TECHNICAL SKILLS:

Operating Systems: Windows 2012, 2008, 2003, 10, 8, 7, XP, 2000 (Including Exchange 2000 - 10, SQL 7-2014)

Linux: Red Hat, Slackware Mac OS 8, 9, X Telco ISDN, T1, DSL, Cable, Frame Relay, etc. Programming Minor Perl, PHP, Javascript Classic ASP, ASP.net (VB) Minor Delphi Interface with MS-SQL (Local/Remote), MySQL, Visual Foxpro, MS Access Android, iOS (programming) VPN PPTP, L2TP, IKE (IPSec), OpenSSL, SSH VoIP SIP, Avaya, NBX, Wireless, H.323

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

IT Director

• Keep 250+ VPN connections and communications up and running to various hardware including Watchguard, Cisco,Sonicwall, etc, including servers communications 24/7 year round. Help troubleshoot any new connection with multiple remote equipment to maintain security and PCI compliance. Upgrade, update and maintain 18 Windows 2003 - 2012 Servers with minimal to no downtime due to nature of business in the Office and the Co-Location. Established a channel of information with programmers to quickly find and fix issues between customer endpoints servers and co-location servers.
• Learned basic iOS and Android apps programming.
• Learned, configured and maintained Avaya phone system.
• Configured multiple Hyper-V and VMware servers for development and production environments.
• Began migration of users into Office365 including access to Skype for Business (Lync) Maintained strict PCI compliance throughout infrastructure. Managed 3rd party providers (Cabling, Telco, COLO, etc) in order to move office suites while keeping 24/7 business availability

Confidential, Dallas, TX

IT Director

• Install, maintain and support remotely Independent Adjusters nationwide on various Windows operating systems.
• Maintain and optimize 3 VPN connections between 3 sites. Redesigned primary website and created a complex SQL to website connectivity between a remote SQL server and an internal SQL server.
• Installed and configured Sharepoint to allow sharing of calendars and files within all sites including some remote users. Programmatically created a website using a combination of classic ASP and ASP.net to allow workflow optimization for all staff internal and nationwide connected to tracking and Sharepoint databases. Kept dynamic smart budget to replace all systems, including buying new ones due to company office growth of approximately 300%.
• Training of new Independent Adjusters with company overview and use of website.
• Coordinated IT infrastructure schedule in order to move the main office to a new building with minimal downtime. Managed security through firewall and active directory settings to allow only necessary access to servers and internet.
• Began migration of Accounting software from Quickbooks to MS Dynamics SL. Monitored 6 Windows 2003-2008 Servers in-house and including an Exchange Server. Maintained close communications with the claims management third party website IT Staff to allow quick resolutions to any issues including SQL communication troubleshooting.

Confidential, Dallas, TX

IT Director

• Maintained and troubleshooted the branches infrastructure remotely. Remote support of approximately 300 loan officers scattered nationwide including first setup and minor maintenance.
• Redesigned website to allow seamless access to loan tracking program’s database via classic ASP. Kept budget to purchase new systems due to company growth of 200%.
• Worked alongside marketing to create helpful videos for loan officers and used ASP and Flash to post them in the website for easy access. Setup and configured an internal training facility with 14 computers.
• Maintained, Configured, and Deployed new phones in the Nortel Phone System. Created VPN connections for remote users who needed access to sensitive material. Secured website and network via active directory and firewall rights and verified for possible hacks monthly.

Confidential, Dallas, TX

Network and System Administrator

Responsibilities:

• Deployed multiple VPN solutions between various platforms including Watchguard, Cisco, Sonicwall, Juniper, Symatec Firewall, Checkpoint, etc, via remote or on-site, including long term on-site or remote maintenance. Installed and troubleshooted outdoor wireless connections with line-of-sight connectivity devices.
• Deployed the 3Com NBX solution in different configurations including POT lines, T1, PRI, VoIP, H.323, and voice over Wireless, with single or multiple companies to one unit. Maintained and repaired Windows servers remotely including Windows NT 4.0, 2000, 2003. Light ASP web programming. Migrated and upgraded different versions of Windows (i.e. NT 4.0 to 2003, etc). Moved entire LAN infrastructures from one site to another.
• Deployed clustered Windows operating systems including Exchange and Sharepoint servers. Troubleshooted DSL, Cable, T1 (Including point to point), and Wireless internet. Installed, maintained, troubleshooted, migrated Exchange servers (5.5, 2000, and 2003) and deployed across multiple sites.

Confidential, Grapevine, TX

Second level computer/network engineer

• Created software based tools to do large-scale deployment as unattended installations or drive imaging of Windows NT 3.51/4.0 and Windows 95/98 per customer request.
• Trained other team-members to utilize custom scripting to complete such deployment tasks. Promptly promoted to the P.I.L.O.T. Group, (a group of senior technicians).
• Main task was to tackle the most difficult configurations and troubleshooting hardware and software scenarios throughout the entire configuration department on all new accounts. Light JavaScript, VBScript, and HTML experience.
• Acquired 4 Microsoft Certifications: Windows NT 4.0 Server, Windows NT 4.0 Workstation, Windows NT 4.0 Server in the Enterprise, and Network Essentials using on the job experience. 2 years hands on Visual Basic 3.0, 4.0, and 5.0 as a database access tool.