OBJECTIVE:

• Seeking a challenging IT position that will allow me to utilize my knowledge, skills and experience as an IT Administrator, Information Security Systems
• Network Administrator, and/or Computer Help Desk Service Technician.
• Accomplished and high - skilled professional with more than 9 years of experience as IT Administrator and tier 3 help desk support technician with proven ability to effectively communicate and provide guidance to technical and non-technical clients. Self- directed and motivated worker.
• Installation and support technician well-versed in troubleshooting equipment and network problems.
• Analytical thinker who quickly and accurately diagnosed hardware and software failures and resolved technical issues, Planned, installed, network hardware and software and communication links.
• Managed all clients network LAN/WAN hardware including routers, switches and wireless networking equipment and Performed routine maintenance on equipment on as-needed basis. Resolved technical issues for clients in person, on the phone, e-mail and through via remote desktop.

TECHNICAL SKILLS:

Operating System: Windows 10, Windows 8/8.1, Windows 7, Windows XP, Windows Vista. Windows Server 2003/2008/2012 (Active Directory, GPOs, And Implement Security policy).

Applications: Office Package Microsoft Office 2003/2007/2010 Microsoft SQL 2005, Microsoft Exchange 2003/2007

Virtual Applications: Hyper-V, VMware Web Server, VMware Player, Virtual PC

Remote Management Tools: LogMeIn, Microsoft Remote Desktop, Team Viewer, VNC, WebEx, GoToMyPc, Join.me.

Tickets System: Spiceworks.

PROFESSIONAL EXPERIENCE:

IT System Administrator

Confidential, Miami, FL

Responsibilities:

• Troubleshoot Assembled/disassembled workstations and resolve hardware, software, and network issues.
• Document, Log and track calls using a web-based and via a ticketing system.
• Provide support to end-users for PCs, Troubleshoot Tier 3 PC issues.
• Partitioned drives and imaged workstations using Acronis True Image, AOMEI Software.
• Provided technical assistance to customers via telephone, in person and/or via remote control service in order to install software or resolve an issue
• Experience with User account management in Active Directory. Created, make modification, disabled, reset password and removed user’s accounts via Active Directory.
• Ability to prioritize work related tasks.
• Ability to adhere and commit to deadlines and resolve customer issues as part of a team or working independently.
• Applied GPOs, and Implementation of Security policy according to HIPPA Compliance.
• Use, management and maintain users account on Office 365.
• Cable management and network infrastructure.
• Use and management user accounts on Electronic Health Records (EHR) solution software MDflow, Health Fusion and eClinicalWorks
• Provided technical solutions and investigated alternative methods for solving problem
• Resolved issues related to Windows, application, virus isolation, and removal, storage and hardware configuration problems

Computer Repair Technician

Confidential, Miami, Fort Lauderdale, FL

Responsibilities:

• Oversaw the daily performance of computer systems. Set up, tested and configured networks, desktops, laptops and printers. Coordinated hardware and software repair processes with outside vendors. Resolved technical issues for clients in person, on the phone and through e-mail. Installed motherboards, processors, RAM and graphics cards. Repaired and reinstalled software such as Windows OS. Diagnosed, installed, configured and repaired computer systems and software. Base on Security policies on business computers.
• Performed on-site repair and preventive maintenance on personal computers and related peripherals Evaluated technical issues, solved customer concerns, and troubleshot computer problems in an efficient and courteous manner. Isolated faults in units and components.
• Designed, implemented, and managed wired and wireless networks with firewall and router configurations and anti-malware solutions.
• Troubleshoot technical issues on personal computer and network hardware and software and provide test systems to ensure the elimination of bugs or viruses.

IT Support Specialist

Confidential, Miami, FL

Responsibilities:

• Computer repair, installation of new or upgrade software. Isolated faults in units and components.
• Diagnosed and repaired hardware, software, system issues, Upgrade computer parts provide computer client solution.
• Completed logs and reports according to established policies and procedures.
• Positioned and terminated cables, wires and strapping. Installed cable support systems and prepared workstation outlets.
• Repaired malfunctioning system components. Recommended system-level hardware and software installations. Built custom computers to best serve the customer needs. Scheduled work and ordered parts. Estimated and invoiced repairs.

IT Support Specialist

Confidential, Miami, FL

Responsibilities:

• Maintenance, repair and installation of personal computer and network hardware and software and provide a test systems to ensure the elimination of bugs or viruses.
• Troubleshoot technical issues involving software, hardware, and network performance on business computers. Security policies on business computers.
• Network management and configuration software and designing network solution to improve the availability of use.

IT Technician

Confidential, Miami, FL

Responsibilities:

• Responsible for computer repair, software installation, PC optimization, server installation.
• Performing maintenance, configuring, installations, troubleshooting for PC's and printers. Built customized PCs from customer specifications, installed hardware and software components and providing support for users.
• Resolved software conflict issues, Troubleshot and diagnostic testing.

IT Technician

Confidential, Miami, FL

Responsibilities:

• Responsible for computer repair, software installation, PC optimization, server installation.
• Performing maintenance, configuring, installations, trouble shooting for PCs and printers. Built customized PCs from customer specifications, installed hardware and software components and providing support for users.
• Resolved software conflict issues. Diagnostic testing. Virus & spyware removal.