SUMMARY:

• To successfully meet and achieve all my clients needs by applying my education and professional work experience in networking and telecommunications engineering, implementation, design and management experience in the data, server and voice industry.

TECHNICAL SKILLS:

• Windows Operating Systems 95, 98, NT, XP PRO, Vista, Windows 7, Windows10
• Windows Server 2000 - 2008 Active Directory, DHCP, DNS, Exchange, Microsoft SQL
• Microsoft Office Suites 01-07 (Word, Excel, PowerPoint, Outlook, etc)
• Software: McAfee, Ghost, Adobe Acrobat Professional, Adobe Photoshop, Symantec Veritas backup solutions, IBM Client Access (AS400), Solarwinds, VMWare 4x, SQL 2000 and 2003.
• Managed over 25,000 Active Directory Users
• Array Utilities, firmware updates, RAID 1 and 5
• Trunk provisioning DID/DNIS/ PRI/ BRI
• Octel, Merdian, Siemens 470, CallPilot, Unity voicemail systems.
• Nortel Option 11 and 81c switch PBX
• Rolm 9751, Siemens Hicom 80, 150 HiPath VOIP.
• Project Mgmt / LEC familiarity of Products and Services
• Edify IVR Maintenance and programming
• Microsoft Project and Visio
• Netscreen firewall installation and setup.
• Traffic & cost analysis
• Ground up Call Manager installations Pub, Subs, and TFTP servers in a standard and Mega Cluster environment, including migrations.
• Cisco Call Manager 4.x (Windows) and 5.x thru 10.x Linux installations, configurations, operations, migrations, feature deployments, and day to day support.
• Cisco Unity Enterprise 4.x thru 10.x with Microsoft Exchange 2000 and 2003 Integrations.
• Active Directory 2003 environment for 3 Unity Clusters.
• Cisco Unity PIMG installations for 3rd party PBX integrations
• Cisco Unified Presence Server 6.0-9.1
• Cisco Unified Operations Manager 2.x- 8.x
• Unified Communications Contact Center Express (UCCX 5.x thru 10.6) server installations, configurations, migrations for ACD call center support. UCCX Advance scripting and integrations.
• Cisco Router setup, configurations, H323, SRST setup and testing 3845, 2821, VG224, 2950 switches
• Cisco Unity integrations with Nortel Call Pilots Voicemail systems (Windows)
• MCS Server installations HP and IBM servers with or without platform ISO images.
• Lead Engineer for VMware ESX server deployments utilizing UCS platform C series.
• Lead engineer for Server maintenance and repair.
• IBM, Dell, HP, servers

EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Employed with Atos to support the County of Orange Local Government Agencies to migrate from Nortel / Avaya engineering to Cisco architecture.
• Xerox ITO was purchased by ATOS and became ATOS Local Government Solutions Group - Americas, Business Solutions, ITO Architect /
• Architect / Lead Engineer for Cisco Call Manager 9.0 / 10.0 deployments, installations, integrations, and support.
• Architect / Lead Engineer for Cisco UCCX 10.6 deployments, server installations, integrations, and scripting.
• Architect / Lead Engineer for Cisco Unity 9.0 Enterprise deployments, installations, integrations, and support
• Architect / Lead Engineer for Nortel Symposium ACD and Callpilot Voicemail deployments, installations, and support.
• Migrated and deployed sites ranging from 15 to 900 users per cutover to Cisco VOIP solutions.
• Supporting three separate HCS cloud clusters with IaSS cloud support for CER, UCCX applications.
• Maintain and support 22K DID numbers on various SIP trunks and PRI services.
• Configure SIP trunks, Intercluster trunks, PRI trunks, Pots lines, MGCP phones and dial plans, H323 dial plans, SRST for Cisco Phones.
• Configured Calling Search Spaces, Route Partitions, Route Patterns, Dial Peers, Route List, Device Pools.
• Create Gateway configurations on Call Manager for Cisco 3945, 29XX and other County approved routers with T1 PRI Voice port configurations and FXO Ports for Pots Line for SRST
• Managed Cisco Unified Operations Manager for Server, Routers, and Phone monitoring on a daily basis.
• Create/Managed special Call Manager features that include Intercom groups, Unity Subscribers, Unity Call/Directory Handlers, Voicemail Menus
• Bulk 100s - 1000s of users on Cisco Call Manager using Cisco BAT along with UCCX JTAPS
• Manage and maintain patches, upgrades for Cisco Unified products /Windows Application Servers
• Troubleshoot server utilization, memory leaks, obtain log files, T1 issues and Voice Utilization
• Nortel Specialist for application Call Pilots to Cisco Unity 9.0
• Configured MGCP and H323 for voice gateways
• Provided support as Tier 3 and architect support for voice engineering and technicians.
• Configured/Build Cisco Publishers and Subscriber Pairs servers with Linux
• Configured/Build Cisco Unity Servers along with Cisco Unified Presence Server with LDAP integration with Exchange 2003 Server
• Maintain/Upgrade Call Manager/Unity Licenses

Senior Consulting Engineer

Responsibilities:

• Senior Consulting Engineer for multiple clients with Cisco Unified Communication products with version 7.x, 8.x, 9.x
• Support CUCM, Unity, UCCX, CER, MOH servers in standalone server and VMWare environments.
• Support Cisco Call Manager deployments, installations, integrations, and support.
• Senior Consulting Engineer for Cisco Unity connections 8.x, 9.x installations, integrations, and support
• Supporting small, medium, and highly complex Cisco VOIP solutions.
• Configure SIP trunks, Intercluster trunks, PRI trunks, Pots lines, MGCP phones and dial plans, H323 dial plans, SRST for Cisco Phones.
• Configured Calling Search Spaces, Route Partitions, VG224, Route Patterns, Dial Peers, Route List, Device Pools.
• Create Gateway configurations on Call Manager for Cisco 3945, 3845, 2821 and other approved routers with T1 PRI Voice port configurations and FXO Ports for Pots Line
• Manage and deploy patch upgrades for Cisco Call Manager and Windows Servers
• Troubleshoot server utilization, memory leaks, obtain log files
• Troubleshoot T1 issues and Voice Utilization
• Configure MGCP SCCP to Cisco VG220, VG224
• Managed Cisco Unity Voicemail with LDAP integration
• Configured/Build Cisco Unity Servers along with Cisco Unified Presence Server with LDAP integration with Exchange 2003 Server
• Maintain/Upgrade Call Manager/Unity Licenses
• Vista Point administration

Lead Senior VOIP Engineer

Responsibilities:

• Lead Engineer for Cisco Call Manager deployments, installations, integrations, and support.
• Lead Engineer supporting Call Center cloud based solution
• Lead Engineer for Cisco Unity connections 8.x installations, integrations, and support
• Managing and 1000 users on Cisco VOIP solutions
• Configure SIP trunks, Intercluster trunks, PRI trunks, Pots lines, MGCP phones and dial plans, H323 dial plans, SRST for Cisco Phones.
• Configured Calling Search Spaces, Route Partitions, VG224, Route Patterns, Dial Peers, Route List, Device Pools.
• Create Gateway configurations on Call Manager for Cisco 3845, 2821 and other approved routers with T1 PRI Voice port configurations and FXO Ports for Pots Line
• Manage and deploy patch upgrades for Cisco Call Manager and Windows Servers
• Troubleshoot server utilization, memory leaks, obtain log files
• Troubleshoot T1 issues and Voice Utilization
• Configure MGCP SCCP to Cisco VG220 and VG224s
• Managed Cisco Unity Voicemail with LDAP integration
• Configured/Build Cisco Unity Servers along with Cisco Unified Presence Server with LDAP integration with Exchange 2003 Server
• Maintain/Upgrade Call Manager/Unity Licenses
• Vista Point administration

Information Management Senior Engineer (VOIP Engineer)

Responsibilities:

• Employed with ACS/ Xerox to support the Walt Disney Cisco and Nortel / Avaya engineering.
• Managed Engineering group as the Interim Engineering Manager for 1 year until permanent manager was hired.
• Lead Engineer for Cisco Call Manager deployments, installations, integrations, and support.
• Lead Engineer for Cisco UCCX deployments, server installations, integrations, and scripting.
• Lead Engineer for Cisco Unity Enterprise deployments, installations, integrations, and support
• Lead Engineer for Nortel Symposium ACD and Callpilot Voicemail deployments, installations, and support.
• Lead Engineer for Cisco Unified Presence Communicator for Macintosh and Unified Contact Center Express
• Design, create and migrate Disney account users from current Nortel to Cisco VOIP solutions
• Managed and deployed from 50-20,000 users on Disney account to Cisco VOIP solutions
• Configure SIP trunks, Intercluster trunks, PRI trunks, Pots lines, MGCP phones and dial plans, H323 dial plans, SRST for Cisco Phones.
• Configured Calling Search Spaces, Route Partitions, VG224, Route Patterns, Dial Peers, Route List, Device Pools.
• Create Gateway configurations on Call Manager for Cisco 3845, 2821 and other Disney approved routers with T1 PRI Voice port configurations and FXO Ports for Pots Line
• Managed Cisco Unified Operations Manager for Server, Routers, and Phone monitoring on a daily basis.
• Create/Managed special Call Manager features that include Intercom groups, Unity Subscribers, Unity Call/Directory Handlers, Voicemail Menus
• Bulk 100-5000 users on Cisco Call Manager using BAT format with Excel database format
• Managed and deployed patch upgrades for Cisco Call Manager and Windows Servers
• Troubleshoot server utilization, memory leaks, obtain log files
• Troubleshoot T1 issues and Voice Utilization
• Configured VPIM integration with Nortel Call Pilots to Cisco Unity 7.0
• Managed and configure support for CSA on Window 2003 Servers
• Configured MGCP SCCP to Cisco VG220 and VG224s
• Managed Cisco Unity Voicemail running Windows Server 2003 with Exchange Integration
• Provided support as Tier 3 support for help desk and technicians.
• Provided T1 cutover support during Nortel to Cisco migrations from site to site.
• Configured/Build Cisco Publishers and Subscriber Pairs servers with Linux
• Configured/Build Cisco Unity Servers along with Cisco Unified Presence Server with LDAP integration with Exchange 2003 Server
• Maintain/Upgrade Call Manager/Unity Licenses
• Configured and build add-on servers: Cisco UCCX, CER, CUPC,
• Managed and configure windows 2003 server of 20,000 users on a single domain with exchange integration.

Systems/VOIP Engineer III (Lead)

Responsibilities:

• Lead engineer for both the telecom and data networks.
• Managed Engineering group as the Interim Engineering Manager for 1 year until permanent manager was hired.
• Solely responsible for I.T. network systems, policies and procedures.
• Solely responsible Maintain Siemens VOIP, PBXs, Centrex, Voice routers, Aspects ACD, and IVR systems
• Lead engineer for maintenance and updates on Windows 2000-2003 Server in Active Directory.
• Maintain/Configure Exchange 2000-2007 Servers. Create / Modify User Accounts
• Create Exchange Accounts with Voicemail integration
• Grant Access Rights to User Profiles/Servers Restore Files / OS As Needed using Veritas
• Support for 600 PCs and over 100 internal servers.
• Manage Customer Weekly / Annual Backups
• Lead Engineer for Cisco VOIP Solutions
• Project Plan, Deploy, and Install Cisco gateways Circuits, and architecture
• Worked closely with LD, local and network vendors on ordering, pricing and project management.
• Program and create scripts for the Rockwell ACD platform. Provide Edify IVR, Genesis CTI, Integratrak call accounting, 9751, Hicom Mod80, Hipath 3000, Hicom 150, Phone mail SP, Xpressions 470-3.0, design of cabling, UPS systems, centrex lines and features
• The WAN network was designed with multiple DRP’s that use ISDN, PRI, Frame, ATM, and DSL technologies.
• Servers are configured with raid 1 or raid 5 backup processes.
• I worked with senior management to come up with products or services that can improve the quality and service for our members.
• I am also responsible for the new fiver OC12 network that brought both the voice and data together network over a Frame Relay and ATM backbone.

Telecommunications Manager

Responsibilities:

• Hands on Manager that managed day to day planning, design, operations, billing, and maintenance of the telecommunications network for 81 El Camino office sites in the United States with a budget of 800k annually.
• El Camino Resources was recognized as the world’s 14th largest privately held information technology company
• Responsible for telecommunications strategic, tactical planning, RFQ, RFP’s, negotiated with all vendors with respect to contracts and proposals
• Coordinated with customers, vendors, Telcos, and management. Successfully implemented a Siemens network of switches that included the Hicom 80, 30, 150, and 9751 as a standard.
• I designed and supported the frame WAN network that consisted of Cisco 2800 series routers
• I managed the Systematic Anti-virus for our multi-site organization.
• Networked most of the PBX’s via dedicated trunks and or VOIP connections.
• Designed LCR routing and engineering for voice switches in accordance to current trunk technology to save money. Saved the company over $260,000 in recurring costs.
• My duties included Exchange 535 support and VPN management using Nortel VPN clients
• Established El Camino Resources first SMDR/CDR package set up order provision, designed all frame relay links for data frame services.
• Interfaced with senior/executive management to coordinate telecom plans with the organization business plan

Network Services Coordinator II

Responsibilities:

• Home Savings was ranked the 11th largest US banking company
• Supported 899 branches nationwide with only 10 members in the telecom department.
• Created documentation and executed in house training for current and new employees in the Telecom department.
• Administered changes to Lucent Octel Overture 250/350 voicemail, Meridian mail and Northern Telecom Option 11 & 81c.
• Was part of Home Savings disaster recovery team.
• Efficiently and effectively directed various projects that consisted of PBX systems, data network hardware and cabling.
• Completely responsible for all branch consolidations and closures.

Senior Telecommunications Manager

Responsibilities:

• Responsible for analysis, design, execution and support of all assigned projects
• Managed all aspects of voice, CTI, ACD communications, cable design engineering and trunk selections.
• Responsible for all system changes that included installations and de-installations of key systems like AT&T Merlin, Norstar, and partner II key systems.
• Implemented and modified 800 WATS routing and schedules.
• Supervised 4 employees and developed standards for insuring and measuring projects and MAC requests.
• Conducted traffic analysis and switch engineering to insure 90% grade of service. Performed call accounting measurements using Angeles Group software for West Hills campus and branches.
• ACD engineer for the telephone banking call center, Retail loans division, Wholesale operations, ATM department administration and MIS technical support
• Ordered and provisioned all trunks for orders on the West Hills campus Fujitsu F9600kl Switch and 116 branches offices.