SUMMARY:

• Professional with strong technical and oral communication skills in Information Technology including software packaging and Domain Administration. Effectively expresses information to individuals or groups all the while taking into account the audience and nature of the information.
• Experience supporting large Active Directory and Exchange environments.
• Proven ability to interact positively with client and customer base to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Excellent analytical problem solving skills, with the definite knack of identifying problems; determines accuracy and relevance of information.
• Focused self - starter who has provided supervision and guidance to fellow IT Specialists responsible for the design, implementation, operations, maintenance, and systems administration of server infrastructure, storage area network infrastructure storage area network infrastructure, disaster recovery and data replication, data center operations, and physical and logical security.
• Frequently recommends new hardware, software, and IT solutions and coordinating the development of plans for the acquisition and/or implementation of new systems/equipment.
• Thorough and conscientious attention to detail is given to every task.

TECHNICAL SKILLS:

• IT systems support | PC Configuration | PC Installation | Printer Installation & Network configuration | Remote troubleshooting using VNC, Remote Desktop, Microsoft System Center Configuration Manager | Proficiency in the following technologies: Microsoft Office Professional 2007, 2010, 2013, 2016, Microsoft Outlook 2007, 2010, 2013, 2016, SharePoint 2007, SharePoint 2010, Lync, Skype, Good Messaging, Exchange Server 2003, Exchange Server 2007, Exchange 2013/2016 | Win7/10/XP/Vista, Windows Server 2003/2008/2012 | Windows Terminal Server, Citrix Server | Active Directory | Blackberry Support | iPhone & iPad Support | Word Processing | Spreadsheet applications | Database applications | Presentation applications | Email management and calendar applications | Task tracking applications | Hardware Asset Management | Software Asset Management applications | Inventory Management applications | Project work | Vendor Management | IT Team management | Attention to detail | Problem solving | Oral and written communication of technical and non-technical information.

WORK EXPERIENCE:

Confidential, Woodlawn, MD

LAN/WAN Engineer

Responsibilities:

• Microsoft Exchange Administration, Active Directory Administration & Support and Frontend VMware Administration: Windows 7/10/Server 2008/Server 2012 administration.
• Set-up, configure, administer, support, and troubleshoot Microsoft Exchange individual and group email accounts, distribution list as well as mailboxes moves, user accounts across domains and update user information in the GAL (Global Address List).
• SharePoint Administration, of which included creating customized site, managing content within the library and list as well as managing site permissions.
• Active Directory Administration to create and manage users and objects accounts.
• Set-up and support of Windows file print and database servers including setup and administration of file shares. Managed, and supported file and folder permissions.
• Responsible for performing backups and restores via Backup Exec.
• Maintained, troubleshoot and supported web servers, managing access to network resources and databases including SQL, IIS and SharePoint servers.
• Provide tier III and SME for Outlook/Exchange support for SSA and interface with Executives.
• Responsible for coordinating the implementation of information technology system upgrades and improvements .
• Provided Blackberry Support. Handled day-to-day BES and BlackBerry related technical problems.
• Administered and troubleshoot any issues with Windows Operating Systems.
• WIN 7/10 imaging, configuring and deployment.
• Installation and support of agency approved third party software via Microsoft System Center Configuration Manager.
• Provided resolutions for network, internet\intranet and wireless network connectivity issues.
• Configure and support users accessing SSA through VPN via Cisco AnyConnect.
• Evaluates new products and technologies to determine impact on existing system configurations.
• Responsible for deploying computer system applications in a client/server network environment.
• Troubleshooting network problems and providing solutions.
• Manage EOL Update of workstations, laptops, and Blackberries and other technical equipment.
• Responded daily to user requests for IT services to users both onsite and in remote locations. Documented all tickets using the SRS ticketing system.

System Administrator

Responsibilities:

• Served as team lead for all on-site desk side support needs. Current client is Confidential ’s OneMain Financial entity in Baltimore, MD.
• Performed technology hardware installs and maintenance (PC, Laptop, Printer, Telephony).
• Created technical documentation to outline proper usage of key PC functions and usages.
• Performed systems administration duties and delegate duties to the desk side support team.
• Delegated service tickets to the team to ensure even distribution of workload.
• Oversaw completion of desktop/LAN/printer support duties by my technical team to ensure delivery of excellent support to client.
• Worked collaboratively with internal teams and external customers to accomplish goals and assignments.
• Monitored service ticket queues per SLA requirements, to ensure timely resolution of technical issues in scope of technical responsibilities.
• Implemented components of the IT systems development life cycle in day to day duties.
• Led systems refresh projects, which involved allocating and training resources on operating procedures.
• Completed project-based assignments as needed by client, including providing documentation, reports, or instruction to users and senior level management.
• Prepared technical and non-technical information as required to complete technical projects to assist end users in understanding project objectives, and goals.
• Resolved client issues in an efficient and cost effective manner, keeping client downtime to a minimum.
• Maintained technical accuracy and efficiency of various computer systems and software.
• Stock Coordinator. Responsible for scanning, inventorying, and tracking all computer assets.

User Support Specialist

Responsibilities:

• Supported Windows95, Windows98, WindowsNT4.0 and Windows 2000 environments
• Provided daily network administration and support.
• Created and administered NT based user accounts.
• Responsible for configuration of all newly purchased workstation.
• Installation and configuration of TCP/IP, DHCP, WINS and DNS.
• Network printers’ installation and configuration.
• Hardware and software installation and support.
• Assist users with MS Office 2000 Premium Suite.
• Provide in-depth support for Outlook 2000 and Outlook 98.
• Support dial-in and ISDN access via Equant Dial Manager and Cryptocards
• Configure and support users accessing Ciena through VPN.