PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

SCCM Windows SCCM Administrator

Responsibilities:

• Support over 44k+ workstations and servers
• Project documentation including write - up of Windows Update SOP and SW deployment SOP.
• Work directly with Helpdesk on escalated tickets and issues.
• Implemented and actively used WSUS for all patching for Windows Servers and workstations/laptops.
• Developed new SCCM 2012 Production system to transition all WSUS machines for unified control
• Created full testing environments for DEVOPS and DHS (USCIS)
• Created test phases for monthly deployments of security and non-security updates to servers and workstations
• Actively use ServiceNow ticketing and LeanKit ticketing systems
• Reported daily to government POC for all work done and for vulnerability reporting.
• Reported daily to government POC for all work done with WSUS.
• Actively used SCCM for “single” or “multiple” package push of non-standard updates for remediation.
• Automate WSUS for “ease of use” for monthly patching and for approved updates.
• Developed procedure and accountability for laptop loaner pool patching.
• Generated screen shots and e-mails to inform support team of work done.
• Provide weekly and monthly status reports of maintenance done to machines.
• Regularly update SharePoint with calendar information and resource sharing.
• Tasked with scheduling maintenance of machines to ensure system optimal system security.
• Regularly create meetings for information sharing between technicians.
• Work with all levels of management and all departments for daily duties.
• Regularly work with various departments for UAT testing and confirmation on test machines.
• Developed Windows 10 Servicing model for new SCCM 2012 site
• Deploy software and full SCCM role responsibilities
• Created SCCM 2016 PROD beta site and transitioned packages
• Setup full SCCM 2016 PROD beta with regional servers and workstations in test groups
• Deployed DP to regional sites by physical and virtual operating systems
• Utilize ServiceNow and LeanKit ticketing systems
• Actively perform CMRM with ticket tracking and procedure
• Perform maintenance and creation of Hyper-V and VMWare vSphere OS images
• Windows image creation and approval through proper procedures
• Trained regional service level support SCCM updating and provided access
• Utilize App-V 5.1 for deployment configurations and setup
• Setup and updating of SCCM 2012 R2 v1702 for Windows 10 support

Confidential, Washington, DC

Windows Administrator

Responsibilities:

• Support over 1500 users with approx. 1400 systems and 350 servers.
• Developing Windows Update SOP for the organization
• Work directly with Helpdesk on escalated tickets and issues.
• Implemented and actively used WSUS for all patching for Windows Servers and workstations/laptops.
• Created four phase testing procedures.
• Created test lab environment consisting of servers and workstations/laptops (each model machine).
• Actively used Horizon for vulnerability scanning on machines.
• Reported daily to government POC for all work done and for Horizon vulnerability reporting.
• Reported daily to government POC for all work done with WSUS.
• Actively used SCCM for “single” or “multiple” package push of non-standard updates for remediation.
• Automate WSUS for “ease of use” for monthly patching and for approved updates.
• Developed procedure and accountability for laptop loaner pool patching.
• Generated screen shots and e-mails to inform support team of work done.
• Provide weekly and monthly status reports of maintenance done to machines.
• Regularly update SharePoint with calendar information and resource sharing.
• Tasked with scheduling maintenance of machines to ensure system optimal system security.
• Regularly create meetings for information sharing between technicians.

Confidential, Falls Church, VA

SCCM Administrator

Responsibilities:

• Support over 7000 users with approx. 8000 systems and servers.
• Present projects include department consolidation with approx. 11000 systems supported by summer.
• Created present “three-stage” SOP on Windows updates’ for all nationwide DOL Windows systems.
• Spearhead the creation of various SOPs for government and contract company approval.
• Directly support end users through remote and visits utilizing Remedy system.
• Actively use SCCM 2007 and SCCM 2012 for all third party software pushes and updates.
• Interface with all systems’ departments to resolve Tier 1-4 level tickets.
• Act as direct lead for all software upgrade projects and evaluations for nationwide conformity.
• Work “hand-in-hand” with any / all supporting departments such as the AD team, network team, Exchange team,….etc.
• Certify hardware and software using RITS requests for approval and acceptance.
• Purchase, install, recommend and maintain all COTS applications on systems.
• Directly utilize DRA for entering systems into controlled systems.
• Actively utilize Wise, MSI scripting, Windows scripting, Powershell 4 and DOS based scripts to perform software pushes and upgrades utilizing WMI on local machines.
• Work directly with HelpDesk on all “escalated” and advanced tickets received.
• Run reports for baselines and for all level management review.
• Diagnose / test / perform our present new Windows 64bit image now being introduced into DOL.
• Resolve system vulnerabilities and compromises and report directly to government management and contract management on resolution steps.
• Introducing NESSUS vulnerability scanning onto DOL major systems.
• Support all HP, Dell, IBM and other leading hardware and software companies for workstation and server support.
• Directly contact vendor companies on any / all warranty issues on DOL systems.
• Directly contact DOL specific agencies for any needed collaborations to resolve trouble tickets.
• Support Blackberries, iPads, Windows devices, and any / all “small” systems.
• Directly interface with image team and suggest / perform / test images used for DOL.
• All general areas of Windows systems administration including direct end user support with all levels of staff and management and with government expectations are completed by me.
• Pre-stage new systems into SCCM and perform inventory and software tracking.
• Projects includes standardizing all end users’ systems and installed software.
• Projects include the consolidation of departments in our SCCM environment.
• Provide daily and weekly reports on all aspects of servers and systems to government and contract management.
• Attend weekly meetings and support calls with upper management for deliverance of systems status on workstation and server systems.
• Ensure all deployed systems are adhered to and standards are met on a daily basis.
• Perform after-hours maintenance to end user systems and servers and plan accordingly.
• Implemented procedures for the “quick” resolution of downed servers and end user systems used by fellow technicians.
• Provide all levels of Windows hardware and software support for all different third party software.
• Attend and complete all required training for the organization.
• Route tickets to the appropriate department for resolution.
• Ensure all present procedures are adhered to on a daily basis.
• Recommend to management the procedures needed to perform maintenance to systems during work hours to ensure no “downtime”.

Confidential, College Park, MD

Senior Windows System Administrator

Responsibilities:

• Implemented, maintain and support our new building location Active Directory network supporting 250+ Windows machines and same number of users and servers / virtual.
• Performed after-hours maintenance to end user systems and servers and planned accordingly.
• Developed and maintained GPO settings for hardening systems and servers in the organization.
• Utilized and implemented SCCM (transitioned from WSUS) to perform all updates and maintenance to all Windows systems and servers.
• Distributed COTS updates with LanDesk software and coordinated directly with LanDesk with scripting and deployment scenarios for production.
• Purchase, install, recommend and maintain all COTS applications on systems.
• Configure Citrix systems in Lab environment. Client systems consisted of Citrix Receiver.
• Create users accounts, user shares, and cover all systems / personnel management on our AD network.
• Build, deploy, and support all Windows versions servers and virtual servers using V-Sphere, VMware and third party VM software. WAIK and image building software used. Experience with setup on blade systems. Recommend hardware to management.
• Provided daily and weekly reports on all aspects of servers and systems to USCG, government and contract management.
• Established hardware and software requirements for all end user systems and servers and recommended software requirements for both.
• Attended weekly meetings and support calls with upper management for deliverance of systems status on workstation and server systems.
• Established and implemented procedures for the “quick” resolution of downed servers and end user systems used by fellow technicians.
• Implemented, maintain, and support our McAfee EPO Server and all VS software and clients. Including spyware / virus remediation, system policies, updating and settings deployments.
• Implemented, maintain and support WSUS Server and reporting. Interaction with GPO, policies and maintenance windows are adhered to by government policy and done by me.
• Implemented, maintain and support our Windows SCCM Server. All third party deployments, machine setups, and software pushes are done. Packaging using Group Policy, Wise Studio, Install Shield, SMS, SCCM, Windows installers, scripting and DOS batch scripts are used. Full lifecycle of all software from approval to packaging.
• Implemented, maintain and support our Symantec Backup Exec Server. Client setup, server backups and license evaluations are requested and done by me. Backup tapes, small SAN and direct external devices are used.
• Implemented, maintain and support our small Manage SharePoint 2013 server.
• Manage older, secondary Windows AD site ( 2003 and 2008 version systems) and performed ”take-down” of old site. Experience with and transferred site to the present virtual status.
• Used monitoring tools to ensure system integrity and up-time to ensure production environment is not impacted with outages.
• Developed SOPs for basic and advanced procedures to ensure fellow technicians have standards and guidance for daily and quarterly use.
• Developed and maintained training materials for government and contract employees new to the organization including USCG.
• Resolve all day to day support calls in the Tier 1-4 levels. All Windows tickets are assigned, prioritized and dispersed by me using our Remedy and partial “home-grown” system.
• Act as “elevated” Lead Windows Tier support resolving all “high level” and “trouble” tickets. All senior management tickets and issues are resolved by me.
• Routed tickets to the appropriate department for resolution.
• Present projects include Windows 7 image creation for our new Dell workstation and servers. Cover all aspects of laptop deployments are completed by me. This includes software evaluation and approval, Nessus scanning, patching and final approval with government adherence. Verify and report all yearly computer replacements are reported on.
• Implemented, maintain and support our present Windows Server 2008/2012 and Windows 7 64bit images. Have experience with older MS software systems.
• Perform quarterly government security scans using Nessus. High level of problem resolution and remediation has been verified and expected by our government customer.
• Assisted and headed the transition and completion of Windows XP to Windows 7 64bit.
• All general areas of Windows systems administration including direct end user support with all levels of staff and management and with government expectations are completed by me.
• Contact all required vendors with warrantee issues / support. This includes software and hardware companies.
• Provide all levels of Windows hardware and software support for all different third party software.
• Implemented our McAfee SafeBoot encryption. Have experience with PointSec, CheckPoint and Windows encryption.
• Implemented our RSA card software and hardware solution at present site.
• Support Blackberry, iPhones and iPads and appropriate policies.
• Support all HP, Dell, IBM and other leading hardware companies for workstation and server support.
• Directly supported the Administrator’s tickets and issues.
• Attended and completed all required training for the organization.
• Suggested and performed disaster recovery to ensure systems can be brought back up in a timely fashion.
• Utilize SCCM for patching of all Windows servers, VDIs and workstations/laptops.
• Created SOP for the new patching procedure for all DOL servers and workstations/laptops nationally.
• Created four phase testing procedure and documented for all machines phases.
• Created test lab consisting of servers, VDIs and workstations/laptops (each model machines).
• Utilized NESSUS scanning for vulnerability discovery for all Windows machines.
• Report daily to government POC and program manager of monthly patching status from SCCM.
• Report daily to government POC and program manager of NESSUS vulnerability status.
• Created SCCM packages for pushing of “non-standard” updates for remediation.
• Developed procedure for Imaging Team to remediate vulnerabilities.
• Reported daily to government SCCM lead of monthly patching status.
• Developed procedures and configured task sequences for Windows patching.
• Automate SCCM for “ease of use” for monthly patching and for approved updates.
• Generated screen shots and e-mails to inform support team and HelpDesk of work done.
• Interacted with HelpDesk to patch new machines and for software pushes.
• Introduced to IBM BigFix for vulnerability discovery.
• Work with BigFix team for status reporting of vulnerabilities.

Confidential

Senior Help Desk Technician

Responsibilities:

• Customer has routinely stated my value to them and has requested I stay on all three contracts.
• Provided support to over 1200 users and 900 systems and servers.
• Dell and IBM certified performed most warrantee repairs n-house
• Created user accounts and shares on Active Directory.
• Recommend, install and maintain COTS for all systems.
• Actively provided “elevated” hardware and software support to all Windows machines.
• Performed all hardware support and warrantee hardware support for all IT systems, workstations and servers.
• Performed transition from XP to Windows 7 for all laptops.
• Helped in transition from GroupWise to Outlook.
• Directly contact vendor support such as Compaq, HP, Dell, IBM and many other leading suppliers
• Installed and configure new computer systems, printers and peripherals to government adherence
• Provided team-lead and guidance to fellow Helpdesk.
• Helped in the transition to SLA contract. Including work documentation and times reporting. Documentation.
• Contact customers through phone, e-mail and visits to resolve Heat tickets to all satellite sites.
• Advise junior technicians with various software and hardware troubleshooting training.
• Provide management inventory control with tracking of new and old equipment in new database created.
• Acted as lead to advise on government machine deployment.
• In working with my first company (TSI), I was able to experience working in Greenspan’s office at the Federal Reserve Board and at the IMF. Other areas included the Capitol Hill Club. With all these places I have learned how to interact and communicate with all levels of management and workers.

Senior Office Services Clerk

Confidential, Washington, DC

Responsibilities:

• Excellent track record, was directly responsible for operation of office services department
• Tracked e-mail requirements and provided senior management with information
• Provided Tier 1 & Tier 2 support to the firm.
• Install all USB devices and printers hardware / software.
• Assisted the System Administrator to identify and resolve significant spyware and virus problems on workstations
• Installed software, hardware in workstations and performed required maintenance
• Performed all IE sand Netscape software installs on workstations.
• Responsible for processing the Federal Energy Regulatory Commission daily listings
• Exercised initiative and good judgment, managed the firms mailing systems
• Provided support on our Windows NT servers.
• Contacted external vendors for support.
• Trustworthy, was responsible for daily bank deposits