systems, using latest CIS Benchmarks.
• Created script to reset passwords for all local accounts to randomized 30 character passwords for each computer and server across 3 different domains centrally stored and encrypted upon creation.
• Created and maintained programmatic and technical documentation to insure efficient planning and execution.
• Managed and documented system configurations, company security policies and the security polices for each company product.

Systems Administrator

Confidential, Mclean, VA

Responsibilities:

• Maintained and Administered the VMWare Horizon View virtual desktop environment.
• Upgraded VMWare Horizon View 5.0 to Horizon View 6.0.1.
• Administered and maintained 150 physical and virtual servers using VMWare VSphere 5.5.
• Led Google Apps for Work Pilot and Migration project for internal employees. Rolled out a mixed implementation with Google as the backend system.
• Administered SSO (OneLogin) for multiple applications including Google Apps, WebEx, SalesForce, and Office 365.
• Configured dynamic print server to add and delete network printers based on user location.
• Administered multiple Web-based applications such as, PeopleSoft, SalesForce, and Google Apps for Work.
• Wrote PowerShell scripts to automate task, such as automated expiring password emails sent to users and server configurations.
• Created and managed GPO’s for servers, computer and users.
• Administered and configured Cerberus FTP.
• Managed Windows Updates for servers and computers using WSUS.
• Led migration to Office 365 for all internal employees.
• Administered SCCM and created packages to push updates, applications and images.
• Upgraded SCCM 2010 to SCCM 2012 R2.
• Monitored network and systems for acceptable performance and created network monitoring reports and logs using SolarWinds and WireShark.
• Maintained and configured back-ups using EMC Avamar.
• Coordinated system development tasks to include design, integration and formal testing.
• Created and maintained programmatic and technical documentation to insure efficient planning and execution.
• Managed and documented system configurations.

Technical Support

Confidential

Responsibilities:

• Supported the international delivery team as tier 1 support technician in all technical issues ranging from password resets and mobile device issues (iPhone, Android, Windows) to application and printer support.
• Supported users during Exchange/Outlook migration from version 2003 to 201 0.
• Trained new employees on propriety and COTS applications (Maxhire, Bullhorn, Salesforce), and assisted them in any issues they encountered.
• Gathered requirements for new custom PeopleSoft CRM.
• Performed UAT and Regression testing on new PeopleSoft CRM including documenting issues and proposing solutions.
• Team lead for DC helpdesk team.
• Trained and mentored other team members.
• Assist users with network and VPN issues and ensured connectivity.
• First responder to any outages by monitoring and notifying proper vendor or engineer.
• Monitor local and networked printers to insure they are operating correctly and accessible
• Troubleshoot issues with MS Office Suite (2003, 2010) and MS Outlook (2003, 2010)
• Administered and troubleshot network storage and local file issues.

Network Technician

Confidential, Collinsville, VA

Responsibilities:

• Coordinated computer equipment configurations and deployments throughout the organization for administrators and teachers.
• Installed new fiber and Cat5e runs from various switches to end user including crimping and polishing connectors.
• Networked and reimaged multiple computer labs from scratch.
• Monitored daily tickets within the school for new urgent trouble tickets.
• Troubleshooting of hardware, software and networking of both computers and printers
• Installed and configured wireless access points throughout entire school system.
• Installed the new hardware, new software, customized applications on a per-user basis.
• Ensured network connectivity and functionality.