Network Operations Center technician Resume

SUMMARY:

1 year experience in the field of sales engineering as a CS2100 and SL100 sales engineer.
3 years experience in the field of communications as a telephone programmer/maintainer.
Possess a secret security clearance.
Proficient in Nortel DMS - 100 Switches and Meridian Mail Voice Message Systems.
Experienced in Netplus record management and Remedy work order processing programs.

PROFESSIONAL EXPERIENCE:

Confidential

Network Operations Center technician

Responsibilities:

Trained in basic installation techniques of hand and power tools, and maintenance on cable racks, distribution frames, cable planning, color code, and 66/110 blocks.
During my time spent at Yongsan I was assigned as the switch supervisor, leader, and coordinator of maintenance and operation
Supervised four Defense Multiplexing Switch upgrades and the Meridian Mail upgrade.
Coordinator of schedules and procedures for the daily, weekly, monthly, quarterly, bi-annually, and yearly maintenance and operation of DMS-100 switches.
Operated, maintained, and troubleshot Nortel DMS-100 switches and Meridian Mail Voice Message System.
Supervised, Installed, repaired, and configured updates and maintenance on over 45,000 secure and non-secure telephone lines and circuits.
I preformed maintenance, upkeep, and instillation of cable racks and distribution frames for several switches.
For one and a half years I was the leader of the Priority One Emergency Work Order Team. My duties included. Supervisor and repairer of critical, major and minor switch problems. Supervisor and operations specialist for priority phones/circuits for key assigned and visiting VIP personnel in Seoul, South Korea. To include ARMY Commander, Commander of Forces Korea, Commander of Eight United States Army, and the President of the United States George W. Bush.
Received, prioritized, and tracked work orders in the Remedy Help Desk and ATRS Netplus applications.
Assigned, removed, and updated over 300,000 cable and subscriber records and work orders in the ATRS Netplus records database.

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