IT Enterprise Network Services Resume

TECHNICAL SKILLS:

Operation Systems: MS Windows Server 2003

Software Applications: MS Office 2003, 2007 (Access, Excel, PowerPoint, Word); installing drivers; Adobe 10, X; VPN 5xp, XP image, VirusScan 8.7 installation, Code Red, Red Alert, ARC server naming convention, drive configuration, Joining a domain, HP StartSmart and Operating System Installation

Hardware: Wireless - G Broadband Router, Dell desktops HP desktops Cisco, general computer builds and repairs; hardware installations and swaps; general networking experience (running cables, troubleshooting connections, activating ports); Memory Upgrades,

Others: Phone Systems (ProComm Plus, Switch view, Callpilot, FM Module) Phones(I2004, 2004P1, 2004P2, 3904’s) Printer training for Konica C452s, C20s, Bizhub 501s, 421s, 361s and 601s (Toner change, toner belt change, waste toner change, configuration, add printer, fax and scan files); Business skills, Personal Finance, Leadership experience,

PROFESSIONAL EXPERIENCE:

Confidential

IT Enterprise Network Services

Responsibilities:

Gathered data from employee phones throughout five Confidential buildings; input and adjusted phone information using ProComm Plus, Switch view, Callpilot and Confidential ’s phone module
Worked with variety of phones, including I2004, 2004P1, 2004P2, 3904’s, to troubleshoot and fix user issues, set up voicemails, create new phone systems, activate ports and create new DID’s
Physically swapped phones and moved employees, at an average of 70 people and up to140 phones weekly

Confidential

IT Specialist

Responsibilities:

Provided technical support by handling up to 20- 30 cases a day (set up employees workstation, troubleshot hardware repairs, upgraded memory, backed-up data, troubleshot printer malfunctions, changed toner and waste toner)
Imaged and named over 200 laptops and computers using VPN 5xp and XP image
Trained new hires on setting up Microsoft Outlook
Resolved employees viruses using Virus Scan 8.7
Installed Wireless-G Broadband Routers and completed hardware swaps for keyboards, batteries, fans, heat sinks, hard drives, and video drives for HP and Dell laptops and desktops

Confidential

Photographer

Responsibilities:

Took pictures of fans at the Washington Nationals and Washington Redskins stadiums
Down load pictures and send pictures as e-mails

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