System Consultant-System Analyst and Programming Resume Boston - Hire IT People

SUMMARY:

Proficient in aspects of business and system analysis, application development, testing, and support
Quick study in integrating latest technical advances across broad range of professional services
Adept at managing multiple concurrent projects in fast - paced environment under tight deadlines
Leadership qualities enhanced by wealth of experience, high ethical standards, and dedicated work ethic

TECHNICAL SKILLS:

Software: Microsoft Word, Excel, Powerpoint, Visio

PROFESSIONAL EXPERIENCE:

Confidential, Boston

System Consultant-System Analyst and Programming

Responsibilities:

Manage database conversions:
Lead numerous database conversions protecting critical revenue affecting customer data from integrity issue during and after conversions
Act as business unit project manager coordinating all project details
Create test plans detailing customer affecting update scenarios
Analyze customer data identifying opportunities to streamline processes to increase mechanization and reduce internal expense by eliminating manual work
Work with internal and external network groups to establish IP connections and firewall rules
Increased profits by developing and managing data to vendor systems
Execute data loads for over twenty different independent Telecommunication companies
Create detailed record format specifications to ensure proper updating
Identify data gaps and create plan to maximize data integrity
Interact with vendors to enhance database capabilities needed to meet business needs and increase revenue opportunities
Developed business unit technical requirements for new products and services
Create project specification documentation detailing project timelines, record formats and responsibilities of project team
Interact with IT developers to coordinate coding and create test schedules to meet product requirements
Create test plans detailing customer affecting update scenarios
Execute test plan modifying as needed to address issues in data flows, database availability, data integrity and data fallout
Analyze test results modifying test scenarios as project lifecycle evolves
Lead migration of external customer data from retired data servers, guiding business unit programmers on conversion of data to new formats
Establish network IP and firewall changes as part of migrations
Expense reduction
Analyze data flows from internal IT feeds to identify sources of service order mechanized rejects
Work within business unit to reduce manual data intervention 88% by identifying inefficiencies in daily work processes and data integrity
Create monthly reports tracking database fixes and manual work.
Perform monthly database audits
Works with Product Management to identify new revenue opportunities, enhance current product capabilities and reduce expense.

Confidential, Andover, Ma

Customer Service Representative

Responsibilities:

Managed a high-volume workload within a deadline-driven environment. Resolved an average of 500 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Surpasses targeted revenue goals for sixteen consecutive quarters
Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

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System Consultant-system Analyst And Programming Resume

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