SUMMARY:

• I am a Telecommunications/Network Engineer seeking a position in telecommunications and/or Network Engineering.
• I have been a network engineer for 30 years, and a telecommunications engineer for 20 years. In the last 20 years, I have worked as both a Network Engineer and a Telecom Engineer.
• I have a broad - range of national and international experience in voice, data networking and installation, Server and Mainframe support.
• I have solid customer service ethics, strong process management skills an outstanding ability to streamline implementations, configurations and operations, and an extensive background in telephony and data systems.
• My major strengths include installing, troubleshooting and repairing PBX's, telephony protocols, voicemail systems, cabling, hardware, software, gateways, networks of all kinds, and VoIP systems. I am incredibly dedicated employee, who works well both independently and as part of a team.
• My primary goal: the client community should never experience or suffer, from anything that is being performed by IT staff.
• I am always looking to continuously learn and accept new challenges, and share my experiences with others to build a better team.

TECHNICAL EXPERTISE

Network Routing Equipment

• CISCO Routers (AS1002, AS1004, 2800, 2900, 1840, and other models)
• CISCO Switches (Layer 2 and Layer 3 switching, Cat6509, Cat6513(E), 2948G, 3750G, 4500, and other models)
• CAT 5, 6 Crimping, Installation, Testing
• Electrical Systems Repair, Soldering
• EIA/TIA 568A & 568B Standards
• 110 Block wiring and cable management
• Class of Service management (COS, QOS, TOS)

Network Software/Protocols

• Active Directory
• Network Analysis / Documentation
• Network Assessment (VoIP and Data)
• LAN/WAN Technologies (MPLS, Point to Point)
• Routed Protocol (TCP/IP)
• Routing Protocols (EIGRP, OSPF, RIP, BGP)
• Ethernet (Gigabit Ethernet, Fast Ethernet), Token Ring (4 and 16 Mb/s)
• Implementation of DHCP, DNS, FTP
• Implementation of Wi-Fi technologies (802.11a/b/g/n)
• WEP, WPA (TKIP, AES)
• RADIUS

Operating Systems

• MS Server 2008, 2003, 2000
• MS Windows Vista, XP, 2000, 98, 7, 8
• Linux Redhat, Fedora, Debian, Ubuntu

Server Applications

• MS Exchange Server 2007, 2003
• MS SharePoint
• VMware
• Citrix
• SQL Server 2005, 2000
• MySQL
• Veritas/Symantec Backup Exec
• WSUS

Applications/Programming

• MS Office 2007 (Word, Excel, PowerPoint, Outlook, Visio, Publisher, Project, Access)
• MS Office Live
• MS Office 2003, 2002, 2000, 97
• Adobe Photoshop
• C/C++
• HTML
• Visual Basic
• Java
• Python

VoIP Equipment

• Avaya Media Servers (s8710, S8500, S8300, Others)
• Avaya Messaging
• Cisco Call Manager v9
• Avaya Phones - 4610, 4620, 9608G, 1608 (H.323)
• Cisco Phones - 8961, 7945, 7961, 8861, 8841 (SIP)
• Quintum Sonus 2000 SBC
• Cisco Unified Border Element (Enterprise Edition)

Additional Skills

• Technology Needs Assessment
• Account Management
• Project Management
• Business Infrastructure Design
• Cable Management and Recovery
• Project Management

PROFESSIONAL EXPERIENCE:

Confidential, Rancho CA

Sr. Communications Engineer

Responsibilities:

• Implemented replacement of Avaya digital equipment with Cisco VoIP equipment
• Integrated Cisco UC system with Avaya for short term goals
• Migrated from Avaya Voice Mail to Cisco UC
• Migrated from Avaya Phones to Cisco Phones
• Documented call flows on IBM WebSphere, for replacement with Cisco ICM/UCCE
• Tested and Implemented Cisco ICM/UCCE
• Performed data analysis and provided recommendations to achieve optimal VoIP performance over LAN/WAN.
• Played key role in designing IP Trunks that resulted in 40% reduction of Line-Side trunks.
• Prepared plans and layouts for equipment, systems and space allocation.
• Interpreted drawing markups and implemented drawing revisions provided by Architects.
• Developed Visio drawings for newly acquired facilities, updating and maintaining existing facility documentation.
• Prepared specifications of electrical systems and topographical maps to ensure that installation and operations conformed to standards.
• Conducted bandwidth and Call studies which led to the development of a SIP implementation project.
• Coordinated with vendors, and sales reps for their contributions in project completion.
• Reverse engineered Partner infrastructure to facilitate documentation.
• Planned infrastructure locations accounting for company policies, space availability and equipment constraints.
• Modified and improved existing LAN/WAN/Voice drawings to ensure up-to-date technology and techniques are implemented.
• Migrated telecom infrastructure to Linux and Windows based servers
• Worked initially with Cisco based DHCP software, then migrated to Windows based DHCP servers
• Participated in Data center migration to new facilities. Designed cabling plant to handle 1000 X86 based systems (Linux and Windows), 20 RS/6000 systems, and core Mainframe (IBM360).
• Educated Helpdesk personnel about changes to systems, so they could provide better support to our customer community

Manager

Responsibilities:

• Supervised and evaluated 25 employees
• Made strategic decisions regarding future targets.
• Met with stakeholders and maintained productive relationships.
• Assessed market trends.
• Reviewed customer feedback.
• Supervised 50 programs per year.
• Submitted strategic plans for program improvements.
• Sourced qualified vendors and negotiated contracts